PSPO-II Sample Questions Answers

A. Reorder items in the Product Backlog: The Product Owner is responsible for ordering the Product Backlog to maximize value12.

B. Answer questions from the Developers about items in the current Sprint: The Product Owner is engaged throughout the sprint, answering questions on how things are supposed to function & look4.

E. Gather information and opinions from stakeholders: Gathering information and opinions from stakeholders is a key activity for the Product Owner, as it helps in understanding the value and ordering the Product Backlog

According to the Scrum Guide, the Scrum Team consists of one Scrum Master, one Product Owner, and Developers. There is no distinction between different types ofDevelopers, such as testers, programmers, designers, etc. The Developers are the people who deliver a potentially releasable Increment of “Done” product at the end of each Sprint. They are accountable for creating and adhering to the Definition of Done, ensuring technical excellence and good design, and collaborating with the Product Owner to maximize value1. Therefore, everyone on the Scrum Team is responsible for ensuring the quality of the product, and there is no specific tester role. However, this does not mean that testing skills are not needed or valued. On the contrary, testing is an essential activity that supports the team and critiques the product throughout the development process2. A professional tester can contribute to the Scrum Team by coaching the team on testing techniques, tools, and practices, helping the team to define clear and unambiguous acceptance criteria, challenging the team to consider different scenarios and edge cases, creating and executing test plans, and providing feedback on the product’s usability, performance, security, and other aspects3. A professional tester can also collaborate with the Product Owner to ensure that the product meets the expectations and needs of the stakeholders and users.

B is correct because the Product Owner is accountable for maximizing the value of the product and the work of the Developers1, and delaying answers to the Developers can cause waste, rework, and missed opportunities2. E is correct because the Product Owneris responsible for ensuring that the product Increment is valuable and useful for thestakeholders and customers3, and this requires close collaboration and feedback with the Scrum Team and the users4. A is incorrect because the Product Owner does not need to dedicate 100% of their time to the Scrum Team, as they also have other accountabilities such as engaging with the market, managing the product vision, and aligning with the business strategy5. C is incorrect because the Product Owner is not a proxy for the stakeholders, and they should not delegate their role to business analysts or anyone else. D is incorrect because the Product Owner does not need the approval of the stakeholders to decide how much time they spend with the Scrum Team, as they are empowered to make the best decisions for the product. F is incorrect because the Product Owner should not base their time allocation on the complaints of the Developers, but on the value and quality of the product.

The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team. They are also accountable for effective Product Backlog management, which includes clearly expressing Product Backlog items, ordering them to best achieve goals and missions, ensuring that the Product Backlog is transparent, visible andunderstood. The Product Owner may do the above work or may delegate the responsibility to others. However, the Product Owner remains accountable1.

When working with multiple Scrum Teams on the same product, the Product Owner should ensure that there is a shared understanding of the Product Goal among all the teams and stakeholders. The Product Goal is the long-term objective for the Scrum Team. They must fulfill (or abandon) one objective before taking on the next2. The Product Owner should also collaborate with the Developers to create and refine Product Backlog items that are valuable, feasible, and testable. The Developers are accountable for creating a plan for the Sprint, the Sprint Backlog1. The Product Owner should trust the Developers to self-organize and deliver the most valuable increments possible.

The other options are not recommended strategies for the Product Owner, as they may introduce unnecessary complexity, confusion, and waste. Adding component team Product Owners, enlisting the Program Management Office, or assigning sub-Product Owners may create silos, dependencies, and conflicts among the teams and stakeholders. These roles may also undermine the authority and accountability of the Product Owner, and reduce the transparency and alignment of the Product Backlog. The Product Owner should work with the Scrum Master and the Developers to find ways to optimize the value delivery and collaboration across the teams, rather than creating intermediaries or proxies34. References: 1: Scrum Guide 2: Understanding and Applying the Scrum Framework 3: Managing Products with Agility 4: Evolving the Agile Organization

B. It helps the Scrum Team keep focus and they can check any decision against it: A well-understood Product Goal acts as a powerful magnet that propels Scrum teams towards value delivery34. It guides efforts, prioritizes activities, fosters collaboration, and ensures focus on delivering value to customers34.

C. It provides overall direction so Sprints will feel less like isolated pieces of work: The Product Goal provides context to the Product Backlog2. It can be thought of as the ‘why’ we are doing all of this work2. It can be used as the elevator pitch to 'what is the Scrum Team working on?'2.

D. It makes it easier to inspect incremental progress at the Sprint Review: As each Increment is produced, the Product incrementally moves toward the Product Goal2. How that value is incrementally determined is very context-specific2.

A, B, C, and D are correct because they are all measures of the value that a product delivers to the customers and the organization1. Revenue per Employee indicates the efficiency and productivity of the product development2. Market Share shows the competitive advantage and customer satisfaction of the product3. The average selling price as compared to close competitors reflects the perceived value and quality of the product4. Product profitability measures the financial return and viability of the product5. E is incorrect because the weekly velocity of the Developers is not a measure of value, but a measure of output and capacity. Velocity does not indicate whether the product is meeting the needs and expectations of the customers and the stakeholders.

Let's break down why the correct answer isCand why the others are incorrect, referencing the Professional Scrum Product Owner™ II (PSPO II) objectives and associated competencies:

C. During Sprint Planning.

Verification:This is thecorrectanswer.

Explanation and References:

Professional Scrum Competency: Understanding and Applying the Scrum Framework - Applying the Scrum Framework - Scrum Events

Sprint Planning is the event where the Scrum Team collaboratively plans the work for the upcoming Sprint. Creating the Sprint Backlog is a key part of this event.

Professional Scrum Competency: Managing Products with Agility - Forecasting & Release Planning

The Sprint Backlog represents the team's forecast of what they believe they can deliver in the Sprint to achieve the Sprint Goal. This forecasting occurs during Sprint Planning.

Scrum Guide:The Scrum Guide states, "The work to be performed in the Sprint is planned at the Sprint Planning. This plan is created by the collaborative work of the entire Scrum Team. [...] Sprint Planning answers the following questions: What can be Done this Sprint? How will the chosen work get done?" The answer to the second question results in the creation of the Sprint Backlog.  

A. During the Sprint.

Verification:This isincorrect.

Explanation and References:

Professional Scrum Competency: Understanding and Applying the Scrum Framework - Applying the Scrum Framework - Scrum Events

While the Sprint Backlog can beupdatedduring the Sprint as the Developers learn more, it is initially createdbeforethe Sprint starts, during Sprint Planning.

Scrum Guide:The Scrum Guide says "The Sprint Backlog is a plan by and for the Developers. It is a highly visible, real-time picture of the work that the Developers plan to accomplish during the Sprint in order to achieve the Sprint Goal. Consequently, the Sprint Backlog is updated throughout the Sprint as more is learned. It should have enough detail that they can inspect their progress in the Daily Scrum." This means that Sprint backlog is already created before sprint starts.  

B. Prior to Sprint Planning.

Verification:This isincorrect.

Explanation and References:

Professional Scrum Competency: Understanding and Applying the Scrum Framework - Applying the Scrum Framework - Scrum Events

The Sprint Backlog is createdduringSprint Planning through collaboration between the Developers and the Product Owner. Before Sprint Planning, the Product Owner prepares a prioritized Product Backlog, but this is not the Sprint Backlog.

Scrum Guide:The Sprint Backlog emerges from the discussion and negotiation that happens during Sprint Planning. It is not pre-defined.

D. At the beginning of the project.

Verification:This isincorrect.

Explanation and References:

Professional Scrum Competency: Managing Products with Agility - Forecasting & Release Planning

The Sprint Backlog is specific to each Sprint and is created at the beginning of each Sprint, not at the beginning of the entire project.

Scrum Guide:Scrum is iterative and incremental. Planning the work for the entire project upfront is not in line with Scrum principles. The Sprint Backlog is created anew during each Sprint Planning event.

In conclusion, the Sprint Backlog is created during Sprint Planning, where the Scrum Team collaboratively decides what work they will undertake in the upcoming Sprint and how they will accomplish it, aligning with the PSPO II competencies and the Scrum Guide.

Let's analyze each option to determine the best considerations for a Product Owner when ordering the Product Backlog, referencing PSPO II competencies:

A. Alignment with organizational strategy and goals.

Verification:This is acorrectanswer.

Explanation and References:

Professional Scrum Competency: Managing Products with Agility - Business Strategy

The Product Backlog should reflect the overall business strategy andcontribute to achieving organizational goals.

Professional Scrum Competency: Managing Products with Agility - Product Vision

The Product Vision is guided by the organizational strategy. The Product Backlog ordering should help realize that vision.

Additional Explanation:A Product Owner must ensure the product is strategically aligned, maximizing the return on investment for the organization.

B. The techniques the Developers will use to implement the item.

Verification:This isincorrect.

Explanation and References:

Professional Scrum Competency: Understanding and Applying the Scrum Framework - Applying the Scrum Framework - Self-Managing Teams

The Developers are responsible for determininghowthey will implement Product Backlog items. The Product Owner focuses on thewhatandwhy.

Additional Explanation:The Product Owner should trust the Developers' expertise in technical implementation. While high-level technical feasibility might be a consideration, the specific techniques used are within the Developers' domain.

C. Risk. For example; business risk, market risk, or technology risk.

Verification:This is acorrectanswer.

Explanation and References:

Professional Scrum Competency: Managing Products with Agility - Evidence-Based Management

Identifying and mitigating risks is crucial for maximizing product value. Addressing high-risk items early can prevent significant problems later.

Professional Scrum Competency: Managing Products with Agility - Business Strategy

Understanding and mitigating business and market risks is essential for strategic product development.

Additional Explanation:Addressing high-risk items early (when appropriate) allows for early learning and adaptation, reducing overall project risk.

D. Alignment with other Product Backlog items.

Verification:This is acorrectanswer.

Explanation and References:

Professional Scrum Competency: Managing Products with Agility - Forecasting & Release Planning

Considering dependencies and relationships between Product Backlog items is essential for effective release planning.

Professional Scrum Competency: Managing Products with Agility - Product Backlog Management

The Product Backlog should be ordered in a way that considers dependencies and logical groupings of items to deliver coherent functionality.

Additional Explanation:Grouping related items or addressing dependencies early can improve development efficiency and create more valuable increments.

E. Importance to users or customers.

Verification:This is acorrectanswer.

Explanation and References:

Professional Scrum Competency: Managing Products with Agility - Stakeholders & Customers

Understanding and prioritizing based on user and customer needs is fundamental to delivering a valuable product.

Professional Scrum Competency: Managing Products with Agility - Product Value

Delivering value to users and customers is the ultimate goal, and the Product Backlog ordering should reflect this.

Additional Explanation:Focusing on user and customer value helps ensure that the most important features are delivered first, maximizing user satisfaction and business impact.

In conclusion, the four best considerations for ordering the Product Backlog are: alignment with organizational strategy and goals, risk, alignment with other Product Backlog items, and importance to users or customers. These factors help the Product Owner maximize product value, manage risks, and ensure the product aligns with business objectives and user needs, in accordance with the PSPO II competencies.

As a Product Owner, you are accountable for maximizing the value of the product and the work of the Scrum Team. To do this, you need to have a clear understanding of the product vision, the product value, and the product backlog management. Measuring feature usage is one way to gather empirical evidence of the value delivered by the product and the feedback from the customers and users. This data can help you validate or invalidate your assumptions, prioritize the product backlog items, and inspect and adapt the product strategy. Therefore, measuring feature usage is not a waste of time, but a valuable practice for agile product management.

Moreover, as a Product Owner, you are also responsible for engaging with the stakeholders and customers, and providing them with transparency and openness. This means that you should share the data and the insights you gain from it with them, and invite them to collaborate with you and the Scrum Team. This can help you build trust and alignment, and foster a culture of experimentation and learning. Therefore, you should not hide the data or stop measuring it, but rather use it as a basis for constructive dialogue and decision making.

References:

Professional Scrum Product Owner™ II Certification

Managing Products with Agility

Evidence-Based Management

 According to the PSPO II resources, a product with high current value and low unrealized value is in the harvest stage of the product lifecycle1. This means that the product has reached its peak and is facing increasing competition and decreasing customer demand. The best strategy for this stage is to maintain the product quality and customer satisfaction, but reduce the investment in new features or enhancements. The product owner should seek other opportunities for future growth, such as developing new products or exploring new markets23. References:

1: Product Lifecycle Management

2: Product Strategy

3: Evidence-Based Management

= As a Product Owner, you are accountable for maximizing the value of the product and the work of the Developers. To do this, you need to have a clear vision of the product and its target users, as well as a validated understanding of the market opportunities and risks. You also need to collaborate with stakeholders and customers to align their expectations and feedback with the product goals and strategy.

In this scenario, you face a dilemma between pursuing a new market segment or satisfying the existing customers. Both options have potential value, but also uncertainty and trade-offs. The best way to proceed is to devise an experiment that will help you to test your assumptions and learn more about the new market and its potential. This could be a small-scale release, a prototype, a survey, or any other method that can provide you with empirical evidence and feedback. By doing this, you can reduce the risk of investing in a feature that may not deliver the expected value, and also gain insights that can help you to refine your product vision and backlog.

This approach is consistent with the principles of agile product management, which emphasize delivering value early and often, validating hypotheses with data, and adapting to changing customer needs and market conditions. It also demonstrates your ability to apply the Scrum values of openness, courage, and respect, as you are willing to explore new possibilities, challenge your own opinions, and involve your stakeholders and customers in the decision-making process. References := Scrum Guide, Managing Products with Agility, Evidence-Based Management

Option B is the best answer because it reflects the agile and empirical nature of Scrum and Product Ownership. The Product Backlog is a living artifact that represents the current understanding of what the product needs to be most valuable for the customers and the stakeholders1. The Product Backlog is not a fixed or static document, but rather an emergent and dynamic one that adapts to the changing environment, needs, and feedback. The Product Owner is accountable for managing the Product Backlog and ensuring that it is transparent, ordered, and refined2. The Product Owner collaborates with the Scrum Team and the stakeholders to inspect and adapt the Product Backlog items based on the new insights, opportunities, and learnings that arise from the changing environment34. The Product Owner also uses various techniques, such as product vision, value proposition, user stories, experiments, and evidence-based management, to define, validate, and prioritize the Product Backlog items5 .

Option A is not the best answer because it contradicts the agile and empirical nature of Scrum and Product Ownership. The Product Backlog is not a requirements specification document, but rather a list of hypotheses and assumptions that need to be tested and validated in the real world5. The Product Backlog items are not detailed or fixed upfront, but rather refined and clarified as they get closer to implementation2. Updating the requirements specification document to ensure stability implies a plan-driven and predictive approach that does not embrace change and feedback, and that does not optimize value delivery.

Option C is not the best answer because it contradicts the agile and empirical nature of Scrum and Product Ownership. The Product Backlog is not a project plan, but rather a product roadmap that guides the development of the product. The Product Backlog does not have a predefined end date or scope, but rather evolves and changes as the product grows and matures1. Keeping the Product Backlog the same until the end of the project implies a plan-driven and predictive approach that does not embrace change and feedback, and that does not optimize value delivery.

Option D is not the best answer because it contradicts the agile and empirical nature of Scrum and Product Ownership. The Product Backlog is not a disposable artifact, but rather a cumulative and iterative one that builds on the previous work and learnings1. The Product Backlog items are not discarded or replaced, but rather refined and updated as the product evolves and changes2. Archiving the Product Backlog and creating a new one implies a disruptive and wasteful approach that does not leverage the existing knowledge and feedback, and that does not optimize value delivery.

References:

1: Product Backlog

2: Product Backlog Management

3: Empiricism

4: Stakeholders & Customers

5: Product Vision

: Product Value

: Evidence-Based Management

: [Agile Manifesto]

: [Product Roadmap]

: Product Owner Accountabilities

: Sprint Review

: Product Backlog Refinement

: [User Stories]

: [Value Proposition]

: [Experiments]

According to the Scrum Guide, the Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team1. This means that the Product Owner is responsible for defining, prioritizing, and delivering the features and functionalities that create the most value for the customers, users, and stakeholders of the product2. The Product Owner does this by managing the Product Backlog, collaborating with the Developers and the Scrum Master, validating the product assumptions and hypotheses, and measuring the outcomes and impacts of the product3. The Product Owner is not just a go-between, a requirements engineer, a team manager, or any other traditional role, but rather a value maximizer who drives the product vision and strategy, and ensures that the product delivers the desired benefits and solves the real problems4

Option A is correct because talking to users is one of the best ways to understand their needs, goals, and pain points. By spending more time with them, you can identify the impact they seek from your product and how your features align with that impact. This will help you validate your assumptions and learn from your customers12.

Option B is incorrect because disabling features that have never been used is a risky and potentially harmful action. It may cause frustration and confusion for the users who rely on those features, or who may want to use them in the future. It may also damage your reputation and trust with your customers. Instead of disabling features, you should seek feedback from your users and understand why they are not using them34.

Option C is correct because running experiments is a powerful way to increase your understanding of what customers find valuable. By testing different hypotheses and measuring the outcomes, you can learn from your data and evidence. You can also use experiments to validate your ideas and assumptions before investing in building features5 .

Option D is correct because examining whether the rarely used features solve the intended problem is a crucial step to evaluate your product performance. You should review your product vision and goals, and assess how your features contribute to them. You should also analyze the feedback and data you have collected from your users and stakeholders, and identify any gaps or mismatches between your features and their needs .

References:

1: Product Backlog Management

2: Stakeholders & Customers

3: Product Value

4: Evidence-Based Management

5: Product Vision

: Forecasting & Release Planning

: [Business Strategy](https://www

Option A is the best answer because it reflects the agile and empirical nature of Scrum and Product Ownership. The Product Vision is a concise and inspiring statement that describes the purpose, direction, and value proposition of the product1. The Product Vision is not a fixed or static document, but rather an emergent and dynamic one that adapts to the changing environment, needs, and feedback. The Product Owner is accountable for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner collaborates with the Scrum Team and the stakeholders to inspect and adapt the Product Vision based on the new insights, opportunities, and learnings that arise from the changing environment34. The Product Owner also uses various techniques, such as product discovery, user research, market analysis, and experiments, to validate and refine the Product Vision5 .

Option B is not the best answer because it contradicts the accountability of the Product Owner. The Product Owner is the sole person responsible for managing the Product Backlog and maximizing the value of the product and the work of the Scrum Team. The Product Owner is also the sole person responsible for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner may seek input and feedback from the Scrum Team and the stakeholders, but the final decision and authority on the Product Vision belongs to the Product Owner. The Scrum Team and the stakeholders are not accountable for developing and evolving the Product Vision, but they are expected to understand and support it .

Option C is not the best answer because it contradicts the reality and complexity of product development. The Product Vision is not a technical specification, but rather a strategic and business-oriented statement that guides the development of the product1. The Product Vision does not prescribe how the product should be built, but rather why and what the product should achieve. However, the Product Vision is not completely detached from the technical aspects of the product, as the technology choices may have an impact on the feasibility, desirability, and viability of the product. The Product Owner should be aware of the strategic technology choices and their implications, and discuss them with the Development Team and the stakeholders, as part of the product discovery and validation process .

References:

1: Product Vision

2: Product Owner Accountabilities

3: Empiricism

4: Stakeholders & Customers

5: Product Discovery

: Product Backlog Management

: The Scrum Guide

: Scrum Team

: Product Value

: Product Feasibility

: Product Validation

: [Agile Manifesto]

: [User Research]

: [Market Analysis]

: [Experiments]

The value of a product is not determined by how many features it has, how much it costs, or how fast it is delivered, but by how well it meets the needs and expectations of the customers and stakeholders. Therefore, the best measure of value is how often and how effectively the customers use the product to achieve their goals and solve their problems. This can be assessed by using metrics such as customer satisfaction, retention, engagement, loyalty, referrals, revenue, or any other indicators that reflect the desired outcomes and benefits of the product.

The other options are not the best measures of value, because they either focus on the output rather than the outcome, or they do not reflect the customer perspective. The number of “must-do” Product Backlog items delivered in a release may indicate the scope or the quality of the product, but not necessarily the value. The average cost of the product release may indicate the efficiency or the profitability of the product, but not necessarily the value. The on-schedule performance of the Scrum Team may indicate the predictability or the agility of the product development process, but not necessarily the value. References := Professional Scrum Product Owner™ II Certification, Managing Products with Agility, Evidence-Based Management

Comprehensive and Detailed In-Depth Explanation:

In Scrum, theSprint Backlogis aliving artifactthat evolves throughout the Sprint as the team gains new insights. The responsibility ofupdating the Sprint Backlog lies exclusively with the Developers, as they are the ones executing the work.

Roles and Responsibilities:

Developers:

They are solely responsible for creating, managing, and updating the Sprint Backlog.

They continuously update it as they learn more about the work needed to achieve theSprint Goal.

Any changes, additions, or deletions to the Sprint Backlog are determined by the Developers based on new information.

Product Owner:

The Product Owner is responsible for managing theProduct Backlog, not the Sprint Backlog.

However, they collaborate with Developers if thescope of the Sprint Backlog needs renegotiation.

They prioritize product value but do not directly modify the Sprint Backlog.

Scrum Team:

The termScrum Teamincludes theDevelopers, Product Owner, and Scrum Master.

While they collaborate,only the Developers make changes to the Sprint Backlog.

Project Manager:

Scrum does not define a Project Manager role.

Traditional project management responsibilities are distributed across theScrum roles.

TheDevelopers are self-organizing, meaning they do not need external direction to update their plan.

Key Scrum Guide Principles Supporting This:

The Sprint Backlog isa plan by and for the Developers.

The Developersown and manage their workthroughout the Sprint.

The Sprint Backlog isadapted dailyto reflect progress toward the Sprint Goal.

No one else, including the Product Owner or Scrum Master, is allowed to modify the Sprint Backlog.

Conclusion:

Only theDevelopershave the authority to update the Sprint Backlog during a Sprint. This ensures that they maintain ownership of their work and adapt as necessary to successfully achieve theSprint Goal.

As a Product Owner, you are accountable for maximizing the value of the product and the work of the Scrum Team. To do this, you need to collaborate with various stakeholders, user communities and other Product Owners to understand their needs, expectations and feedback, and to align them with the product vision and strategy. You also need to work with the Developers on Product Backlog refinement, which is an ongoing activity to add detail, estimates and order to Product Backlog items. This helps the Developers to understand what is valuable and feasible to deliver in the upcoming Sprints, and to plan and execute their work accordingly. These are typical and essential work for a Product Owner in a Sprint.

The other options are not typical or effective work for a Product Owner in a Sprint. Attending every Daily Scrum is not necessary, as the Daily Scrum is an event for the Developers to inspect their progress and plan their next steps. The Product Owner can attend the Daily Scrum if invited by the Developers, but should not interfere or answer questions that are not related to the Sprint Goal or the Product Backlog. Creating financial reporting upon the spent hours reported by the Developers is not a valuable activity, as it does not reflect the outcome or the value delivered by the product. It also goes against the Scrum values of trust and respect, as it implies that the Developers are not self-managing or committed to their work. Updating the work plan for the Developers on a daily basis is also not a good practice, as it undermines the autonomy and creativity of the Developers, and reduces their ability to inspect and adapt their work based on the empirical evidence. The Product Owner should not tell the Developers how to do their work, but rather focus on what is the most valuable outcome for the product.

References:

Professional Scrum Product Owner™ II Certification

Understanding and Applying the Scrum Framework

Managing Products with Agility

A sprint forecast is an estimate of what can be achieved in an upcoming Sprint. During Sprint planning, the team reviews the Product Backlog and selects stories that can be completed in the next Sprint based on the team’s velocity and capacity. The forecast is a pragmatic commitment to a realistic amount of work1. The forecast helps the team plan their tasks, prioritize their goals, and set realistic expectations for what they can accomplish during the Sprint. It also helps them to identify any potential risks or issues that could arise during the course of the Sprint2. The forecast is not a guarantee or a promise, but rather a best guess based on the current information and assumptions3. The forecast can be updated during the Sprint as new information emerges or as the team learns from their work4. The forecast is a useful tool for the Product Owner to communicate with the stakeholders about the progress and the value delivered by the team.

A. Importance to users or customers: The value an item brings to the customer is a key factor in ordering the Product Backlog1.

B. Alignment with organizational strategy and goals: The Product Owner should consider how well an item aligns with the organization’s strategy and goals1.

C. Risk: Business, market, and technology risks are important considerations when ordering the Product Backlog1.

D. Alignment with other Product Backlog items: Dependencies and impact on other items in the Product Backlog should be considered1.

Verified Answer: A, B

Very Very Short Explanation: In the context of Scrum and the PSPO II guidelines, when there is uncertainty about customer needs or market desires, it is recommended to make smaller releases to allow for quicker feedback and adaptation (A), and to increase the focus on validating customer needs to ensure that the product development is aligned with what customers actually want (B).This approach is consistent with the principles of empiricism and agility, which emphasize the importance of transparency, inspection, and adaptation123.