A project manager has completed an assessment of the project team's performance. Some team members have performed poorly on their assigned tasks.
What should the project manager do?
A customer is concerned with the quality of the product delivery, as the production deployment is approaching. What should the project manager do next to ensure acceptance of the deliverables?
A project manager is planning a project with multiple work packages. Each work package has its own defined scope, but funding will be at the project level.
How should the project manager determine if the allocated resource budget is sufficient to cover the resource costs of the project?
A project manager is working on a software development project for an oil and gas client using an agile approach. The project manager is having difficulty preparing the schedule because the project has various unknowns.
Which scheduling method should the project manager use to develop the schedule?
During the execution of a project, a key stakeholder complains to the project manager about recent communications.
The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project.
What should the project manager do?
A team needs to implement a mandatory compliance regulation in a product, which is required for its release. While nearing the product release, when completeness was
being verified, it was found that the compliance part was not implemented in the project.
What should the project manager do next?
A project manager is starting a new project, and the project team is located in different countries. The team was going to use a specific tool to hold virtual meetings.
However, that tool is not available in one team member's country.
How should the project manager deal with this situation?
A project sponsor would like to include a new deliverable. The sponsor contacts the project manager in order to seek advice on the most efficient approach to complete the deliverable within the next 2 months.
What should the project manager do?
A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have
recently been requested.
What should the project manager do next?
An important national project is in (he execution phase. A time constraint activity must be conducted on-site by a specialist from another country. Due to travel restrictions, the specialist cannot perform the activity on-site. The activity cannot be completed without the specialist's expertise. The project team is actively seeking assistance in order to complete the job on time.
What should the project manager do to help the project team?
A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers
arranged time off to allow time for installation and testing. The carrier sends an email to the project manager stating that one appointment is delayed for 2 days.
What does the project manager need to do now?
A project manager is leading a hybrid project. The only available resources that have experience with agile are not at the project manager's location. The project has a strict
schedule and budget, and the project manager is concerned about their ability to deliver it.
What should the project manager do?
A multicultural team is working on a project. After a few months of observation, the project manager realizes that two team members are not responding to the construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the construction manager.
What should the project manager do to improve the situation?
A new file vault system vendor is being considered by a protect sponsor who has supported several projects over the previous year What should the project manager review to assist the sponsor on the decision?
A project manager is managing a large project. During a review meeting, the project manager discovers that one of the team members who use to be a high performer was not able to complete their work on time.
What should the project manager do?
An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).
What should the project lead do?
A project manager had to schedule additional planning sessions to add requirements from an international stakeholder. The stakeholder expressed concern about the product not meeting the client's needs.
Which factor should the project manager have considered when developing the product?
A senior manager attends one of the project review meetings and expresses concern that the project will not meet the quality standards. What should the project manager do?
A steering committee member is complaining about the weekly report. They stated that the report is too long and has unnecessary details. As a result, they are unable to obtain the main message and take action.
What should the project manager do to avoid similar complaints?
A project requires the procurement of a large amount of equipment that needs to be on-site before any other activity can begin. The procurement department has a lengthy approval process.
What should the project manager do?
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in
a couple of months. The licensing cost is significant.
What should the project manager do next?
A project manager has been assigned to a project after the charter has been approved. While reviewing the charter with the team, the project manager finds that some major budget items, necessary for achieving the project outcome, have been missed.
What should the project manager do next?
A new agile project is starting. The project manager is asked to confirm the scope to address the concerns of one of the stakeholders.
What should the project manager use to explain the project scope?
An organization that embraced agile a couple of years ago is looking for a more efficient way to ensure that the increments produced in each sprint meet the end users’ quality requirements. What should the project lead recommend?
A project team member is sick and will not be able to return to the project for a few weeks. During the daily meeting, the team shares their concerns as the sick team member was the only one skilled in the component they were developing.
What should the project manager have done to prevent this?
A project manager is working on a unique project that is dissimilar to the project nature of the organization. The project manager is tailoring the artifacts for this new project.
Who should determine which artifacts should be used in the project?
Anew major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings. Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time.
What should the project manager do first?
A new major project is starting that consists of two interconnected subprojects. One of the subprojects was assigned to a contractor who commits to submitting biweekly status reports and attending weekly integration meetings. Halfway through the project, the contractor stops participating in the meetings and does not submit the reports. Their excuse is that these activities are consuming too much time.
How should the project manager handle this situation?
A project team member just informed the project manager that the license for the software that the team uses to perform calculations has just expired. As a result, the team cannot continue with their project tasks.
What should the project manager do first?
During a project, the project manager finds an opportunity to reduce the project cost by completing a deliverable ahead of schedule with a minimal
impact on project resources. However, the client has only been focused on the next milestone.
How should the project manager approach this situation?
A project manager is developing the stakeholder register and is having trouble understanding the motivation of some of the stakeholders. What should the project manager
do to get this information?
A project manager is assigned to a new project that will launch the digital version of a current product. Even though the product is well known, the vision for its digital version
is not clear to the stakeholders.
What should the project manager do to increase value delivery?
An enthusiastic, newly hired vice-president has been assigned as the product owner for a digital transformation project. The project manager
advises the product owner that some of the functional requirements are not aligned with the chief information technology officer's (CTO) strategy.
The product owner tells the project manager that the CTO is not part of the project and should not be engaged at this moment.
What should the project manager do?
A project is approaching successful completion, and all stakeholders are really proud of the achieved results. The project management office
(PMO) recommends the project manager to lead the next similar project.
What should the project manager do next?
A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not fo release the requested staff.
What should the project manager do first?
An agile project will be delivered to a client based on a fixed price in cryptocurrency. Due to the volatility of cryptocurrency, both parties have
agreed to adjust the scope to the value of the cryptocurrency at the end of every iteration and halt the project when the agreed price is reached.
Which approach should be used in this situation?
A large matrix organization is adopting a new communications approach. This is necessary because their projects often require the resourcing of expert knowledge in the form of specialists from various departments and divisions.
What should the project manager do to set up effective communications?
A project is ready to deliver the first batch of the product when a quality control check rejects the product as unfit for delivery. The root cause
analysis (RCA) shows that a component added as part of the latest change request was not tested throughout the development cycle.
What should the project manager do next?
A project manager is acting as a servant leader and is struggling to make deadlines on a critical roadway construction project that is falling behind schedule due to a lowperforming team. In order to get the project back on track, what should the project manager do first?
A project manager notices that a new junior team member's suggestions are constantly rejected by senior team members. The senior team members find the suggestions valid and innovative, but unrealistic. Following several project assignments, the senior members request to have the junior team member removed.
What should the project manager do next?
A project manager is working on a large IT project. During a review for one of the deliverables, a stakeholder raised a concern about the final product.
What should the project manager do first?
A company routinely outsources resources for specific core activities. Due to a sudden, unforeseen risk, all of the team members are needed to work remotely, including the outsourced ones.
How can the project manager address this challenge to assure outsourced vendors deliver?
A project manager leads a development project for a mobile chatting application. One of the experienced developers constantly creates conflicts
with the other team members. As a result, the other team members are refusing to work with the developer. Since the developer is a high
performer, the project goals may be negatively impacted if they leave the team.
What should the project manager do in this situation?
When a project is in its final stage, the project manager will request from the team to prepare a delivery acceptance document. What is the
importance of this document to the project manager?
A team working on a close deployment waits to receive critical information from the customer. The customer keeps postponing sending the information which is delaying the
deployment.
What should the project manager have done to prevent the delay?
A project manager is working on an agile project that is within the scope of a recently announced corporate audit. The project manager was
appointed to attend the first meeting with the auditors scheduled for the following week.
What should the project manager do to prepare for the audit?
A project manager has just taken over a project that is in the requirements gathering phase. A stakeholder indicates that they have not received any progress updates even
though reports have been sent on a weekly basis.
What should the project manager do to ensure all stakeholders are receiving proper information about the project?
A customer discovered quality issues with the latest deliverables. However, the project team immediately resolved the issues.
Now that the project is back on track, what should the project manager do next?
A team member has very strong technical skills and is interested in a leadership role. A leadership position opens up outside of the team in the organization. The project manager has observed that the team member has a major gap in communicating in a professional manner.
What should the project manager do?
A project team was hired to perform on-site duties, but there were unexpected circumstances that required the entire team to work remotely Some team members returned to their hometowns and they are now requesting reimbursement for operational expenditures
What should the project manager do?
A project team is in the planning stage and has prepared a list of activities and completed sequencing the activities. During a review, the team noted that there is a
dependency missing between:
+ Test the product
+ Release to customer
According to the quality management plan, the product must be tested before being released.
How should the project manager enter this dependency?
During an agile team retrospective, a project team member mentions that the code quality is degrading, which might result in future rework that
could become unmanageable with time. What should the project manager do?
A company's project management office (PMO) has started to implement iterative tools. The project manager is starting a new project and has
identified an opportunity to use the new tools. There is disagreement among stakeholders about the use of the adaptive tool.
What should the project manager do first?
At the end of a canceled project, the project manager sent surveys to all stakeholders. The survey also included templates for stakeholders to
outline situations, solutions, results, and suggestions.
How should the project manager use the information collected?
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project.
What should the project manager do?
During a team meeting, the new agile project manager becomes aware that there are many complaints from the customer regarding project stability and other critical issues.
A team member states that the deliverables were developed by experienced employees who confirmed that the project was stable.
How should the new project manager address these concerns?
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the
required IT system. What should the project manager do?
A project is designed to provide local community members with health facilities that will support improved sanitation practices. What should the project manager do to
ensure the community members are up to date on project progress?
In an agile project, the learn planned to complete 40 story points in an iteration, but only completed 30 story points. What is the schedule performance index (SPI)?
A company is using an agile approach to launch a new product. In the second sprint, the team encounters a technical problem they have never faced before.
What should the project manager do?
A project manager is leading a hybrid project for the development of denial equipment with live team members A dentist, who is also one of the major investors attends a sprint review meeting and raises questions and doubt about the concept and expected performance of the equipment
What should the project manager do?
A company has created a cross-functional team to drive the digital transformation project for the business. The team is expected to deliver the minimum viable product (MVP) that addresses market need in the shortest possible time.
Match the roles for the team on the left to their corresponding responsibilities on the right.
An organization is struggling to start an important project. The project manager has identified that the scope definition is the main item preventing
the project from starting. Although most of the scope items are defined and agreed upon among the stakeholders, there are a few items that are hard to grasp and very complex to define at this stage.
What should the project manager do?
During the implementation phase of a project, functional managers are adding new requirements, which may impact cost and schedule baselines. The project manager
notices that some of the team members are communicating with their managers directly to fulfill their requests. This will lead the project to go beyond the agreed baselines.
How should the project manager handle this situation?
A team needs to follow defined cybersecurity compliance that is mandatory for a customer project. What should the project manager do to monitor compliance in the
project?
A project manager is assigned to a multiyear enterprise resource planning (ERP) solution project. During planning, the business sponsor emphasizes the importance of demonstrating value along the way, while maintaining the integrity of the final product.
How should the project manager establish the delivery model for this project?
A project manager is assigned to work on a large global project. The resources for the project are dispersed among different organizations and countries. After the project kick-off meeting, the project manager learns that many virtual team members are unable to join the regular project update meetings. Their absence will impact the overall project schedule.
What immediate corrective action should the project manager take?
A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.
What should the project manager do?
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past 3 years. Some members of the project team are pessimistic about the project.
What should the project manager do in this situation?
A project team member wants to select specific challenging tasks in the subsequent iteration. How can the project lead help the team member in the next iteration?
A project manager is newly appointed to an ongoing project that will develop a new solution using an affiliate of the company. The deploying
resources will come from another entity of the company. When asked to confirm the availability of the deploying team, the deploying manager declined.
What should the project manager do first?
A new team member is assigned to a team that consistently delivers each iteration. The new team member is does not understand many of the processes followed and begins to negatively impact the schedule.
What should the project manager do?
A project manager who is new to a matrix organization has just been assigned to an internal software development project that is intended to
reduce conflicts in the company’s internal tracking system. With over 1,000 people in the company who will benefit from the software, the project
manager wants to ensure everyone is aware of the great progress the team is making. The project manager meets with the project team to decide
upon the most effective way to communicate progress.
What should the project manager do?
A team member in an agile project informs the project manager they might not be able to finish an assigned task on time, which could generate an obstacle for the rest of
the team. What should the project manager do?
A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget.
What should the project manager do?
In the planning phase of a software implementation project, two of the team members disagree on how to approach end-user training. The
discussion has intensified and the team members are not able to agree.
What should the project manager do next?
At a meeting, the project manager for an agile project indicates that the sprint goals were not met. The product owner leaves the meeting early. and the team discusses how the meeting went. Team members are confused as there were no defects for the new user stories and no new requirements were discussed.
What should the project manager do in the future to avoid this situation?
A project manager is working with a customer's team on a new project. Some product definitions and requirements are still not clear, but the customer wants to start
activities as soon as possible. The organization is also expecting product delivery for a specific date due to a regulatory requirement. Due to the nature of the project, the
project manager has decided to use a hybrid approach.
Why did the project manager choose a hybrid approach?
A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide
any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.
What should the project manager do to ease the situation?
A construction project for a nuclear power plant will reduce the region's energy dependence on external electricity supplies. The project manager has received support for
the project from several leaders in the region. However, some people from the government want to stop this project to focus on developing renewable energy sources.
Which stakeholders should the project manager include in the stakeholder engagement plan?
During the daily standup meeting that is assessing progress against the current sprint, a team member reports some delays due to a component
managed by an external vendor. How should the project manager address the team member's concern?
A project manager is made aware that there are defects in the parts provided by a supplier, which are causing delays in the testing phase. The supplier claims that all parts have been delivered as per the contract. If the defects are not fixed by the supplier within one week, the product release will be impacted.
What should the project manager do?
A team is using an agile approach to maintain the project backlog. A new project obstacle was identified as a blocker and added to the backlog list. The team is facing challenges to remove this obstacle
What should the project manager do next?
A project manager is leading the development of a mobile banking application using a hybrid approach. The team has been holding daily standup meetings each workday
morning. Due to an unexpected issue, 50% of the team has to work from home. The bank's management directed the team not to have in-person daily standups. Various team members are complaining about this, stating that there is a lack of information sharing among the team
What should the project manager do?
A project manager was recently assigned to a project that is in the execution phase and is experiencing roadblocks. During a review of the
processes and procedures, the project manager notices similarities to a previous project that experienced similar roadblocks. The project manager
reviews the task schedule and finds that certain tasks are well behind expectations. In speaking with the project team, the project manager
confirms that the team is following the processes exactly.
What should the project manager do?
A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.
Which statement is true?
After assigning tasks to a project team, a project manager discovers that some team members are uncomfortable. Same team members are having 4 difficult time understanding their assigned tasks, whereas other team members are challenging the schedule based on that allocation to the project.
Which phase of the Tuckman ladder of team formation is occurring?
A project manager is managing a complex project with a high number of artifacts. Some of the stakeholders are having issues accessing the artifacts. How should the project manager address this situation?
The project manager of a high-risk project is concerned about a delay in the schedule that might force the project to ‘move its go-live date. What should the project manager do next?
In a highly politicized organizational environment, the stakeholders are driven by their own operational or business goals, which results in
conflicting interests regarding the project. What should the project manager do to steer the stakeholders toward the collective project goal?
A project manager is working on a time and materials (T&M) project using a hybrid approach. The milestones and outcomes are defined for the first 6 months with
incremental releases every month. After the first 2 months, the client communicates their dissatisfaction with the results and asks to change the course of the project. The project manager held a face-to-face meeting with the client and now has a better understanding of the newly desired milestones and outcomes.
What should the project manager do first?
A project manager notices that the project team is unlikely to complete the development of a system on time before the testing start date, which was based on the technical
complexity of the project. What should the project manager do before communicating with the client during the regular project progress meeting?
In an agile project that is about 45% complete, most team members are siloed and lack an understanding of each other's work. What would have
most likely caused this communication breakdown?
A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a
previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?
A newly assigned project manager is reviewing the project management plan and realizes that the project is running behind schedule. What should the new project manager
do to address this situation?
A project manager is assigned to a large construction project with more than 100 project team members. The project manager is having a hard time keeping the project on track and deriving the planned benefits. The project manager wants to make sure that each requirement is linked to the business and project objective.
What should the project manager do?
A hybrid project has just started, which will result in a new technology that could disrupt the market if well accepted by the public. The product requires health and safety
approvals from the government. As this is an innovative solution, the sponsor and product owner are unsure if it will be accepted by the public.
What is the appropriate flow for product development?
A project manager has established daily standup meetings with the team during the execution phase of the project. The project manager has been successful in removing 75% of the
obstacles reported, but the timeline continues to deviate further each day with no signs of improvement.
What should the project manager have done to avoid this issue?
A project was initiated due to an external business influence. During the course of the project, some of the business parameters considered at the
beginning of the project have changed.
What should the project manager do?
A product owner has returned from a meeting with a few key stakeholders, who expressed interest in learning more about the project progress. The product owner is
seeking the project manager's recommendation on how to approach this request.
What should the project manager do to help the product owner?
Two teams are engaged on a global project which uses a follow-the-sun approach in order to speed up delivery. After the first release, many issues were identified on the product, which could easily have been avoided with better communication.
What should the project manager do?
A project manager is assigned to a new project team that has several stakeholders who can have significant influence over the project outcomes.
The project manager categorized the stakeholders into four different groups and wants to define the communication strategy.
How should the project manager handle communication?
A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce
the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on 20 December
might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A project manager is working on a software development project. The project manager and the project team identified the project risks. As the
project progressed, one of the risks materialized, and the project manager referred to the risk management plan to determine how to manage the risk. Once the risk management strategy was chosen and implemented, the risk was closed.
At what point did the project manager move the risk from the risk register to the issue log?
A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of
risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk
mitigation plan.
What should the project manager do?
A new development project is about to start, and the project manager knows that a high-profile customer makes very specific and frequent requests in all sprints. This project will demand contract coordination with third parties, and the project manager must find a better way to manage customer and partner expectations.
What strategy should the project manager use?
A project manager is leading a project that is at 90% completion. One of the key stakeholders requests a certification program to be included as part of the project. Another stakeholder disagrees and informs the project team that there should be no change to the project management plan since the project is nearing completion.
What should the project manager do?
During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain
feedback from on project deliverables. What should the project manager do?
A project manager in an automotive company is scheduling activities for a complex project Some of the project requirements are fixed and some are flexible Match the items on the left with the methodology on the right that the project manager is using.
A project manager collects various pieces of information and consolidates metrics in an agile project. The project manager finds that there is slack in the team in terms of productivity. The number of items sent to development per person has decreased by 10%, and the project manager used a root cause analysis (RCA) and discovered the reason is a lack of knowledge in one of the frameworks used for modeling.
What should the project manager do next?
A project manager's new employer decided to use an agile delivery approach to implement a new accounting system. The chief financial officer (CFO), who is also the
project sponsor, is committed to a new way of working but does not have experience as a product owner. The project manager's background includes a couple of years’
experience as an agile practitioner working as a scrum master.
What should the project manager do at the start of the project?
A project manager is assigned to an organizational transformation project. The company typically defines individual performance plans at the beginning of the year, and functional managers conduct feedback reviews at the end of the year. The transformation project team members are concerned that the work they are doing for this project is not aligned with the work included in their individual performance plan for the year.
What should the project manager do?
In a project, one core team member tends to do all the work and ensures all tasks are completed. This core team member is soon leaving the project, which may make the project vulnerable.
What should the project manager do?
A few new team members working on a public housing project are unfamiliar with the system. They do not understand how to evaluate residents applying for a subsidy to build a house, including the rules and criteria for applicant approval.
What should the project manager do?
A scrum team's daily meetings are conducted by teleconference between three teams, each located in different countries. The meetings typically
last 45 minutes with many misunderstandings due to language barriers.
How should the project manager resolve this issue for the next iteration?
During execution of an agile project, a project manager realizes the budget is almost completely used, but the project is not close to being completed. What should the project manager do to address this concern?
A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.
What should the project manager do?
A project has come to the closing stage. The work is generally finished, and the project manager wants to commence the closure process for the project. What should the project manager ensure is in place prior to the closing process?
A project manager is working on a project to release a new version of a key product, The product strategy and marketing areas are still working on defining the final details for the products appearance, but the team is clear about the main features. During the last sprint review, the project sponser expressed concerns about the low quality of the product,
What should the project manager, as a servant leader, do to address this situation?
A company is undergoing a digital transformation and is changing its project portfolio to an agile approach. As a result, the leadership is looking to update the performance measuring system for the workforce.
What should the project manager propose?
A medium-sized company has been exploring new marketing tactics with regard to launching a new product. New product creation is no small task. In the end, it was too big
of an expenditure for the company to undertake.
What should the project manager do in the future when working on new product projects?
A project manager is assigned to a project with a long timeline and complex scope. The client requires a high-level, long-term plan as well as
something that will work immediately, adding features to the product as the project progresses.
How should the project manager plan and deliver this project?
In a marine construction project, the project manager is informed by the marine authority that the work permit will not be issued until certain environmental reinforcement work has been completed. After reviewing the project management plan, the reinforcement work is not included in the project scope.
What should the project manager do?
A team is working on a project with three iterations. The project manager is reviewing the burndown chart What is the point where the chart shows that the team is performing below the plan?
A defect is identified during user acceptance testing that could significantly impact the system's performance. The project team has advised that this defect puts the delivery date at risk.
Which risk management process should be performed?
A project manager is managing a very important business transformation project. The goal of the project is to extend a desktop application with a mobile application module.
The marketing department believes that a main competitor is working on a similar product.
Which delivery approach should the project manager use for this project?
An agile project to provide a material information system has started. During the kick-off meeting, the team realizes that the stakeholders require a solution in 2 months, but it will take at least 4 months to deliver the entire project.
Who should the project manager contact to help the team accelerate the delivery?
A product owner is invited to a sprint review meeting. At the end of the review, the product owner says that the increment is ready to be delivered to the customer.
What conclusion should the project manager come to with regard to the product owner's statement?
A key team member informs the project manager that they have been accepted to a master’s degree program. The team member explains that the first semester of the master's program will coincide with the last phase of the project.
What should the project manager do?
A project manager has been assigned to manage multiple agile project teams. The project manager wants to empower the teams and make them self-organizing.
What should the project manager do to create a positive environment?
A multinational company is launching a company-wide digital transformation project that covers all of its regions and business lines. The project is expected to go through five phases and finish in 2 years. The project manager schedules a kick-off meeting.
What should the project manager do next?
A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change
in project scope.
How should the project manager respond to this requirement?
A large project requires new equipment to support the project execution. The procurement manager communicated to the project manager that the delivery of the newly purchased equipment will be delayed. The project manager is concerned that this will directly effect the project schedule.
What should the project manager do next?
Drag the items on left side to the matching term within the correct project approach on the right side.
A highly critical project is in jeopardy due to missing professional resources. What should the newly assigned project manager do first?
Project acceptance criteria include on-site training for the new users of a system. Due to unforeseen circumstances, all team members have to work remotely for an indefinite period of time.
What should the project manager do?
During an iteration review session, some product features are at risk of being canceled due to high operational costs when the product is launched into a production environment. What type of analysis should the project lead have conducted to avoid this situation?
A project team is implementing an enterprise notification tool with a vendor. The project manager noticed that this vendor's developer has been reporting the same status for
several weeks in a row. A few days later, the vendor communicates that the deliverable will not be completed on time due to resource constraints within their company.
What should the project manager do next?
A healthcare company is in the process of deploying an innovative healthcare solution globally. The project team has completed a limited release.
The stakeholders have raised concerns about global healthcare guidelines and risks.
What should the project manager do next?
A project manager is leading a project when a key stakeholder requests additional work that is not in the scope. The stakeholder is also concerned that the project sponsors may not approve and fund the additional change in scope.
What should the project manager do first?
A project manager and project team are developing a strategic approach to engage the internal and external stakeholders. Which approach should be followed?
A project manager is assigned to a regulatory project for their country. The deadline for delivering results in compliance with the new laws is very tight, and the project team members have not yet been assigned. One of the project manager's peers informs the project manager that a project with the same scope for a different country was completed 1 year ago.
What should the project manager do first?
A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.
What should the project manager do?
A team is preparing the closing phase and building a plan for the next phase. One of the project sponsors is complaining that the last phase had some quality deliverable issues. However, the quality acceptance document was signed.
What should the project manager do?
A protect team is working remotely on a solution The client wants the solution as soon as possible and is uncomfortable because the team members are not colocated In addition the client expressed concerns about the understanding of the project context and the team's decision-making process
What should the project manager do?
A startup company has just appointed a CEO that has no prior project experience. The CEO wants to execute projects with their own resources
and has appointed a project manager.
What should the project manager recommend that the CEO do first?
A project manager is assigned to deliver a development project with subcontracted resources from a sister company. What should the project manager do to ensure a smooth inclusion of the new subcontracted resources?
A project team has established contracts for purchasing vehicles and construction services. In the middle of project execution, the team learns
that the vehicle supplier cannot deliver the vehicles. There is not enough time to find a new supplier without delaying the project.
Which action should the project manager take to procure the vehicles?
A major public-transportation construction project is aimed at significantly reducing emissions. The project has been severely delayed due to noncompliance with environmental codes and bylaws.
What should the project manager have done to prevent this?
A project is ready to start, and resources are allocated. The development manager then informs the project manager that a critical resource is no
longer available due to a family emergency. The development manager indicates that all other developers have been assigned to other projects,
and there is no capacity for any developer to take on additional work.
What should the project manager do next to fulfill this resource need?
A project manager is leading a project that includes several organizations with unique corporate cultures. These diverse corporate cultures are affecting project expectations. The varying expectations often lead to conflicts, which often require the project manager's involvement.
What should the project manager do first to evaluate the cultural differences within the organizations?
A project manager is working on a financial system implementation project for a government company. One of the key stakeholders, who uses
predictive approaches, does not like virtual tools such as chats, task trackers, and so forth. They prefer email, telephone calls, and face-to-face
meetings.
How should the project manager approach this situation?
A project is on its fourth iteration out of six. During iteration planning, a team member informs the project manager that their computer is not working.
What should the project manager do next?
A project manager is leading a project that has a dependency on the client's vendor management system for critical requirements. The vendor
management team will not derive any benefits from the project. However, the project requires support from the vendor management head.
What should the project manager do next?
A project manager is beginning a new project with very diverse team members. The project manager chose to use consensus building so the team can agree on and be
engaged in how the project will be executed.
How should the project manager proceed?
A team member has experienced personal conflicts on past projects, making them nervous about working on the current project. The project
manager knows this team member could add value to the project.
What should the project manager do to get the most value from this team member?
A project manager discovers that the project team is spending a large amount of time delivering several reporting formats for the same project updates to multiple stakeholders. What should the project manager do to reduce the time spent on these activities?
During the lessons learned workshop, one stakeholder mentioned that the project was unsuccessful as it did not deliver the expected business value. What should the
project manager do to address this concern?
During project implementation, one team finds out that a key project deliverable was not budgeted. What should the project manager do first?
A project team is prioritizing the creation of project artifacts and enforcing it rigidly, while they face issues with delays in deliverables. How should the project manager respond?
A project manager analyzes the cumulative flow chart and identifies a bottleneck in the testing activities from a self-organizing team. After discussing it with the team, a gap related to testing skills is identified.
What should the project manager do to address the issue?
A project team is using one of the visual management tools to identify dependencies. It was identified that domain knowledge from one team needs to be shared with
another team to ensure the continuity of deliverables.
What should the project manager do?
A project scope statement has been approved, and the project manager and core team have been assigned to the project. Suddenly, the project
manager takes a temporary leave of absence due to a medical emergency. While the project manager is on leave, the team develops the project
schedule. When the project manager returns, a detailed schedule is almost complete.
What should the project manager do?
A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV)
to actual cost (AC) for the project and has found the calculated result to be 0.9024.
What does this value mean for the project?
A project team created user stories after understanding the customer requirements. As the project progresses, the project manager observes that
there are too many change requests. The team feels that the outcomes they are working on are not aligned with the customer requirements.
What should the project manager do?
A project is comprised of team members who are not engaged and committed to project success. What should the project manager do to address this situation?
A project manager is leading a technically complex project. The project is part of a strategic program of work and the first to use an agile approach. One of the board members is interested in attending a meeting to see how the delivery of the project scope is progressing.
What should the project lead do?
A project manager has been asked to lead a project. The performing organization does not have a project management office (PMO) or formal governance policies procedures, and guidelines for this type of project
What should the project manager do first to determine a governance approach for the project?
A project manager is in rapid development mode on a joint application development module The company wants delivery to occur in two weeks The module needs to be integrated with other modules on a similar timeline, but release management has a three-week backlog
What should the project manager do?
One team member is not as active as the rest of the team during a brainstorming session The project manager has a separate conversation with the team member and learns that the team member is slightly hearing impaired The team member appreciates the project manager's concern The project manager then decides to change the time and room for the meeting to ensure everyone can participate
What interpersonal skill did the project manager use?
A team is currently working on a mobile app solution. During sprint execution, one of the developers requires clarification about the acceptance criteria for a particular task
What should the project manager do to obtain the information required by the developer?
The resource management plan is already done, and the team is located in different countries around the world Team members are in multiple time zones and they use different languages for communication The project manager needs to keep the team organized and avoid misunderstandings and miscommunication that may produce a negative impact to the project
What should the project manager do to reduce negative impacts to the project?
A technical manager newly appointed by the client, visits the project site to verify the project deliverables The technical manager feels that the project manager has not been providing enough information
What should the project manager do first to resolve this situation?
Stakeholders in some industries prefer to deal with programmers and system analysts directly, bypassing project managers. This complicates managing resources on projects
How should a project manager solve this issue?
The project manager started a new project and must ensure that the team members and stakeholders are adequately trained. After an interview with the team, the project manager discovers that all resources have experience in different agile methodologies
What should the project manager do?
A project manager has two projects that are being executed at the same time The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal In addition, the schedule does not have activities that can be overlapped
What should the project manager do?
A project manager is leading a project which shows a trend to exceed the cost baseline What should the project manager do first to manage the budget?
The project manager of an agile project has been asked to reduce the budget by 30% Since this is a small project team, the budget is primarily allocated to resources
What strategy should the project manager use in order to keep delivering value in a restricted environment?
A new project manager was assigned to a project during implementation. The project manager realized that new tax policies are creating a risk for a cost overrun by 25% The project manager updated the risk register and kept the project running as normal The CEO has announced that the project could be cancelled since the acceptable cost overrun is only 20%. The project manager was quite surprised as this was new information.
What should the project manager have done to avoid this?
A geographically distributed project team has development issues between the collocated and virtual teams causing productivity to decrease. What should the project manager do to address this issue?
The city has decided to build a new tram station The project will include various approaches The construction and infrastructure work will be accomplished using a predictive life cycle while software will be developed using an iterative life cycle Some neighbors are resisting the project have been asking the mayor to stop the project, and are threatening legal action
What two actions should the project manager take'? (Choose two)
The project is delayed due to the high amount of major changes requested by different stakeholders at different stages of the project If the project continues on the same path, it will consume twice the time and budget planned.
What two actions can the project manager take to be more cost effective? (Choose two)
A company is using a predictive approach for the development of a particular component as defined in the scope management plan Due to regularly changing regulatory requirements, the development team has requested to utilize agile approaches
What should the project manager do about the development team's request"?
During an ongoing project a key resource asks the project manager about the project purpose and if it is aligned with the organization's strategy What should the project manager share with the key resource?
A project team has recently finished a sprint for developing two features for a fleet management system Although the team delivered the required features, they encountered several issues and conflicts during the sprint. Team members were upset about this experience and are now showing a lack of motivation due to what has occurred.
What can the project manager do to help increase the team's motivation and engagement with the project?
During the planning stage of a project the project manager realizes that a standard stakeholder engagement approach will not suffice One of the client representatives, who is not a key decision maker, is extremely opinionated This client representative could become a roadblock to progress due to their perceived level of authority during meetings
How should the project manager handle this moving forward?
A project manager is leading an in-house company project in its very early stages This current project is similar to another project that ended a year ago
What should the project manager do to analyze the involved stakeholders?
A project team with members from many different countries is struggling to cooperate The project manager accepted these difficulties during the storming phase of team development, but the team has not moved to the next phase The project is beginning to fall behind schedule
What can the project manager do to move the team to the norming phase?
In a hybrid project, the customer decided on a major change for the project design. This change was approved and the impact on schedule and budget is known The software team leader, who is supposed to develop the software, refuses to commit to delivery dates claiming that they work using an agile approach and cannot commit to a final delivery date The hardware team depends on this software to develop their part of the product
What should the project manager do?
At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining What will help the project manager understand why this has occurred?
The sponsor is supportive in leveraging agile approaches The project manager is contemplating how to roll out the agile approach and gam buy-in from both project team members and stakeholders
What should the project manager do first?
A project manager accepts a delivery at the project site but the items are of a poor quality The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected
What should the project manager do going forward?
During project execution, a project manager is informed that most of the project team members have enrolled in the newly implemented work-from-home company policy. How should the project manager reflect this change in the project?
A new project manager is assigned to a project midway through its implementation During the first risk review meeting, the project manager notices that the version of the risk register used by the project team members is different from the one the project manager is using
What should the project manager have done to avoid this issue?
A marketing team is planning for a multiyear initiative that will include a lot of cross-functional stakeholders The project manager has been assigned and is now in the project planning phase
What item(s) should the project manager develop first?
A team member shares with their functional manager some negative details about the performance of another team member that was discussed during the retrospective. The project manager finds out about this discussion
What two actions should the project manager take? (Choose two)
The change control board (CCB) rejects a change request submitted by a subject matter expert (SME) The SME refuses to accept this rejection and does not want to continue the project without the change
What should the project manager have done to avoid this situation?
An experienced project manager is overseeing a merger and acquisition project. The project manager reacted differently to different threats identified on the project
Drag the mitigation strategy on the left to the project manager's actions on the right
In a software development project, the product owner and development team agree on a sprint backlog The highest priority in the backlog is to build a payment module The team worked on the module during the first half of the sprint, but now two developers want to spend the rest of the sprint focusing on refactoring another feature that might create issues in the future.
What should the project manager do?
A project manager receives an update that the development flow is not going well. Some team members cannot start their work because the delivery is late. Looking at the Kanban board and the work in progress (WIP) lines, the project manager observes a bottleneck.
Click the title of the queue in the Kanban board below that requires additional resources to relieve the bottleneck
A new project manager is planning an information security project for a company that resides in different countries. What is the first step the project manager should take to gather customer requirements?
A project manager is managing a project which has a very complex and long execution period Although the project is mostly predictive, the team was able to break the design and execution into smaller packages using a hybrid framework The business wants to keep track of the value delivered by this framework application but there is no defined set of measurable items for the framework.
What should the project manager do first?
A project manager is approaching the end of a project, and several tasks are now practically complete and ready for handover to the client How should the project manager proceed?
A project manager is appointed for the deployment of a new solution The solution will be integrated into the environment by a third-party vendor This vendor just announced a delay in delivering a key component, which will impact the project schedule.
What should the project manager do?
During an inspection, the production phase was stopped because the inspector claimed that regulatory labels were missing. What should the project manager do?
How should the project manager develop the project management plan to ensure that the project continually delivers the expected benefits?
A retail chain is evaluating a project to replace payment systems across all its stores in multiple locations The project does not pass the financial threshold but is also expected to increase market share, improve customer services and retain more customers The project is planned as a phased implementation building on learning from the retrospectives during each phase
How should the business increase the value of the project?
The client will not agree to closure, claiming that the project team has not performed the code inspections mandated in the development contract. The project team has performed the code inspections, however the records are not complete What should the project manager do?
A product owner presented the backlog to the team, and the team raised concerns over implementing some of the features due to various impediments What should the project manager suggest that the product owner do next?
The team has reported the following impediments at the daily standup meeting Drag each impediment on the left to the action that the project manager needs to take on the right
The marketing team is transitioning to using hybrid approaches for their projects. The marketing director is not knowledgeable about hybrid methodologies and the project manager needs the director’s support as the marketing director is a key stakeholder.
What should the project manager do to obtain the support?
A new resource has joined an iterative project team The project manager notices that the resource is unable to complete the deliverables on time
How should the project manager address this situation?
During the daily meetings with the team the project manager notices that a new team member is not making the expected progress on an assigned task What should the project manager do?
A project manager is managing a hybrid project After attending an iteration review, a stakeholder tells the project manager that they are very busy and asks why these reviews are held so frequently.
How should the project manager respond'?
During the execution of a project the project manager notices that only one team member has one of the technical skills needed to build the product The project manager is afraid this might have a future impact on the quality and schedule because most of the upcoming activities will require at least three people with this specific skill.
What two actions should the project manager take to prevent the team from being unqualified? (Choose two)
In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technicians poor performance as the reason for the conflict
How should the project manager resolve the problem?
The project sponsor recently requested that a vendor begins working toward adopting a hybrid approach. In response, the vendor hired a project manager experienced in agile for the project.
What does that project manager need to do to make the team work in a collaborative way?
The programming activities of a project were planned to last 35 days per module but the programming of the first module has taken 45 days What should the project manager do?
A newly formed team has become accustomed to agile practices The project lead has noticed that while they are performing according to expectations, there is boredom with daily team practices among many of the team members.
What should the project lead do in this situation?
A member of the board of directors is the sponsor of a project that is important to the organization This stakeholder has many other priorities and is not currently engaged in the project activities
How should the stakeholder be engaged in the project?
An agile project is running its fifth iteration out of eight After the last iteration planning the team was informed that there is a new competitor in the market and it is necessary to move faster to ensure market share is not missed What should the project manager do?
Which two actions should a project manager consider while launching a new virtual team? (Choose two)
Some of the mote experienced members of a project team have complained about the project manager The senior project team members feel that the project manager is micromanaging them and preventing them from completing their work.
What should the project manager do when made aware of these issues?
A research and development team is finishing up a two year initiative The project manager is focused on the closing activities for the project.
Which activity should be considered as a priority?
A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches What does the project manager need to do first in order to have good project performance?
In a newly formed project team one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team. What should the project manager do?
An agile project is in its eighth iteration out of 16 After the last iteration review, the team members receive feedback from the security department about regulations with which the project must comply
Which two actions should the project manager take? (Choose two)
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
A company is changing their current business model The change requires implementing a complex project using multiple agile teams.
What three options should the project manager have the testing team adopt as testing mechanisms? (Choose three)
During the course of a project, the team develops negative group behaviors and becomes unmotivated and unproductive. What should the project manager do to improve the project team's performance?
During a retrospective meeting a project manager hears that stakeholders have been constantly complaining at iteration demos about product features not being delivered as requested. What advice should the project manager give to the Product owner to ensure that product features are always delivered as requested?
During a documentation audit of an international company it was identified that the last version of the project schedule was from one month ago even though the project manager knew it was recently updated How should the project manager have handled documentation for the project?
A key project stakeholder who was a big supporter and motivator for the project team is leaving the organization The project team is experiencing low morale and poor teamwork
What should the project manager do to improve morale?
A project manager who is new to an organization observes that an approaching deadline is likely to be missed because there have been some delays on the project due to a lack of resources. What should the project manager do next?
The steering committee has asked a project manager experienced in agile to provide an indication of the time remaining on a medium-sized project What tools can be used to provide this information?
An organization is embarking on the deployment of a new digital solution that will revolutionize purchasing services The project manager has created all the necessary plans and activities to ensure a successful integration and solution launch There is a risk of a partner’s system being unavailable which could impact the project negatively
What key activity is needed to ensure the project's success?
A group has been working together for one month. During daily meetings a team member continues to express issues in completing their tasks.
What should the project manager do?
A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status
What should the project manager do?
A project manager is leading a project with several stakeholders in other functional areas of the company One of these stakeholders has just been promoted to lead another functional area, and remains a stakeholder for this project
What should the project manager have the project team update to ensure proper communications to stakeholders?
A new project manager learns the work assigned to the team has already been decomposed to its lowest level The project manager reviews the work and feels some additional useful information is missing
What should the project manager review?
A software project using an agile approach is facing quality issues with every release, generating many production problems. What should the project manager do to fix the problem and improve the quality?
The project team follows a hybrid framework for its delivery. During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements
How should the project manager address this situation?
A project manager is managing a project to develop a new tool Because of the nature of the project, the project manager decides to use an agile approach One of the identified risks becomes an issue when the project manager finds out that another company patented a very similar tool.
What should the project manager do to address this issued
A project manager is working on the implementation of new phases in the production process of a regulated industry. Which two stakeholders can help the project manager determine and address compliance requirements? (Choose two)
In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed
Which two actions should the project manager take? (Choose two)
During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting
What should the project manager do?
A company's project management office (PMO) has started to implement iterative tools A project manager is starting a new project and has identified an opportunity to use the iterative tools One of the senior managers is concerned about this modified framework as it is fairly new to the company
What should the project manager do first?
A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.
What should the project manager do?
Many issues have been encountered in a project due to the low competence of the team members. These issues might lead to poor project performance and potentially to project termination.
What should the project manager do?
A senior developer working on a large artificial intelligence (Al) project has worked hard and shown excellent results. The project manager is very happy with the developer's contribution and thinks that the developer deserves a reward.
What should the project manager do?
A project manager has been assigned to lead a major project in a government organization. There are no policies and procedures for project management since there is no project management office (PMO) The managers involved are unaware of their responsibilities for the project
What should the project manager do?
At the end of a third planning meeting, the client and a functional manager requested additional meetings to add more features to the product.
What should the project manager do to start building the product faster?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
As a result of the first iteration review, the stakeholders' feedback indicated that they saw more technical features than business ones What should the project manager do?
A project manager became aware of misunderstandings between a key stakeholder
and a team member with regard to some of the features defined in the project scope. What
should the project manager do?
A project management office (PMO) has been trying to implement an adaptive approach for the project management framework. The project manager has been asked to use adaptive tools in the next project. Awareness of adaptive tools is very low in the company, and many stakeholders are concerned about moving to a hybrid approach.
What should the project manager do?
A project manager notices that one of the marketing executives in the firm always appears stressed. The project manager observes that the executive's performance is gradually declining and is affecting the project deliverables.
What should the project manager do?
A project engineer in country A is complaining about the sample received from the supplier in country B because the sample is not the correct length. During a telephone conference, the supplier checked the drawings and insisted that the measurement was accurate.
What should the project manager do next?
A project requires the installation of a call center to support operations. It is estimated that the call center will need 100 people working on
weekdays from 8:00 a.m. to 5:00 p.m. and weekends from 8:00 a.m. to 12:00 p.m.
What should the project manager do?
A key challenge that a project manager is facing is the lack of discipline by various team members and their inability to harness energy to achieve the project objectives. What should the project manager do to overcome this challenge?
A solution designer in an agile team often passes the design information to team members without any documentation, This has resulted in misunderstandings within the team.
What should the agile leader do?
A project is delayed. The project manager added extra resources to some activities and approved overtime for several team members.
What technique is the project manager applying?
A project manager is leading a team of diverse individuals of all ages. The working hours for the project were set at the beginning of the project, and all team members agreed to the hours. However, later in the project, one of the team members informed the project manager that the previously agreed upon hours no longer work due to the team member's personal commitments.
What should the project manager do?
During protect execution the project manager observes lower velocity and a high volume of tasks m the testing queue. The project is using a hybrid approach and there are only a few sprints remaining
What should the project manager do?
A software development provider reports an issue that is blocking the other remaining deliverables What should the project manager do?
After months of careful planning and discussions with subject matter experts (SMEs). a new law is announced that may significantly impact the project budget. What should the project manager do first?
A project manager finds an unexpected issue halfway through a customer's protect After analysis the project team determines that the issue will affect the timeline unless more resources are allocated to the project.
What should the project manager do?
A project is approaching its project closure phase, and the project manager receives
an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.
Which three actions should the project manager ask the project specialist to take? (Choose
three)
A new project manager is assigned to a project that will deliver a new and optimized credit system. The project manager is allowed to use a hybrid approach which is new to the organization to manage the project and new tools
In order to deliver the project successfully, what should the project manager focus on as part of the plan?
A project manager for a construction site realizes the importance of stakeholder
relations, especially with the local community. The project manager and the project team strive to build effective relationships with these key stakeholders in order to prevent obstacles in the future.
What should the project manager do to customize the stakeholder engagement plan?
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.
What should the project manager do?
A project manager has been assigned a low-priority project that includes new team members with no previous formal project experience. The project team has requested deadline extensions for the first development increment twice already.
What should the project manager do to support the team?
A protect manager is assigned to lead a global implementation of a cloud-based system Team members are dispersed in five countries As time goes on. the project manager notices that some team members have become quiet during status calls or other protect discussions while others often call into meetings late and use time zone differences as the reason for the delay
Which three actions should the project manager take to encourage engagement? (Choose three)
A supplier, who was tasked with providing an important component for a project, is unable to deliver the materials due to a large-scale labor problem. What document should the project manager use to update the details and communicate to relevant stakeholders?
A team is having a hard time completing work due to unclear requirements. They have not been able to complete an iteration successfully in several months.
In order to help the team, what should the project leader do?
During a kick-off meeting at the start of project execution, the vendor presents a
migration plan to client stakeholders. The director of the business unit that owns the solution being migrated demands the ability to make the final go/no-go decision about whether the systems go live.
What should the project manager do?
A project has issues arising where the data integration team and the data migration team have areas that overlap It is not clear who would be responsible for delivery on these areas What should the project manager do next?
A final iteration is underway and a project team is about to complete development Planning tot the product release is about to start. One stakeholder raised a concern about the product not being compatible with a new technology that has been adopted in the market
How should the project manager address this issue?
A project manager is leading a new project that is in the initiation phase, The project will build a new type of software technology service that has never existed at the organization before and will reenginger the business process for several operations teams. The project manager needs to determine the project management approach to be used, and there are many team
members and stakeholders who have contradictory opinions.
What should the project manager do?
An agile team has completed 9 out of 10 stones tor the sprint. During the retrospective a few team members pointed out that they finished a of their stories However one team member tailed to finish a story
What should the agile leader do1?
A project manager for a software technology project works in a matrixed organization with virtual teams. Unfortunately, the functional manager informs the project manager that there may not be any resources available to test the software.
What should the project manager do next?
A project manager has been assigned to handle a company’s newest product. The product is in the conceptual stages and no one is sure about the success or marketability of the product. Management wants to deliver the product in 3 months.
What should the project manager do next?
A construction project to build a fish hatchery is in execution. The operations group notified the project manager about a concern that might turn into a potential issue; however, the concern could not be addressed.
In which project document should the project manager record the concern?
A project manager Is leading an agile software development project with strict deadlines The client complained that the last deployment did not meet the acceptance criteria The development team lead is arguing that the deployment met all specifications and has provided evidence of the client's specifications
What should the project manager do?
A company is implementing a project with team members who are located in different countries and lime zones Performance assessments show that team performance is low because the team doesn't have a common understanding about task distribution
What should the project manager do?
A project manager is managing a hybrid project that is using a contractor for a few key deliverables. The contractor has been hired to perform an important delivery, but has not yet confirmed that they can meet the required schedule.
What should the project manager do?
After reviewing the lessons learned database, a project manager realizes that the current team may not be knowledgeable enough about organizational processes for the needs of a new project. What should the project manager do?
During project execution for an innovative product, a project team has been working hard to meet the deadlines. However, one of the team members will be leaving in 3 weeks and will be replaced with a new team member.
How should the team share tacit knowledge?
A CEO has requested that the project manager provide a budget estimate for a long-term project that will be executed over the span of 4 years What should the project manager do?
One phase of a project took much longer than initially anticipated The key stakeholders expressed their concern regarding a potential project delay. What should the project manager do?
A project team has missed the delivery date for the West milestone of a large software development project protect governance dictates that formal communication be sent to project stakeholders including the project manager's supervisor when a milestone is missed. The project manager is concerned that this wilt reflect poorly on the team
What should the project manager do?
A project manager has been assigned to an emergency project that must be completed within the next few weeks. The project manager realizes this will have an impact on the local community. As the work is near a school, the project manager has engaged with them to understand their needs
How should the project manager ensure the work continues smoothly?
As the project progresses, the learns not performing at acceptable levels and in accordance with the key performance indicators (KPls) that were set at the beginning of the
project. How should the project manager resolve this?
A team averages 100 story points per iteration. The team estimates there are about another 2,000 points remaining and about 20 iterations remaining. One of the team members suggests estimating by feature because the large stories are difficult to break up.
What should the project manager do?
A project manager has considered a detailed and expensive training plan for a new technology for all team members. The training is needed several months into the execution phase of a project Surprisingly. many problems still appear that are related to the team members' lack of competence and the training costs are now negatively impacting the budget baseline
What should the project manager do next?
The product backlog has been completed and prioritized. and the first sprint has begun A team member advised that during the daily standup there is a delay in having an external vendor contract signed.
What is the project manager's priority in this situation?
A project manager is consolidating information tor all the workstreams within a data center and IT service transition project To ensure the project delivers value quickly the project manager will assess a large number of consolidated project schedules
Which two actions should the project manager take with regard to schedule analysis? (Choose two)
A company is transitioning from a predictive to an agile approach. During the last two sprint reviews, the product owner complained about the development team, indicating that the increments do not meet the acceptance criteria defined in the user stories. The development team complained about the product owner, who is defining sprint backlog items, because the backlog items cannot be delivered during the 2-week sprints agreed to at the beginning of the project.
How should the project manager resolve this situation in their new role as servant leader?
A project manager for a digital transformation project has already received the business needs for the project. When gathering requirements, the project manager discovers that not all of the requirements can be delivered with the available resources, but that some of the requirements will be
enough to add business value.
With the project on a fixed budget, what should the project manager do next?
A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A new product is designed for a certain market. This product needs to adhere to the health and safety regulations for that region. What should the project manager do to ensure that the product complies with the regulations?
A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not to release the requested staff. What should the project manager do first?
A predictive project team come across a scenario where they need to use some agile tools and methods. However, they did not feel this was appropriate since their organizational project management processes did not mention this.
What should the project manager do in this scenario?
A project manager works at an organization that intends to use an agile delivery approach, The product owner asks the project manager what the benefit of agile delivery is from a project evaluation perspective?
How should the project manager reply to the product owner?
A project learn member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented.
What should the project manager do?
A customer is meeting with an agile team at regular intervals and keeps changing priorities for the team members. What should the project manager do to remove this impediment?
A technical lead has complained to the project manager about a team member's performance. The team member has repeatedly missed tasks that have put sprint commitments at, What should the project manager do?
In a standup meeting a team member has been providing the same update for five consecutive days. The task which is on the critical path is now at risk tor delaying the schedule. What should the project manager do?
A company strictly uses an agile approach, and the backlogs are continuously updated. A new project lead is hired and feels uncomfortable sharing some of the product's vital information with the team and the product owner.
What does the project lead need to do to prevent a risky situation in the next iterations?
A project manager /s planning a project and identifies that legislation requirements for specific project tasks will be changing. This will occur half way through the project execution
phase and will affect a few key workers’ licenses, which will become noncompliant.
What should the project manager do?
A project manager and project team have brought a project back on track after mapping and removing impediments During the current sprint the team reported that an impediment that previously caused major delays has appeared again. The team tried implementing the same mitigation tasks that worked previously However, the tasks are not having the same result with the impediment
What should the project manager do?
A senior-level executive approached the project manager of a highly visible project that is currently in the execution phase. The executive indicated that they do not support the project
and will be actively trying to prevent its success by reailocating key team members to another critical project.
What should the project manager do?
An agile team recently started working on a project for a financial institution. The
project sponsor is concerned that an agile approach will not provide enough support for the
organization's compliance standards.
In order to mitigate this risk and avoid problems, what should the project manager do?
A project manager is managing an internal software development project that is on schedule to complete in 1 month. The project should begin seeing value once the system is online,
yet some stakeholders lack an understanding of how it will provide value to the organization.
What should the project manager do next?
A project manager sent the first communication about the project management plan to the team. The next day. two field engineers were asking about their roles and the project schedule.
What should the project manager have done*?
During the execution phase of a large project there is an extremely high number of change requests Because of this the project manager realizes that there is a greater risk for rejection of the deliverables
How should the project manager mitigate this risk without compromising the completion date?
In a geographically distributed project team, the project team members continue to email status reports and update schedules after their weekly meeting discussions. However, the team is having difficulty tracking the changes and progress made.
What should the project manager do?
A bank is considering building another branch in one of three neighboring cities. The project manager has been tasked with demonstrating the benefits of building a new branch, renting an existing building, or not expanding at all.
How should the project manager proceed?
project manager for a defense software application has a culturally and gender-diverse team with a short project time line Considering the project will be stressful what skill should the project manager use to monitor the team's performance?
A project manager is a part of the project management office (PMO) and Is tasked with finding a reputable vendor to provide on-site support for their project. The project sponsor stresses the urgency of the need and suggests using a vendor they know to provide the support.
What should the project manager do given the urgency?
A project manager is managing a project that is going to deliver a new risk platform. This platform will enable data-driven and new risk market models to ensure compliance with new regulations. The regulatory requirements for the models are released continuously and are not fully fixed yet. The project manager is reviewing the risk register and added a few new
Hems
Match the risks on the left lo the correct category on the right.
A company has transitioned and is now delivering projects using a hybrid approach
instead of a predictive approach. The distributed project team's knowledge of agile is varied.
The project manager feels this new methodology will impact the timely delivery of the project.
What should the project manager do?
A project manager wants to make sure that similar projects in the future use the project's performance data as a reference. However, the project manager is not sure how to accomplish this.
What should the project manager do?
A project manager is leading a project that involves on-site and remote team members One task that was assigned to a team member in another country appears to be behind schedule When the project manager inquires about this, the team member claims that the task was completed and that this was reported to the team lead via a telephone conversation
What should the project manager do?
A sales team working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A project team has finished participating in an iterative product increment planning session. After the planning session, the team returns with a list of features to deliver.
How should the project manager ensure the product increments deliver the anticipated requirements?
A construction services company has influence within the local community with the potential to derail a project site establishment. Their build was unsuccessful but they continue to communicate with the hope that their influence will persuade the project manager to reconsider their offer.
What is the appropriate course of action for the project manager to pursue?
A customer wants to launch a new product in the market and an agile team is set up to work on this project for 9 months After 1 month the customer feels that it would be better to release the product 2 months earlier than the planned date. The task is now assigned to the most talented resource in the organization to this project tor an early finish.
Which risk management strategy has been adopted in this scenario?
A project manager is working on a construction project. The company owner asks the project manager to provide cost estimates for the new decoration project within 4 hours.
How will the project manager be able to complete this task?
A project manager is working on a software product that will be installed across all levels of the client's organization. The client's executive sponsor insists that only stakeholders at the highest level of the company will be involved in the planning phase.
What should the project manager do?
During a standup meeting, a team member raises the issue that they have blockers and impediments preventing them from moving on to the next task. How should the project lead
handle this situation?
A protect is going through its iterative design stage One of the team members has been performing poorly. This is a critical project for the company and execution is about to start What should the project manager do?
A project manager scheduled a session to identify risks on the current project. Most of the stakeholders did not attend the meeting, although they previously confirmed their attendance.
How should the project manager proceed in order to complete the risk register?
In a functional organization, a product analyst is assigned to a short-duration application development effort The analyst expresses concerns about the task and asks the project manager to provide the support of a peer with expertise in this domain
What should the project manager do?
A project manager prepared the base budget model to deliver a highly
customizable software solution. The solution will be delivered in multiple countries with
significantly different cultures and will be staged over phases.
What should the project manager do next?
At the closing phase of the project the project manager sends the completion reports to the client as a formal written document, indicating that the contract has been completed The client refuses to approve the document since the defect rate is 0.1%. The project manager insists that it is an acceptable rate as the standard defect rate of the industry is 0.15%.
What should have been done to avoid this situation?
A product owner has provided the team with a prioritized backlog for the initial
launch of a new product. After analysis, the team concludes that some work is missing to
support the initial launch and provides this information to the product owner. The product
owner acknowledges the missing work and adds it to the bottom of the backlog. The team is
not happy with the prioritization that the missing work received.
What should the project manager do in this situation?
A project is nearing completion The contingency time has been consumed To ensure that the final deliverables are achieved fhin budget, the project manager has asked the team to follow a rigorous process This Is causing some resistance among the team members.
What should the project manager do to address the growing resistance?
A junior project manager with experience in predictive projects has joined a company that uses hybrid approaches for project delivery. A senior project manager with experience in hybrid approaches is assigned to be a coach. Match the activity descriptions on the left to the correct tools on the right.
Two team members were recently released from a project because the customer reduced the budget. However, the agile team is still receiving the same, if not more, work requirements as before.
How should the agile project leader resolve this situation?
A project manager has two projects that are being executed at the same time. The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal. In addition, the schedule does not have activities that can be overlapped.
What should the project manager do?
During the third iteration of a project, the main sponsor retired from the company, and a new sponsor was appointed. The new sponsor is not familiar with the agile approach for project delivery, which leads them to request more control over the project team.
What should the project manager do?
The operations director complains to the CEO about the outcome of a project's first sprint The operations department will not be able to support a new product due to poor performance indicators The project team facilitator asks for feedback from the project team and is informed that performance information is available in the application server log
How should this complaint be addressed?
A highly skilled team resource received a job offer and is leaving the project soon What should the project manager do to maintain project performance while a new team member is being onboarded?
A team is working on a project using a hybrid approach, and they are facing a lot of obstacles and blockers from some stakeholders. What should the project manager do to improve project performance?
A project manager is using a hybrid approach for project delivery. The
development team was sized, but is not yet fully resourced. The project manager is working
on defining the project schedule.
What should the project manager do to address the issue of developer availability?
A new team member inquires about how much they need to learn about the organizational process assets (OPAs) residing on the company intranet. Another team member states they only need to know the basics. However, the project manager believes the team member should know everything regarding the OPAs.
What should the project manager do?
For an ongoing project, match the key performance indicators (KPIs) on the left to the correct categories on the right.
A new team member on a self-organizing team is finding it difficult to deliver due to the new technology being used in the project. What should the project manager do in this situation?
A project manager Is transitioning from a predictive We cycle project to a new agile project How should the project manager manage and control the scope for the new project?
An agile team has completed an iteration and delivered the agreed features to the customer. In a surprise to the team, the features are not accepted by the customer. The project team conducts a root cause analysis.
What should the project manager do to avoid this situation in the future?
A project manager has noticed that the performance of a new team member has increased dramatically over the past few months The project manager has been measuring this team member's performance through the cost performance index (CPl) and schedule performance index (SPl) of work packages. The project manager has also assigned new. unrelated work packages to this team member The project manager wants to formally record the team member's success in the project documentation
What should the project manager do?
Due to organizational changes: several key stakeholders are replaced by new ones in the middle of a project. As a result, numerous new requirements are raised What should the project manager do to ensure success of the project?
A project is successfully delivering its product outcomes, and the customer satisfaction rating is high. However, during an internal audit, it is discovered that certain essential process documents and approvals are missing, and the project is evaluated as being noncompliant.
What should the project manager do next?
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
An organization uses a predictive approach but is open to using some agile practices. The project manager was asked to recommend an agile practice to provide business value throughout the project.
What should the project manager recommend?
An agile project is running its second of six iterations. One new team member who does not have agile experience has just joined the team. In the daily meetings, the project manager observes that the team is having problems meeting their goals.
What should the project manager do?
A contractor has been making small changes to the engineering specifications without submitting change requests. The contractor and the technical team did not discuss the changes with the project manager, and the modifications do not affect the budget and quality of the deliverable.
What should the project manager do?
During the initiation stage of a multimedia exhibition-design project the project manager is developing the project management plan What should the project manager do to complete this task?
During a project review meeting, the project sponsor is worried that the protect may not be delivering results as planned Based on that the project manager is evaluating the project status. What information should the project manager use as an indicator that the project is actually delivering value?
A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner's expectations.
What should the project manager have done to prevent this situation from happening?
A project manager is assigned to a new project. Many of the project deliverables need to be outsourced.
What should the project manager use to document the project deliverables?
A global company hired a project manager for a new implementation at all of its sites After reviewing the business case and project charter, the project manager notes that the project team has different locations and regions to consider.
What should the project manager do to address this situation?
A key agile project team member takes a leave of absence in the middle of an iteration and will not return to work for a while What should the project manager do next regarding the feature on which the team member was working?
A company is transitioning from a predictive to agile delivery of projects. Based on
the requirements, the project team estimates the budget and decides to use a fixed-price
contract with its vendor. However, during the execution of the project, the requirements
evolve and priorities start to change constantly, which puts the project and the estimate at completion (EAC) off by 40%.
What should the project manager do next?
A newly hired team member just joined the project team and reports directly to the
project manager. In the first week, this new member tells the project manager that there is a
task priority conflict with hard, dependent tasks on the critical path.
What should the project manager do to handle the conflict?
During a project review meeting, several project team members expressed that they did not have an understanding of the benefits of certain features for the project What should the project manager do next?
A key team member shared confidential information about another team member with management, a practice that is against ethical standards. During a team meeting, some of the team members requested that the key team member be removed from the team.
What should the project manager do next?
A new team member is hired and the training is taking longer than expected. This impacts the overall project performance.
What immediate action should the project manager take to improve the situation?
Team morale is at an all-time low after an incident involving one of the team members. Which two actions should the project manager take to resolve the situation? (Choose two)
A project manager is leading a product development project that requires high involvement from several stakeholders. What should the project manager do to ensure this involvement?
A labor union contract negotiation is delaying the completion of a project to build
a new manufacturing plant. Because the labor contract was due for renewal this year, the
project manager documented the negotiation process as a risk to the project. The project
was about to start the first phase of equipment installation at the plant when the negotiation began.
How should the project manager address the situation?
A project manager for a large project's agile team is developing new workflows to meet changing business needs. As the second sprint is running, the product owner and agile team begin to receive more details that impact the scope change of running items. The agile team
requests a change in the sprint goals and sprint backlog items.
What should the project manager do?
A Scrum team working in an aircraft manufacturing company has completed Its first iteration for a critical project. It is very Important for the project sponsor to complete the project on time and under budget A burndown chart indicates that the project is behind schedule
Which two actions should the project manager take to manage Impediments and improve the team's velocity? (Choose two)
An agile project team is building a new product. The stakeholders require ongoing
illustration of project business value.
How should the project manager proceed?
After a project team has been working on a project for several months the project is cancelled. The project sponsor is putting pressure on the project manager to perform closeout duties as fast as possible so that the project team can move on to other work The project sponsor has instructed the team not to waste time archiving the project artifacts for the cancelled project
How should the project manager handle this situation?
A project manager and a stakeholder have different opinions on the budget estimates for a project that is being initiated based on a new consumer privacy law. What would be a reason for this difference in opinion?
A project manager has been asked to participate in the procurement process for a
software application that allows customers to buy online e-learning courses. The project
manager will take over the project once the supplier has been sourced.
What should the project manager do before the project starts?
A new facility project is being developed using a hybrid approach. After the third iteration, the project manager sees a decline in the team's productivity.
What should the project manager do next?
A subcontracting company is presenting its feature release A key stakeholder is asking to add a new feature to the product How should the project manager deal with the new requirement?
At the end of a project, the project manager is asked to submit project documentation for an internal audit in response to regulatory requirements. What should the project manager have done at the beginning of the project to ensure that project documentation would
fulfill these requirements?
A project manager finds that team members In an agile project are involved in several different projects due to budget constraints. What should the project manager do?
A company Is helping their client launch an Innovative product. During the sprint review, the product owner identifies that the product does not include key features that were previously prioritized as part of the product backlog.
What should the project manager do next?
During a meeting to define project scope a stakeholder tells the project manager that the main requested feature in the contract is not applicable, and this is documented m the lessons learned. What should the project manager do?
A project manager is managing a hybrid project A stakeholder has directly contacted a team member and has requested a change Due to the request, the team member was distracted from their work, which caused a loss in productivity.
What should the team member do?
A company has hired a vendor to deliver a scope of work and assigned a project
manager to oversee the project. The vendor advised that they completed the scope
successfully and is asking for approval.
What should the project manager do in response to this request?
In a construction project for a new building, the project manager decides to apply agile principles for the building foundation phase While evaluating the project schedule with the team, the project manager believes that the estimates are inaccurate. How should the project manager address this issue?
During the execution phase, the project manager discovered that the deliverables
are not meeting the quality specifications requested by the main stakeholder. This has
caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost
performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being
rejected during the next iteration?
A new project manager has been assigned to a project that is in danger of failing The stakeholders do not know the project status nor do they know what benefits will be delivered by the project.
How can the project manager convey these benefits to the stakeholders?
Two key team members suggest different options to prevent time overruns and delays. There is a conflict between these two team members because of their divergent views.
What should the project manager do next?
A new agile project manager is trying to determine how the team is performing against the schedule for a release. Which tool will provide a deeper look into the team's progress?
An agile project has just started, and the backlog is being prioritized. The
customer wants to prioritize business value over identified risks.
How should the customer’s request be managed?
A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?
An important email from a project sponsor states that a backlog item should be immediately prioritized. What should the project manager
do with many tasks still open on the Kanban board?
During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope What should the project manager do to improve the stakeholder's engagement?
A project is delayed due to an undelivered component, which was caused by a conflict between the procurement lead and the contracts manager. The project manager
schedules a meeting with the two stakeholders to resolve the issue.
What role does the project manager play in this situation?
Due to a recent budget reduction, two team members were released from an agile
team. The customer is still expecting early results for the project.
Which two actions should the project manager take to align customer expectations? (Choose
two)
A project manager has just been assigned to a project to build new software for a client. All the requirements have been gathered.
What should the project manager tell the team members to focus on?
In a multinational project, stakeholders are in different time zones. The project
manager has regular project update meetings with the stakeholders. However, a group of stakeholders who has never attended project update meetings is complaining to the
project sponsor that they know very little about the project.
What should the project manager do?
A company is planning a digitization project. Which action should the project
manager take first when defining the project scope?
A supplier was supposed to mobilize a government-issued, licensed piece of
equipment two days ago, but did not. The procurement manager was informed that the
supplier failed to check the validity of the license, which expired last week. The supplier had
already submitted an application to the authorities, but it generally takes one to three weeks to process the application, which will affect the critical path.
Which action should the project manager take?
A project manager notices that the team lacks a subject matter expert (SME) in a specific area. This expertise will be required for many future projects.
What should the project manager do?
A project manager is hired by a global company. The project manager is an agile specialist and is tasked with supporting the project team to reduce rework and dissatisfaction.
How should the project manager address these objectives?
A project manager is managing a project which is approaching the end of the execution phase. A high-level stakeholder informs the project manager that a very important requirement was not included in the scope of the project, and that without that requirement the project will deliver no value.
What is the first thing the project manager should do"?
A major project is unable to access the US$12 million funding allocated for the project. This prevents the start of the procurement process and is already leading to costly delays.
What should the project manager do?
The team architect resigned from the company. The new architect points out a
design flaw during a planning meeting that may potentially impact the final quality.
What should the project manager do first?
In a global project, the project manager has to plan and manage communication between the team members and stakeholders in order to ensure the project will remain on track and achieve its goals.
What should the project manager do?
A project sponsor receives project information and updates in a timely manner, but
the sponsor is concerned because key information is missing in the reports. What should the
project manager do?
In the middle of an iteration a team member suggests a new method of doing things The method provides no value to the end customer, however it may help the team to work more efficiently The change may require several days of work to implement
How should the project manager respond to the suggestion?
When reviewing the project team's performance the project manager realizes that the team velocity is not fast enough to meet the next review gate goal What should the project manager do?
In the middle of a project, a business unit manager who regularly interacts with the project manager's team is promoted to a higher management position. The replacement manager is from the same unit and is somewhat familiar with the project.
After getting more information about the new manager, what is the project manager's next step?
Experienced team members assigned to a critical project are also supporting several other projects and this is delaying the critical project. If this critical project is not
delivered, the company could receive a fine from the government. What should the project manager do?
A project manager is assigned to a new project. The project management office
(PMO) and the project manager agree that this is the right opportunity to include daily
standup meetings. The project team has never used such tools, and a few members are
challenging the decision.
What should the project manager do in this situation?
Since the beginning of a project, the product owner keeps asking during ceremonies about the budget spent for each product iteration The product owner seems much more interested in the cost rather than the product itself.
What should the project manager have done earlier to change the product owner's behavior''
A contractor delivering construction services to a company is using agile principles
to manage the project tasks. Engineers are producing frequent design changes due to new legislation. There is a risk the contractor may lose money due to resources waiting on design
changes or performing rework.
What should the project manager do to minimize the cost?
A project manager receives a call from the customer's account manager requesting support for a critical operational issue. Although the issue is unrelated to the project, the customer believes that one of the project team members has the technical expertise to recommend a solution.
What should the project manager do first?
A project manager is attending a progress meeting with a client The client requests a design change which might potentially add value to the project What action should the project manager take?
The project manager realizes that the product owner has a lot of potential but is lacking communication skills. How should the project manager help the product owner to develop these skills while executing the project?
Two learn members are consistently having misunderstandings and find it difficult to work together. How should the project manager handle this situation?
After difficult negotiations, a customer committed to pay the cost for changes to the
project scope. The team seems unhappy as the project completion time will take longer than
previously scheduled.
How should the project manager support the outcome of the new agreement?
A project with multiple teams recently transitioned from a predictive approach to agile
as requested by the product owner. Midway through implementation, a team member noticed
there was no technical capability to support the current business requirement; therefore, the
project will need to be reworked and the issue needs to be communicated to all stakeholders.
What should the agile project lead have done to avoid this situation?
On a recently completed prefect a project manager noticed that some of the subcontractors approached the client directly with questions. These subcontractors had a previous direct reporting relationship with the client. The project manager is now in the initial stage of a new project with the same subcontractors and client.
How should the project manager set up communications?
A newly appointed product owner is working with a project team that is using agile
for the first time. The product owner is constantly disrupting various team members throughout
the day to discuss progress. This has resulted in the team feeling micromanaged and
frustrated because of the constant disruptions.
How should the project manager proceed?
A project team Is working on a relative-weighting approach to assess product features. The product features will be prioritized to highlight the benefits and bring value to the customer.
What should the project manager ask the team to do?
A project manager works at an organization that is transitioning to agile The development team has recommended using a burndown chart to provide visibility on project progress to all stakeholders.
What should the project manager do to ensure effective communication throughout the project?
A project manager notices that the response action for an identified issue is insufficient for solving the problem What should the project manager do next?
A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.
What should the project manager do to address this issue?
During a network upgrade for a company, the client informs the project manager that a government representative notified the client about a separate project that will affect the network upgrade. Any change in the upgrade will impact the project's cost and schedule.
What should the project manager do first?
An engineer working on a project team has tasks that require an additional skill that the engineer does not have a designer on the team is experienced with this skill from previous jobs and is willing to teach this skill even though it is not part of the current work
What should the project manager do?
A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided
details to the customer 2 weeks ago and set up a weekly conference call to effectively
communicate with them, but the customer has not been participating in the calls.
How should the project manager handle this situation?
An international client contacted a software development company to build out a
software product, and an agile project manager was assigned. At one of the review meetings,
the client complains that a feature mentioned at the initial debriefing was not implemented.
What should the project manager do?
A project to implement a new online landing platform has started After the first sprint, the project sponsor requested a change. What should the project manager do next?
A key resource is newly assigned to a project. The project manager and the resource
did not get along well in a previous project. This resource is needed to ensure the completion
of a major component for the project.
What should the project manager do?
A leader from project B consistently reaches out to a team member in project A for
assistance. What should project A's project manager do?
A project manager is working on a project that has strict deadlines and budget restrictions. The project manager realizes that in order to win the bid the company submitted a significantly tower bid than their local competitors leaving a thin profit margin. The client is constantly submitting change requests and. unfortunately, these change requests are stretching both the schedule and the budget
What should the project manager do?
One team member Is complaining about an agreement made during the last meeting. That team member was present at the meeting ana participated in the decisions registered in the meeting minutes.
What should the project manager do next?
Eight people have been working on a project for an extended period of time. The
scope has changed significantly and the product owner has been replaced multiple times. The
team members are feeling disassociated from the project.
What should the project manager do to ensure team alignment with the goals?
Ai the start of a project, the sponsor declares that demonstrating benefits from the product will be extremely important. The project sponsor calls a meeting with the project manager and the project leadership team to discuss the best approach because the project has a high degree of uncertainty and many changes are expected.
What should the project manager propose?
During a product demo with key stakeholders, the team identifies that one of the functionalities failed to perform as expected What should the project manager have the project team do first to address the issue?
An information technology (IT) team is responsible for the validation and release of a product developed by the agile development team Due to other priorities for the IT team the releases are delayed
What action should the project manager take?
A project manager primarily works on implementation projects Depending on the deliverable, the project manager is able to estimate the time line based on previous projects. The project manager now receives a project that is different from the previous implementation projects.
What should the project manager do next?
An agile project manager has just been given a sizeable software development project to implement. Early in the initiation stage, the project sponsor requests an indication of time lines for delivery of the initial release.
What tools should the agile project manager use to do these estimates?
A team is the first team m the company to use agile methods for a traditional project. The team's manager is concerned that the risks are not being managed. What should the team do to assess and manage risks regularly?
A few key stakeholders are concerned about how the prefect team is planning to develop some features tor a new product. They know that the requirements associated with these features are unstable but are also highly strategic for adding value to the product and the customer.
What should the project manager do?
A key project stakeholder does not attend any of the project meetings and is
providing false information that the project team is not delivering on time. What should the
project manager do to address this situation?
In the planning phase, a project manager receives identified risks from the sponsors
and subject matter experts (SMEs) and wants to develop a risk response strategy for them.
What should the project manager do first?
An agile team was hired to work on a public service project. The team received a
list of vague ideas about the business and now needs to understand, develop, and prioritize a
list of functionalities.
Who will be responsible for this task?
During a project gate review meeting, it is identified that one of the project
deliverables will require corrective actions to meet the project quality requirements. What
should the project manager do first?
A project manager is working on a critical path activity and notices a delay in product delivery due to an anticipated event What should the project manager do first?
In an iteration-based marketing project, a product is scheduled to be launched at the sixth iteration In the third iteration demo the marketing team expressed that they need five iterations to launch the product and they have not started yet
What should the project team have done to avoid this issue?
After 1 year Into the life cycle of an ongoing residential project, an announcement was received from the municipality regarding a new regulation that will greatly impact the project's schedule and budget. What should the project manager do next?
A project manager is managing a hybrid project. There is software in place to access the repository of project artifacts However a few stakeholders are reporting that they are unable to find the latest project schedule
What should the project manager do?
Toward the end of a protect the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?
During project execution of a new IT solution, the testing of one feature was unsuccessful. The go-live milestone is now impacted due to this delay. Extensive analyses were performed, and there is no way to resolve the defects before the go-live date.
What should the project manager do next?
A project manager is assigned midway through a project. The team members are in
different locations across the country and they are unable to meet in-person often. During a status review meeting, one of the stakeholders highlighted that they were unaware of the status for the project deliverables.
What should the project manager do first?
A project manager is using a hybrid approach for a project. The project team created and reviewed the risk tog with the stakeholders at the beginning of the project However midway through the project, the project team and stakeholders became misaligned with the risks and mitigation strategies
When should the risks be reviewed to ensure alignment between the project team and the stakeholders'?
An organization is adopting an agile mindset. On the first agile project, the project
manager faced an issue because the team was unable to make decisions on time.
What should the project manager do to address the problem?
A project has been running successfully for 2 months. At a regular project meeting,
the team raises several potential obstacles to future progress. The obstacles include vendor
delivery performance, technical performance of a subsystem, and conflict with another division of the organization.
What should the project manager do next?
A team lead has been highly engaged and involved in a project and is operating without a chain of command or authority levels What is the team lead dang1?
A project manager is in the process of creating a strengths-based team and is
organizing a series of workshops to identify and document the strengths of each project team
member. During this session, there are multiple team members who are not actively
participating. These meetings are becoming futile due to a lack of participation.
What should the project manager do?
A complex, high-value agile project includes sprint demonstrations with the customer
every four weeks. Executive management is concerned about the project's progress and
wants more frequent updates on the project status.
What should the project manager do?
A new manufacturing line project is planned to be delivered in iterations tor the equipment installation phase. During one of the iterations the vendor communicates to the project manager that they will not be able to deliver some of the equipment at the agreed dates.
What should the project manager do next?
In an agile product development environment, work is distributed to Cities A, B, and
C, which are geographically dispersed. The small teams work and collaborate to deliver the
sprints.
• City A's team focuses on the features of data capture.
• City B's team focuses on the user experience and development pieces.
• City C's team coordinates testing.
What should the project manager do to ensure a successful rollout of sprints?
A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.
Which action should the project manager take?
The main project stakeholder was fired and replaced by another stakeholder. The
new stakeholder reviewed the project scope and requested numerous changes, arguing that
the stakeholder's team is unhappy with the results to date.
What should the project manager do?
A system migration project is in its closing stage. The project manager is being pressured to close the project The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification
What should the project manager do?
A company has decided to investigate the feasibility of a new product. The project manager is in charge of validating the customer requirements. What should the project manager do to gam customer feedback?
A project manager is leading a major water pipeline project and realizes midway into
the project that the project completion date is not achievable. Local farmers who rely on the
water for irrigation may be affected due to the delay. The project manager is afraid of their
displeasure and reaction, which will affect the project.
How should the project manager plan the communication to the stakeholders?
During the execution of a construction project, the project sponsor asks to make
changes to the floor plan by adding a minimal storage room. The sponsor insists on making
this last-minute change, but they would like to avoid delays to the project.
Which document should the project manager refer to first?
A project team is executing a project to replace an existing system with a new one.
A new project manager has been hired and observes that the team consist of professionals
who have worked with the older system, and others who have little previous experience.
What should the project manager do to ensure project success?
A project team has transitioned to full-time remote working. The project manager
started noticing that some team members have not been completing their assigned tasks by
the planned dates despite reminders during weekly team meetings. This has the potential for
delaying the project delivery.
How should the project manager resolve this situation?
A project manager is defining the sprint goals with the team, A team member who is responsible for acceptance testing starts criticizing the goals and cannot come to an agreement with the other team members.
How should the project manager handle this situation?
During a team meeting the project manager asks the team to complete a personality assessment to help everyone understand themselves and one another better. The project manager analyzes the results and realizes that more than one-half of team members are introverts
What should the project manager do?
A project team member reads in a financial newspaper that the main project supplier is facing some financial difficulties and communicates this to the project manager. What should the project manager do?
A protect manager has just finished planning for a project when the client adds a new project team member The project manager Knows that the new team member only works remotely and is not in the main office. In addition, the new team member engages with decisions quickly in a face-to-face environment, but is slow to respond otherwise.
How should the project manager reflect this in their planning?
An agile project is 25% complete when the product owner changes The new product owner does not show interest in the project s success, and one of the sprints 901 delayed as the deliverable was not approved on time
What should the project manager have done to avoid this delay?
In a hybrid project a stakeholder requests some feature modifications directly to one of the team members. When investigating further the project manager finds this to be a common practice m the business, which is different from what is stated in the project management plan
What should the project manager do?
A project manager has recently joined a small company. The company's chief
operating officer (COO) asked the team to skip some steps in the process in order to work
more quickly. The project manager wants to ensure that these steps are not skipped in the
future.
What should the project manager do?
A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project How should the project manager adjust their responsibilities accordingly?
A project manager is using a hybrid approach to comply with a regulatory requirement. The planning and closing phases will use a predictive approach, and the execution phase will use an iterative approach. During the second sprint review, the project sponsor requested a change in priority tor some of the product backlog items
What should the project manager do as a servant leader?
During the setup of an agile project, the product owner expressed clear interest in having features released during product development over having the product completed in one year. What should the project manager do?
A company is moving to a hybrid approach and conducted capacity activities for all of the project managers. During these capacity-building activities, the focus was on agile approaches and team facilitation skills. When starting the implementation phase, the project managers faced issues motivating the newly hired agile staff.
Why are the project managers having issues motivating the agile staff?
A government agency is developing a new connectivity policy. The assigned project
manager is a famous economist with international recognition. The team is eager to work with
the project manager, but feels intimidated. The project manager realizes that a junior
economist, whose tasks are behind schedule, is especially intimidated by the situation.
What should the project manager do first?
During project execution a project team member resigned and a new junior member joined the team To smooth the transition the project manager assigned a senior project team member to transfer knowledge and support the junior team member The project manager subsequently received feedback from the senior team member saying that the junior member submitted a poor-quality deliverable and should be removed from the team However the project manager checked that deliverable and found it met quality requirements
Which technique should the project manager use to resolve this issue?
The change control board (CCB) has approved a change request to add a new
component within a product. The operations manager discovers the change after its approval
and complains that the implementation of the change will cause significant disruption to the
production line.
What should the project manager do first?
A project manager and project team developing a new product are discussing which work methods and tools to use to build the deliverable. What should the result of this discussion be?
An agile leader is working on a complex project that is entering the final phase where solutions from different vendors are being integrated. This is the most critical delivery stage for the project
How should the agile leader ensure successful delivery?
A protect manager is managing a project that will handle sensitive data for millions of users The sponsor mentioned that, lo their knowledge, the project does not seem to have any compliance requirements in their country.
What should the project manager do in this situation?
A project manager is assigned to an important company project. While reviewing the lessons learned from a similar, previous project, the project manager finds that the biggest challenges were related to learn motivation.
What should the project manager do to avoid these challenges?
A project manager is assigned to lead a design for a new version of an existing
product with the technology and operations teams. The project manager organizes a joint
requirements session to determine the most practical ideas. The project manager was advised
that the session may become chaotic.
What should the project manager do to ensure the session is interactive, productive, and
efficient?
A project manager finds that there are knowledge gaps in the project team relating to the core competencies required to deliver the desired results. What should the project manager do to achieve the desired results?
A project manager is leading an automation project. The project team is colocated
and includes people from both the technical and business units. The project manager
discovers that personal differences and work styles are affecting the project negatively.
How should the project manager address this?
A project manager is leading a hybrid project. The self-organizing teams are
continually late in delivering their demos, resulting in low morale. The steering committee is
familiar with the reporting and planning associated with a predictive approach and is
concerned about the project because it is unclear if the expected value will be delivered.
What should the project manager do?
An organization's management system is being upgraded by an agile team. Although the project was scoped thoroughly, the functional requirements were handed over to the project team and there is no subject matter expert (SME) available to work on the project continuously. The project manager is concerned that the team's progress will be hindered by their lack of knowledge.
Which two project events will assist the project manager to ascertain if this is the case? (Choose two)
A project is in the execution phase During a few planning sessions the team brought up dependencies and risks based on their knowledge of other project. The project manager also received questions from the company in terms of how and when the team planned to perform acceptance testing and training activities
What should the project manager do next?
A project manager has been assigned with initiating a large project to deliver
complex equipment. Part of the project will be the result of a long research process, but once
this is completed, the other part of the project must be incrementally delivered to the
customer.
Which approach should the project manager choose for this project?
A project manager assigned to an engineering construction project is receiving questions from the site engineers. Several questions are related to carrying out activities to meet timelines that compromise the work crew's safety. When reviewing these questions, the project manager realizes that the engineers do not (eel empowered to make decisions.
How should the project manager address this?
During the project quality control process, the project manager realizes that the quality management plan does not include how the final user will perceive the benefits of the new product compared with the actual product. What should the project manager do first?
A project sponsor has requested a trend analysis of all risks that the project has
monitored over the past 12 months. What should the agile project manager do?
A project manager is assigned to deliver an innovative solution that is part of a
brand new offering. The project manager reviews the request for proposal (RFP) and realizes that key terms are restricted to technical resource assignments. There is also a gap in addressing compliance.
How should the project manager bridge the gap and ensure the project delivers the expected
business value?
A project team that is very experienced in enterprise resource planning (ERP)
systems implementation is currently planning the delivery of a new ERP project. There is a
requirement to reuse the client's security subsystem developed by a third party. The client
states that integration with the security subsystem must be done by the client's team. The
project manager does not want to have such an external dependency.
What should the project manager do first?
During the project planning phase, a project manager called a meeting to discuss the
product backlog with multiple stakeholders who represent the end users in various capacities.
Only one executive manager attended the meeting.
What should the project manager do?