500-052 Sample Questions Answers

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Which three tasks can an agent perform using email? (Choose three.)

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Why are CSQs associated to the team definition?

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact

Center Express Installer? (Choose two.)

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose

three.)

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence

integration? (Choose two.)