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SPHR Sample Questions Answers

Questions 4

An essential component of ethics training is:

Options:

A.

A description of prior ethics investigations

B.

A review of the financial impact of unethical practices

C.

A presentation by a member of the ethics committee

D.

An application of the organization’s code of ethics

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Questions 5

The primary goal of executive coaching is to produce changes in:

Options:

A.

organizational vision

B.

strategic direction

C.

managerial behavior

D.

executive strategy

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Questions 6

The first step in developing a talent strategy must be to identify and assess skill sets of the internal workforce in an organization by conducting:

Options:

A.

External scanning of market competitors and what internal business skills are missing

B.

Internal scanning of the organization’s structure, communication, and workflow

C.

Internal scanning of employees’ business skill competencies and work levels

D.

External scanning of applicant business skills and work levels

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Questions 7

An employee can be terminated for declining to join a union if:

Options:

A.

Section 8(a) of the NLRB has been violated

B.

The employee’s probationary period has been extended

C.

The organization is a union shop

D.

The union dues are reasonable

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Questions 8

When arbitrators review issues in a labor dispute, careful consideration is given to:

Options:

A.

conditional offers previously rejected

B.

past grievances and resolutions

C.

written agreements and past practice

D.

written transcripts of negotiation sessions

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Questions 9

A pregnant employee in a manufacturing plant discloses the pregnancy on the first day of employment. The employee works an overnight shift and does not have an accommodation request. The employee is observed getting sick in the bathroom during the lunch break. The supervisor contacts HR for guidance. HR should advise the supervisor to:

Options:

A.

Send the employee home and require a medical release to return

B.

Allow the employee to return to work when they have recovered

C.

Move the employee into a role which requires little movement

D.

Have another female employee accompany them to the restroom

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Questions 10

The most effective talent management strategy in the growth phase of an organization's lifecycle is to:

Options:

A.

Attract candidates with critical skill sets

B.

Resolve employee complaints

C.

Strengthen total rewards offerings

D.

Encourage employee advancement

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Questions 11

Lean processes will best help an organization to: (Select TWO options)

Options:

A.

Maximize employee productivity

B.

Prevent problems from happening

C.

Do more with fewer resources

D.

Eliminate wasteful activities

E.

Provide tools that may be easily copied

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Questions 12

What are the revenue per full-time equivalent (FTE) and HR expense per FTE ratios for the fiscal year?

(Revenue = $500M, 2,000 FTEs, 60% of $300M in expenses is HR expense = $180M)

Options:

A.

$120,000 and $72,000

B.

$150,000 and $72,000

C.

$200,000 and $90,000

D.

$250,000 and $90,000

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Questions 13

From a training perspective, the primary concern of an external growth strategy is to:

Options:

A.

Measure productivity results

B.

Develop employees’ team-building skills

C.

Determine the capabilities of employees in acquired organizations

D.

Establish a creative organizational culture

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Questions 14

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. When conducting an investigation, HR should initially refer to:

Options:

A.

Past practices and EEOC guidelines

B.

The Drug-Free Workplace Act and EAP

C.

EAP guidelines and ADEA

D.

The ADA and the organization’s policy

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Questions 15

The main objective of team coaching is to:

Options:

A.

Accelerate development

B.

Foster improved collaboration

C.

Encourage cross-functional learning

D.

Create peer mentoring opportunities

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Questions 16

Which of the following is the most important way to engage employees early in their careers?

Options:

A.

Ensure they meet as many people as possible

B.

Require them to participate in an extensive onboarding program

C.

Assign them to quality projects that make an impact

D.

Focus their work on day-to-day, low-risk tasks to support learning

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Questions 17

Which of the following is the best example of positive reinforcement in a production environment?

Options:

A.

Peer recognition

B.

Piece rate pay

C.

Variable merit pay

D.

Spot awards

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Questions 18

Which of the following is best used to identify development needs that support employment forecasting strategies?

Options:

A.

Performance evaluation

B.

Engagement surveys

C.

Succession planning

D.

Workforce planning

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Questions 19

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details. There are no established working hours except for non-exempt employees and the work environment is very informal in dress and supervisory relationships. The president wants the new director to identify the key areas of importance. Which of the following should be done first if the president indicated a desire to establish a formal pay program?

Options:

A.

Conduct wage surveys

B.

Establish bonus policies

C.

Prepare job descriptions

D.

Develop a point factor job evaluation rating system

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Questions 20

Which of the following strategies is used to connect executive performance to organization objectives?

Options:

A.

Stock options

B.

Signing bonuses

C.

Golden parachute

D.

Customized benefits

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Questions 21

Which of the following is the best way to leverage organizational culture to build a strong employer brand?

Options:

A.

Develop an employee value proposition (EVP)

B.

Benchmark against competitor achievements

C.

Design a corporate social responsibility (CSR) program

D.

Publicize employee success stories

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Questions 22

Which is the best way to reduce the turnover of high-potential employees?

Options:

A.

Analyze potential career paths

B.

Implement development programs

C.

Develop mentorship opportunities

D.

Evaluate exit interview responses

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Questions 23

In the absence of ethics programs, employees are most likely to make decisions based on:

Options:

A.

Their history with the organization

B.

Pressure from customers and clients

C.

The negative consequences of non-compliance

D.

Observing how peers and superiors behave

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Questions 24

Organizations use change-in-control agreements for executives involved in mergers and acquisitions to:

Options:

A.

Clearly define the non-compete provisions of an employment contract

B.

Lock in the value of stock options guaranteed to executives when they are hired

C.

Modify protocols for business continuity planning

D.

Place management in a protected position before entering into a transaction

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Questions 25

Which of the following presents the greatest difficulty in using a profit-sharing plan as a means of rewarding employees?

Options:

A.

Payout levels can be supported effectively only at large organizations

B.

Employees may feel disconnected from factors that contribute to organizational success

C.

Compensation managers may have difficulty determining criteria for the plan

D.

Rewards for financial success are most effective for executive-level employees

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Questions 26

A pregnant employee in a manufacturing plant discloses the pregnancy on the first day of employment. The employee works an overnight shift and does not have an accommodation request. The supervisor is concerned that the employee is unable to perform the job duties and contacts HR. What’s the best option?

Options:

A.

Move the employee temporarily into a less physical role

B.

Explain to the employee that the position is unsafe for the fetus

C.

Keep the employee in their assigned role

D.

Offer the employee an alternative job at the same pay rate

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Questions 27

Which of the following is the best way to avoid an active shooter incident?

Options:

A.

Complete pre-employment background checks

B.

Increase the number of security personnel

C.

Conduct a multiple-perspective threat assessment

D.

Review the workplace violence policy with employees annually

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Questions 28

In designing a total compensation strategy, organizations should first consider:

Options:

A.

The use of consultants to advise HR on the proper strategy to use

B.

Pay rates and the cost of current health and welfare plans

C.

The total rewards system used by major competitors

D.

A plan to support overall goals and objectives

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Questions 29

The employer cannot terminate or otherwise discipline the employee for organizing efforts because the:

Options:

A.

employee's actions took place outside of the workplace

B.

employee has the right to try to form a union in the workplace

C.

union has already collected the requisite number of signatures

D.

union might retaliate and ask employees to strike in sympathy

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Questions 30

Which of the following is the purpose of the business impact analysis when creating a business continuity plan?

Options:

A.

To evaluate the potential effects of a disruption to an organization’s critical business operations

B.

To identify time-sensitive or critical business functions, processes, and associated resources

C.

To determine the impact of data loss or plan for data backup in the event of hardware failure

D.

To establish a public relations communication plan in the event of an emergency

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Questions 31

If an employer determines that English competency is a business need, at what point can the requirement be added to job descriptions?

Options:

A.

Six months after notifying employees of the change

B.

Immediately for new hires

C.

On determination of the employees who do not meet the requirement

D.

After an English-as-a-second-language (ESL) course is offered to existing employees

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Questions 32

The most critical security factor HR should consider before posting an organizational chart on its intranet is the:

Options:

A.

Privacy of employees who prefer less exposure

B.

Ability to keep the information current and accurate

C.

Morale of employees on the bottom of the chart

D.

Ability to protect the information from unauthorized sources

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Questions 33

An organization developing an OSHA emergency response plan for a site located more than 50 miles from a healthcare facility should be primarily concerned with:

Options:

A.

Ensuring that the resources for adequate medical response are available

B.

Integrating the response into an overall community plan

C.

Ensuring that personal protective equipment is readily available

D.

Identifying the nearest emergency facility

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Questions 34

Which of the following actions should be taken first when a hiring manager sees very few qualified candidates among the pool that have met the pre-screening requirements?

Options:

A.

Confirm accuracy of job descriptions

B.

Open position to greater audience

C.

Target specific applicant pools

D.

Seek an increase in salary range

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Questions 35

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details. The president wants the new director to identify the key areas of importance. Which of the following is the new director's first obligation?

Options:

A.

Conduct an internal salary equity study to ensure fairness

B.

Conduct an attitude survey to gauge employee perceptions

C.

Determine the highest-priority human resource issues and write policies to cover them

D.

Identify the highest-priority human resource issues that support the organization's strategy

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Questions 36

HR can best facilitate a successful change initiative by (Select TWO options):

Options:

A.

Developing plans for organizational restructure

B.

Ensuring clear and thorough communication

C.

Establishing a sense of urgency

D.

Mitigating resistance to change

E.

Identifying a clear vision

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Questions 37

The analysis phase of instructional design is used to determine:

Options:

A.

Training delivery methods

B.

Which evaluation system to use

C.

The budget for the project

D.

What skills need to be taught

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Questions 38

HR can best prepare organizations to adjust to an aging workforce by:

Options:

A.

Developing plans for potential skill gaps

B.

Analyzing information about turnover and recruitment

C.

Considering outsourcing and alternative staffing models

D.

Ensuring retirement-eligible workers understand retirement options

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Questions 39

Which of the following is the greatest barrier to realizing the strategic potential of a human resource information system (HRIS)?

Options:

A.

Data integrity

B.

System upgrades

C.

Expensive software

D.

Hardware conversion

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Questions 40

What is the maximum annual operating expense the organization can incur in order to achieve its targeted EBITDA?

(EBITDA target = $140M; Revenue = $500M)

Options:

A.

$152 million

B.

$180 million

C.

$240 million

D.

$360 million

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Questions 41

When developing an onboarding program, which components most positively impact employee retention? (Select TWO options.)

Options:

A.

Offering self-directed training sessions

B.

Providing employees multiple wellness programs

C.

Enrolling employees in the 401(k) plan automatically

D.

Connecting employees with the organization’s mission

E.

Assisting employees in developing long-term relationships

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Questions 42

Which of the following is the best initial step to ensure internal pay equity when changing an organization's compensation structure?

Options:

A.

Create or update job descriptions for each position

B.

Develop a salary structure based on current salaries and positions

C.

Conduct a job analysis to gain a full understanding of each position

D.

Benchmark current salaries against similar positions in other organizations

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Exam Code: SPHR
Exam Name: Senior Professional in Human Resources
Last Update: May 1, 2025
Questions: 140
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