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Cisco 820-605 Dumps

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Cisco Customer Success Manager (CSM)
Last Update: Feb 3, 2023
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Cisco Customer Success Manager (CSM) Questions and Answers

Questions 1

Which two outcomes are expansion opportunities within customer success? (Choose two.)



expansion of solution features


renewal of solution subscription


purchase of a new solution


deployment of solution


expansion of solution services

Questions 2

Which action should be taken when new company leadership is forcing a competitor’s solution?



Recheck the value realized by the current solution.


Demonstrate how the current solution is a lower-cost solution than competitors.


Hold an executive briefing to evaluate risks of the proposed solution.


Tell the new leadership about the long-standing relationship between two companies.

Questions 3

What is a key driver that is creating the need for customer success?



financial resources


subscription economy


advanced specializations


portfolio management