100-140 Sample Questions Answers

A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed underOther devices, as shown in the image.

Evaluate the image and answer the questions by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

A user has low storage on an iPhone.

You need to tell the user how to increase available storage.

For each action, select Yes if it helps the user increase available storage, or No if it does not.

Note: You will receive partial credit for each correct selection.

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.

Which action should the representative take?

Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below. Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.

Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.

Note: You will receive partial credit for each correct answer.

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?