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Advanced Administration and Reporting of Contact Center Enterprise Questions and Answers
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?