C_S4CSV_2308 Sample Questions Answers

Support for automatic creation of service contracts out of multiple counter plans.

Post time-sheets and expenses automatically based on service order confirmations.

Integration with solution orders and automatic maintenance plan creation based on service quotations.

Being able to use single cycle time and/or counter-based plans and also multiple counter plans.

Support for individual scheduling and also for mass scheduling via background jobs to trigger service orders with or without automatic release.

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Review the integration requirements collected from the Digital Discovery Assessment.

Evaluate the Business-Driven Configuration Questionnaire responses.

Upload customer master data in the Starter system using migration templates.

Deactivate scope items that are NOT part of the Statement of Work/Digital Discovery Assessment.

To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.

To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.

To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.

To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.

A billing plan that contains settlement rules can be assigned to a service contract item during its creation.

Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service.

A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.

A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract.

If a business user accessed data in a custom field of an application

If a business user accessed a business partner's personal data

If a business user has restrictions when accessing data in an application

If the authorizations for a business user are missing or insufficient

Integration with SAP ERP Customer Service (CS) for service contract processing

Integration with SAP Field Service Management (FSM) for service order processing

Integration with SAP Customer Relationship Management (CRM) Service for service master data management

Integration with other Line of Business (LoB) solutions from SAP S/4HANA Cloud (like Procurement and Finance)

Review failed process steps.

Review the detailed action log.

Review canceled actions.

Re-run the test plan.

Service Order Management and Monitoring (3D2)

Service Contract Management with Advanced Variant Configuration (6GU)

Service Contract Management (3MO)

Service Order Management with Advanced Variant Configuration (6GS)

Scoping

Group currency

Fiscal year variant

Configuration activities

A service order template

A service order

A service contract

A solution order

A strategy plan

A multiple counter plan

A time-based single cycle plan

A performance-based single cycle plan

SAP HANA Smart Data Integration (SDI)

SAP SQL Anywhere

XML templates

SAP Smart Data Access

Customer's ETL tools

You activate the product proposal functionality in the item category used in the service order.

You add the required service contract as a reference document to the service order on header level.

You create a bill of material (BOM), representing the components that can be selected in the service order.

You create an equipment as a reference object and assign in to the service order.

SAP Cloud Integration Automation Service

SAP Cloud Connector

SAP Open Connectors

SAP Process Orchestration

A service quotation can be automatically converted into a service contract with either Fixed Pricing or Time & Material-based pricing.

A service quotation can automatically create a service order when accepted.

A service quotation can automatically create a service notification when accepted.

A service quotation can represent either a Fixed Price or a Time & Material cost estimate to a customer.

In the service contract on header level.

In the billing document request.

In the service order created with reference to the service contract.

In the service contract on item level.

Countries where business processes will run

Scope extensions

Public sector processes

Pre-defined scenario bundles

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

To support different accounting principles (like IFRS and US GAAP)

To support different document types (like service notifications and service orders)

As part of a solution order in SAP Subscription Billing

Automatically out of a service contract

Via an API (Application Programming Interface)

Manually using a dedicated SAP Fiori app

Adding sales service items

Simulating a product proposal

Adding mileage consumption predictions

Simulating a credit check