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500-052 dumps questions answers

Cisco 500-052 Dumps

Exam Code:
Exam Name:
Deploying Cisco Unified Contact Center Express
Last Update: Apr 23, 2024
90 Questions with Explanation
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Deploying Cisco Unified Contact Center Express Practice Questions

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Unlike the AWS Certified Solutions Architect, which centers on cloud infrastructure and solutions, the Cisco 500-052 exam is specialized in Cisco's contact center software. It is more narrowly focused on a specific application within the Cisco product suite, particularly for contact center environments.

The exam is ideal for professionals working in roles involving the implementation and support of Cisco Unified Contact Center Express, such as system engineers, technical support personnel, and contact center specialists.

The Cisco 500-052 certification is crucial for professionals in the telecommunications sector who specialize in contact center solutions. It validates the expertise in deploying and managing Cisco’s Unified Contact Center Express, a key skill for many roles in this field.

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Deploying Cisco Unified Contact Center Express Questions and Answers

Questions 1

How is the default eMail address in the eMail Subsystem Configuration page used?



It receives all mail sent in the Send eMail step as a bcc.


It is the From address for emails sent by agents using Agent E-mail.


It is used if no email contact is specified in the Create eMail step.


It becomes the From address in the Send eMail step if no address is specified.

Questions 2

Which type of information is available from the Cisco Unified Contact Center Express Control Center?



database replication status


system parameters configuration


date and time of most recent failure


Cisco Unified Communications Manager cluster status

Questions 3

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)



Plot and view performance data.


Monitor the replication status of historical data store.


Monitor the Cisco Unified CCX CTI port status and take corrective action.


Download log files from Cisco Unified CCX nodes.


Check the number of active calls in the Cisco Unified CCX system.


Monitor the WAN link status.