SIAMF Sample Questions Answers

clear goals and objectives

knowledge, data and information

roles and responsibilities

world class toolset

design processes

implement processes

manage processes

business relationship management, change and release management, and incident management

monitoring and measuring, incident management, and availability management

portfolio management, business relationship management, and problem management

problem management, change and release management, and monitoring and measuring

approve the full business case

introduce service providers

operate governance structures

understand the marketplace

Discovery and Strategy

Implement

Plan and Build

Run and Improve

appoint the service integrator and provider

establish a governance framework

manage day to day service delivery

manage processes, teams, and tools

Discovery and Strategy

Implement

Plan and Build

Run and Improve

a corporate governance requirement, for instance a new act

prevention of duplication of resources and activities across multiple service providers

the reduction of Shadow IT

the pace with which changes are made to meet business requirements

contract management

financial management

service level management

supplier management