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ITIL 4 Specialist: Create, Deliver and SupportExam
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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

Questions 1

Which of the following involves consideration of the skills and availability of both internal and external resources?

Options:

A.

Build vs buy

B.

Swarming

C.

Triage prioritization

D.

Shift-left approach

Questions 2

Which is an example of results-based measurement and reporting?

Options:

A.

Measuring and reporting the number of hours worked by service desk staff

B.

Measuring and reporting the number of supplier-related interruptions to a service

C.

Measuring and reporting customer satisfaction with closed incidents

D.

Measuring and reporting the cost of providing a service to customers and users

Questions 3

A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

Options:

A.

Adopting a 'big bang' approach for all integrations simultaneously

B.

Implementing point-to-point integration for each system

C.

Using incremental delivery for the integration of multiple components

D.

Choosing direct integration with no predetermined order for deployment