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Cisco 500-052 Dumps

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Deploying Cisco Unified Contact Center Express
Last Update: Mar 18, 2023
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Deploying Cisco Unified Contact Center Express Questions and Answers

Questions 1

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence

integration? (Choose two.)



Assign a contact list to a CSQ.


Assign a contact list to a workflow group.


Assign an SME to a contact list.


Assign a contact list to a skill.


Assign an SME to a CSQ.

Questions 2

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?



Cisco Unified IP IVR


Cisco Unified CCX Standard


Cisco Unified CCX Enterprise


Cisco Unified CCX Premium


Cisco Unified CCX Enhanced

Questions 3

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?



Create Container Prompt


Create Generated Prompt


Create Language Prompt


Create Conditional Prompt