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ITIL ITIL-Foundation Dumps

Exam Code:
ITIL-Foundation
Exam Name:
ITIL Foundation Certification - IT Service Management
Last Update: May 1, 2024
324 Questions
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ITIL Foundation Certification - IT Service Management Questions and Answers

Questions 1

Which of the following statements about standard changes are CORRECT?

1. The approach is pre-authorized

2. The risk is usually low and well understood

3. Details of the change will be recorded

4. Some standard changes will be triggered by the request fulfillment process

Options:

A.

1 only

B.

2 and 3 only

C.

1, 2 and 4 only

D.

All of the above

Questions 2

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Options:

A.

Do

B.

Perform

C.

Implement

D.

Measure

Questions 3

The BEST description of an incident is:

Options:

A.

An unplanned disruption of service unless there is a backup to that service

B.

An unplanned interruption to service or a reduction in the quality of service

C.

Any disruption to service whether planned or unplanned

D.

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

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