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CESP Sample Questions Answers

Questions 4

You are doing job development in the community with an individual who has decided to disclose that he has a mental illness. In the interview, the employer begins to ask specific questions about the individual’s diagnosis. Which of the following is the MOST appropriate way to proceed in this situation?

Options:

A.

Tell the employer that his questioning is illegal and educate him on the Americans with Disabilities Act (ADA).

B.

Leave the meeting to convey the inappropriateness of the employer's questions.

C.

Reframe the employer's question from diagnosis to reasonable accommodations in the workplace.

D.

Tell the job-seeker to answer the questions to help you avoid looking bad in front of the employer.

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Questions 5

An individual you serve has heard repeated myths about losing Supplemental Security Income (SSI) due to earned wages. Which of the following is the BEST way to dispel these myths?

Options:

A.

Suggest that if the Social Security Administration claims that the individual no longer has a disability, he can appeal the decision.

B.

Suggest that the individual call the Social Security Administration to get more information.

C.

Suggest that the Social Security Administration may never know that the individual is working.

D.

Provide informational literature on disability benefits and work incentives and offer to refer the individual to have a benefits analysis.

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Questions 6

Which of the following is the BEST resource that an employment support professional can provide to a business to demonstrate a person’s experience?

Options:

A.

Social networking account

B.

Job analysis

C.

Visual portfolio

D.

Individualized employment plan

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Questions 7

You are meeting for the first time with a 45-year-old male who is considering employment after many years of mental health treatment. Which of the following is the BEST way to know more about him in order to tailor services to meet his needs?

Options:

A.

Ask family and clinicians who know him well lo inform you about what he has been able lo do in the past and what they think he can do now

B.

Ask him directly about his background and desire for services.

C.

place him in a job now to determine his capabilities.

D.

Read his case file, because people who have known him probably have written about him. and the file will contain many of the answers you need.

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Questions 8

To ensure that job development is person-centered, the employment support professional should:

Options:

A.

review previous employment and assessments of the individual

B.

empower the person supported to determine their own interests and strengths

C.

pre-screen what information the individual supported needs to know about an employer

D.

find a job that the employment support professional feels is the best fit for the person supported

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Questions 9

You are supporting a female with a cognitive disability as she begins community-based situational assessments. She tells you that she is nervous because she has never worked and that she does not have a clear idea of the type of job she wants to do. Which of the following is the LEAST appropriate response to this concern?

Options:

A.

Assessments help familiarize her with working in a particular job without the pressure she would have had if she were already employed there.

B.

It is best to have a clear idea of exactly what she wants to do to avoid doing an assessment that does not match her interests.

C.

Assessments are a good way to explore what she may be interested in and therefore, it is okay if she is unsure now.

D.

It is okay if she does not have work experience because assessments are a great way to learn

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Questions 10

You are working with a 20-year-old student with a cognitive disability. His teacher reports that he seems to enjoy organizational tasks. Which of the following environments would be the LEAST appropriate to observe work-related organizational tasks?

Options:

A.

At a retail store, stocking products

B.

At a restaurant, setting tables

C.

At home, while putting away clean dishes

D.

At school, filing documents

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Questions 11

Sam has a significant cognitive disability. His job begins in one week and he needs systematic instruction to assist him in learning his job duties. Which of the following is LEAST important for you to do in preparing him for work prior to his first day?

Options:

A.

Observe the job to organize the daily routine, establish job duties, and identity a co-worker to provide natural supports.

B.

Ensure that he has rescheduled his medical appointments and recreation activities scheduled for next month so that they do not interfere with his work schedule and natural supports

C.

Arrange for him to attend the new employee orientation and take the time to work his shift with him to develop a job task analysis and identity natural supports.

D.

Observe and interview his co-workers to complete a task and job duty analysis, and identify natural workplace supports.

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Questions 12

You are presenting your employment services to the local Chamber of Commerce in order to make business contacts and connections for future job development meetings. Which of the following information should NOT be included in your presentation?

Options:

A.

Definitions/explanations of the disabilities of the job seekers you represent

B.

Consumer base and buying power of people with disabilities

C.

Benefits of hiring the individuals you represent

D.

Tax incentives or other value-added benefits for businesses

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Questions 13

You are providing job development services for a 25-year-old female with a mild cognitive disability who wishes to start her own business. Which of the following is the LEAST appropriate FIRST step?

Options:

A.

Visiting local businesses

B.

Determining her prior work experience

C.

Learning why she wants to start her own business

D.

Helping her get a small business loan

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Questions 14

An employer committed to a diverse workforce should provide a/an:

Options:

A.

special treatment for employee with a disability

B.

disability sensitivity training

C.

inclusive hiring policy

D.

separate lunchroom for employees with disabilities

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Questions 15

During an informational interview with a local business, it is important to:

Options:

A.

try to convince the business owner on the benefits of employing a person with a disability

B.

learn as much as you can about that business

C.

disclose that you are working with a job-seeker who has a disability

D ask the businessowner to schedule an interview with a job-seeker

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Questions 16

An employment support professional has been working with an individual with no work experience, no clear interests, and who is unsure about their career goals. How should the employment support professional BEST support the job seeker in job developing?

Options:

A.

Find an apprenticeship for the individual.

B.

Locate an internship for the individual.

C.

Explore various careers with the individual.

D.

Place individual in an entry-level job.

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Questions 17

You are conducting job development when you learn that a large on-line shopping merchant is opening a store in your area. You investigate and determine the specific skills the company will need for positions when the store opens. Your NEXT step is to:

Options:

A.

work with the individuals you support to teach them the skills desired by the employer

B.

bring several individuals whom you support to interview, hoping that one matches a job opening

C.

determine if one of the individuals you support wants to do the job for which the employer is hiring

D.

take an individual whom you support to an interview and hope he has the skills that the employer is seeking

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Questions 18

For up to how many months can Social Security Disability Insurance (SSDI) recipients earn above the trial work period threshold wage and still receive full disability benefits while working within a rolling 60-month period?

Options:

A.

3

B.

9

C.

6

D.

12

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Questions 19

When negotiating a possible job for a client, which of the following would be the MOST useful?

Options:

A.

Present the job seeker in a manner that establishes the value they would bring to the organization.

B.

Show all the tax breaks that the business would get from hiring the job seeker.

C.

Explain why hiring a person with a disability is the right thing to do.

D.

Promise to have a support staff with the person as long as the employer wants.

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Questions 20

Which of the following is the national movement centered on the concept that all citizens, including those with significant disabilities, are capable of integrated employment?

Options:

A.

Project Search

B.

Affirmative Action

C.

Access to Work

D.

Employment First

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Questions 21

You are supporting Brad, a 19-year-old male with autism who has a paid job in the mail room at a bank. The mail room employees are holding a blood drive for a non-profit organization after work and have asked Brad to join them in this volunteer service. According to the Fair Labor Standards Act (FLSA), why should Brad NOT be paid for this volunteer activity?

Options:

A.

There is no prohibition for anyone employed in the private sector from volunteering in any capacity or line of work in the public sector.

B.

There is a prohibition against employees with disabilities from volunteering in any capacity or line of work in the public sector.

C.

Being paid is required for volunteers with disabilities.

D.

People are allowed to volunteer their services to public agencies except when they are doing work that is not the same as the work in which they are employed.

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Questions 22

Ava is a 45-year-old female with a significant cognitive disability working in a part-time job. Her progress has been exceptionally good and her employment support professional thinks it is time to begin fading from the worksite. What is the MOST important factor in ensuring Ava’s continued success at work?

Options:

A.

Ava’s co-workers are willing to provide various types and degrees of work support for her.

B.

Ava’s family feels that she is now well adjusted to the community.

C.

Ava’s supervisor can contact the employment support professional whenever work expectations are not met.

D.

Ava and her co-workers enjoy having lunch together.

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Questions 23

An employment support professional is working with an employee who recently got a job in a busy office. She is situated in a cubicle in the middle of the office where she will be giving information by phone. She has the skills for the job but is having difficulty concentrating on the callers because of the noise around her. What low-cost solution would BEST resolve this problem?

Options:

A.

Refer her to vocational rehabilitation.

B.

Refer her to occupational therapy for further evaluations.

C.

Request a noise-canceling headset from the employer.

D.

Move her to an office away from her co-workers.

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Questions 24

Matt is a 32-year-old-male who experienced a traumatic brain injury while serving in the military. His employment support professional from the Veterans' Administration (VA) is assisting him in a self-employment venture. Of the following, who is the LEAST important team member to support his business venture?

Options:

A.

Small business development consultant to assist with a business and marketing plan

B.

Employment support professional to help coordinate resources and supports

C.

Representative of the individual's medical team

D.

Family member or friend to assist with networking, bookkeeping, and transportation

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Questions 25

An employment support professional is representing a job-seeker to a potential employer. The employer says, "This girl seems pretty disabled. Are you sure she can do the job?" Which of the following is the BEST initial response?

Options:

A.

"There may be tasks she cannot do, so now seems like a good time to talk about accommodations."

B.

"I understand. Our job matching' process is designed to connect candidates who can do the job."

C.

"Oh. I'm sure she can do the job. Otherwise, I wouldn't be here, "ve known her for years."

D.

"I agree with you. We will look for a job elsewhere."

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Questions 26

A supervisor reports to you that the young woman with autism who started work two weeks ago is not "fitting in." Specifically, she is not greeting people. Instead she stares at people when they say hello to her, and her supervisor's efforts at remediation have not been successful. After you verify the accuracy of his observation, which of the following strategies should you implement FIRST?

Options:

A.

Help her prepare an index card reminder to say hello in response to being greeted.

B.

Enroll her in a social club that is offered by your agency to help her develop friendships.

C.

Practice conversations with her in your office until she says hello on cue 9 out of 10 times.

D.

Practice with her at work and model saying hello to co-workers during her work shift.

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Questions 27

To customize a job for an employee, an employment support professional should identify all the following EXCEPT:

Options:

A.

job duties not essential to the employer's needs

B.

job duties that remove employees from their areas of expertise, and combine the tasks into one position to save employer money

C.

tasks that are not being done or done often enough, and negotiate a job description

D.

tasks for which the employer is paying overtime that could be combined into a position to save the company money

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Questions 28

You are explaining the assessment process at your workplace to a new job coach. Which of the following statements MOST accurately reflects best practice in assisting a person to find a job of choice?

Options:

A.

The job-seeker's formal records should be read first, since they will include a great deal of relevant information that you must know prior to meeting the individual.

B.

Our agency begins the job development process simultaneously with individualized assessment.

C.

Our agency has a very good picture assessment for determining job preferences using these flash cards and asking your job-seekers to point to the jobs they might like.

D.

Our agency uses a "discovery" process that includes situational assessments based on the individual's identified interests.

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Questions 29

You have heard people in your community referring to people with psychiatric disabilities as "schizophrenics" and "borderlines". What do these terms indicate about an individual's capability for employment?

Options:

A.

These diagnoses can help with understanding a person's strengths and limitations, which are relevant to placing a person in employment.

B.

Psychiatric labels are not good predictors of employment type, level, or capacity.

C.

These diagnoses describe what people cannot do. such as interact well with people, or take instruction from a supervisor.

D.

These terms describe the kinds of behaviors people will have, which relates to what they will be like as workers.

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Questions 30

You are working with a 29-year-old man with a spinal cord injury who was hired as a computer programmer for an insurance company. After a week on the job, he reports having difficulty with his keyboard arrangement and not working as fast as he thinks he could. What is the LAST strategy to use in helping him?

Options:

A.

Find a new job for him.

B.

Request a technology and ergonomic assessment from his vocational rehabilitation counselor.

C.

Test his typing skills and speed using his computer programs.

D.

Talk to the employer about his performance to see how the employer thinks he is progressing.

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Questions 31

The Fair Labor Standards Act (FLSA) prescribes standards for:

Options:

A.

maternity leave

B.

benefits advisement

C.

reasonable accommodations

D.

wages and overtime pay

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Questions 32

Which of the following is an example of People First Language?

Options:

A.

He is disabled.

B.

She is brain damaged.

C.

She is confined to a wheelchair.

D.

He is a person with autism.

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Questions 33

Focusing on a job-seeker’s vision of their future is a component of:

Options:

A.

task analysis

B.

systematic instruction

C.

person-centered planning

D.

people-first language

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Questions 34

You are providing job development services to an 18-year-old female with autism. She has just graduated from high school and wants to work with animals. After meeting her, what is the MOST appropriate NEXT step?

Options:

A.

Set up a job shadowing opportunity for her at a local veterinary office.

B.

Enroll her in a sheltered workshop that has a contract with a local pet store.

C.

Help her apply online for animal-related jobs.

D.

Set up a job interview for her at a local pet store.

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Questions 35

Which of the following is considered one of the principles of Employment First?

Options:

A.

Work adjustment

B.

Zero exclusion

C Job ready

C.

Enclave employment

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Questions 36

Which of the following services are provided by local Work Incentives Planning and Assistance offices?

Options:

A.

Transportation

B.

Tutoring

C.

Benefits analysis

D.

Tax preparation

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Questions 37

An individual has requested that the employment support professional is present during a face-to-face interview. Which of the following would be the MOST appropriate way to provide support?

Options:

A.

The employment support professional should introduce the individual and themselves and proceed to answer all the questions.

B.

The employment support professional should inform the employer about the individual's disability that will cause significant challenges on the job.

C.

The employment support professional should explain their role in the process and to provide support as needed after the individual introduces themselves.

D.

The employment support professional should not attend the interview because it is the responsibility of the individual to secure employment on their own.

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Questions 38

You are meeting for the first time with a 50-year-old male who has utilized mental health services since adolescence. He has requested assistance with getting a job and tells you he does not know where to begin, because he has been in-and-out of hospitals for much of his life and has very little job history. What should you do FIRST?

Options:

A.

Orient him to employment support services, since he has so little experience.

B.

Ask him to have his therapist verily that his symptoms are under control.

C.

Access his file to determine if anyone else has tried to work with him regarding employment.

D.

Tell him that you want to check with people who know him to see if they think he can work.

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Questions 39

The job seeker with whom you are working is a female who has a cognitive disability. She prefers to interact with customers in a temperature-controlled environment and does not want to work when it is dark outside. Which of the following jobs would be the BEST fit?

Options:

A.

Preparing food during morning hours

B.

Assisting customers at a plant nursery during the afternoon

C.

Filing and scanning documents in an office during lunch hours

D.

Cashiering at a retail store during the early afternoon

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Questions 40

Which of the following is a funding source for employment support services?

Options:

A.

Work Opportunity Tax Credit (WOTC)

B.

Earned Income Tax Credit (EITC)

C.

Ticket to Work (OTW)

D.

American with Disabilities Act (ADA)

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Exam Code: CESP
Exam Name: Certified Employment Support Professional (CESP)
Last Update: May 29, 2024
Questions: 135
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