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ITIL-4-DITS Sample Questions Answers

Questions 4

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Options:

A.

Low risk capacity, high risk appetite

B.

High risk capacity, high risk appetite

C.

Low risk capacity, low risk appetite

D.

High risk capacity, low risk appetite

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Questions 5

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

Options:

A.

The technology and resource costs of migrating to the cloud services

B.

The ongoing cost of maintaining and supporting the cloud services

C.

The estimated increase in revenue generated from sales of the new services

D.

The value that would be generated if the organization made a different investment

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Questions 6

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

Options:

A.

Customer 360

B.

Digital transformation

C.

Employee 360

D.

PESTLE analysis

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Questions 7

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.

What is the BEST way to improve operational excellence with these technological capabilities?

Options:

A.

Technology replacement modernization

B.

Omnichannel delivery and support

C.

Employee 360

D.

Customer 360

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Questions 8

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Options:

A.

Vision and strategy should be defined by the executive leader and communicated to me divisions

B.

Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

C.

Vision and strategy should be defined in collaboration with the leaders of the organization and division

D.

Vision and strategy should be defined in collaboration with the enterprise architects and consultants

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Questions 9

Which describes an aspect of IT strategy?

Options:

A.

An understanding of how the IT department enables the business to achieve its strategic goals

B.

A strategy to re-launch existing products and services using digital technology

C.

A business strategy that relies on digital technology to achieve its goals and purpose

D.

A strategic plan to automate internal activities or replace outdated technology

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Questions 10

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

Options:

A.

Deliver compulsory strategic awareness sessions regularly

B.

Ensure there is one common communication channel for the strategy

C.

Utilize metrics to ensure stall comply with the strategy

D.

Tallor strategic communications to the stakeholders preferences

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Questions 11

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

Options:

A.

Dis risk

B.

Engagement risk

C.

Cyber security risk

D.

innovation risk

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Questions 12

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?

Options:

A.

Increase the amount of equipment, people, and other resources to deliver the services to the new market

B.

Create new business and operating models to address the specific requirements of the new market

C.

Replace the existing services or products with new or updated services or products for the new market

D.

Copy the current operating model and adapt it to meet the additional regulations for the new market

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Questions 13

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Options:

A.

Digital strategy

B.

Digital technology

C.

Digital transformation

D.

Digital business

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Questions 14

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

Options:

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

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Questions 15

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

Options:

A.

Lean

B.

Agile

C.

Resilient

D.

Continuous

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Questions 16

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.

Which term BEST describes this process?

Options:

A.

Ecosystem disruption

B.

Industry disruption

C.

Market relevance

D.

External focus

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Questions 17

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

Options:

A.

How can we reduce costs?

B.

How can we improve operational efficiencies?

C.

How do we get to where we want to be?

D.

What markets do we serve?

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Questions 18

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Options:

A.

Simple automation

B.

Complex automation

C.

Intelligent automation

D.

Technology replacement modernization

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Exam Code: ITIL-4-DITS
Exam Name: ITIL 4 Leader: Digital & IT Strategy Exam
Last Update: Sep 19, 2025
Questions: 60
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