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Apple SVC-19A Dumps

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Apple Service Fundamentals Exam
Last Update: Feb 21, 2024
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Apple Service Fundamentals Exam Questions and Answers

Questions 1

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?



How is the rest of your experience with the iPhone, aside from the dropped calls?


Do you find that you are driving in a car when these dropped calls occur?


Are you in an elevator or a parking garage when the iPhone drops the calls?


Could you please tell me about the situations when your iPhone drops calls?

Questions 2

Which of the following statements is true of electrostatic discharge (ESD) damage?



Conventional testing detects all damage caused by ESD.


ESD should ideally occur near active electronic systems.


Accidental ESD will result in fewer additional repairs on the same device.


ESD impacts microscopic pathways on the integrated circuits.

Questions 3

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?



Turn off iPhone Cellular Calls in iCloud preferences.


Turn off iPhone Cellular Calls in System Preferences.


Turn off iPhone Cellular Calls in FaceTime preferences.


Turn off iPhone Cellular Calls in Messages preferences.