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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Practice Questions
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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Questions and Answers
As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.
Which communication plan is MOST appropriate?
When planning a new service, which three factors should be considered when defining the value that the service will create?
A service provider is improving its 'service desk' practice and has established the success factor:“improved user satisfaction with the service desk.”
Which is the BEST key performance indicator for measuring this?
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