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  5. Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

CIS-SAM Sample Questions Answers

Questions 4

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

Options:

A.

itil

B.

sam_developer

C.

contract_manager

D.

model_manager

E.

entitlement_manager

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Questions 5

How are the Software Asset Management Professional Plugins activated?

Options:

A.

They are requested from and activated by an admin user

B.

They are activated by the sam_developer user

C.

They are activated by the sam_admin user

D.

They are requested from and activated by ServiceNow support

E.

They are activated by default in the base ServiceNow system

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Questions 6

Match the type of result levels with the corresponding definition.

Options:

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Questions 7

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Options:

A.

True

B.

False

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Questions 8

Which stage of the software asset lifecycle includes all of the following steps?

Discovering software in the environment

Normalizing installed software to standards

Reconciling entitlements to discovered software

Remediating detected variances

Options:

A.

Sunset

B.

Manage

C.

Support

D.

Source

E.

Plan

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Questions 9

When receiving an order, which data point is mandatory?

Options:

A.

Assigned To

B.

Cost

C.

Asset Tag

D.

Serial Number

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Questions 10

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

Options:

A.

True

B.

False

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Questions 11

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Options:

A.

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

B.

On-premise instances do not receive automatic Software Library updates.

C.

Normalization content is eligible for the export feature.

D.

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E.

You must opt-in to the SAM Content Service through the Content Service setup page.

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Questions 12

Match the best practice method for the amount of data:

Options:

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Questions 13

Blacklisted candidates are.

Options:

A.

Software installations that are not normalized

B.

Unlicensed and unallocated installations

C.

Software installations not allowed in the network environment

D.

Software installations with low usage

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Questions 14

Which of the following are available publisher packs? (Choose three.)

Options:

A.

NetSuite

B.

Citrix

C.

Oracle

D.

IBM

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Questions 15

What are three ways to get software asset data into ServiceNow?

Options:

A.

Clone, Background Script, Discovery

B.

Import Data, Plugin, Clone

C.

Discovery, Import Data, Manual

D.

Plugin, Background Script, Manual

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Questions 16

Define the three catalogs that support the request and procurement process.

Options:

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Questions 17

When are discovery models created?

Options:

A.

They are manually created

B.

They are automatically created during discovery

C.

When SAM Plugin is enabled

D.

They are automatically created during reconciliation

E.

They are automatically created during normalization.

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Questions 18

What are the four tiers of software reconciliation results? (Choose four.)

Options:

A.

Software License Metric

B.

Software Product

C.

Software Allocation

D.

Software Entitlement

E.

Software Publisher

F.

Software Model

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Questions 19

What table is populated with the content library data that is pulled from the content service?

Options:

A.

samp_sw_package

B.

cmdb_sw_product_model

C.

sam_content_library

D.

cmdb_ci_spkg

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Questions 20

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Options:

A.

Accept – updates the discovery model with suggested values

B.

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

C.

Save – allows you to save the suggestion to review again later

D.

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

E.

Create – creates a discovery model with suggested values

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Questions 21

A software model can have up to how many catalog items?

Options:

A.

1

B.

2

C.

6

D.

10

E.

Unlimited

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Questions 22

Which license metric would be used for software that is only allowed to be installed on one computer per license right?

Options:

A.

Per Processor

B.

Per Named Device

C.

Per Named User

D.

Per Core

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Questions 23

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Options:

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

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Questions 24

Which of the following describes Practical Management within the capability blueprint?

Options:

A.

Improve management controls and drive immediate benefits.

B.

Know what you have so you can manage it.

C.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

D.

Achieve best in-class.

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Questions 25

The process of determining compliance by comparing software rights owned with normalized software installations discovered is.

Options:

A.

Discovery

B.

Allocation

C.

Normalization

D.

Reconciliation

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Questions 26

Which catalog provides a collection of models in the environment?

Options:

A.

Service Catalog

B.

Item Catalog

C.

Product Catalog

D.

Vendor Catalog

E.

Model Catalog

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Questions 27

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

Options:

A.

It can be deleted or deactivated

B.

Yes, it can once accepted

C.

It cannot unless the lifecycle stage is EOL

D.

No, it cannot

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Questions 28

Additional Software Model Lifecycles phases can be added as.

Options:

A.

Options

B.

Items

C.

Choices

D.

Selections

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Questions 29

The definition forin the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

Options:

A.

Reconciliation cost

B.

True-up cost

C.

True-down cost

D.

Over-licensed cost

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Questions 30

What role must be granted in order to create new reports that could be viewed by other people?

Options:

A.

Report Creator [Report_Creator]

B.

Report Publisher [report_publisher]

C.

ITIL [itil]

D.

Global Report User [report_global]

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Questions 31

What type of publisher lifecycle information does the Software Lifecycle report prioritize?

Options:

A.

Information provided in the demo data

B.

Information entered by the user

C.

Information entered by the publisher

D.

Information provided by the software library

E.

Information provided by the publisher pack

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Questions 32

By default, which ServiceNow role can only view reconciliation results?

Options:

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

E.

sam_manager

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Questions 33

Performance Analytics allows users to do which of the following? (Choose three.)

Options:

A.

Assess publisher compliance over a period of time

B.

View trends of software license allocations

C.

Configure software reclamation

D.

Remediate non-compliance

E.

Track usage of a particular software

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Questions 34

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

Options:

A.

Transition

B.

Close

C.

Create

D.

Prepare

E.

Initiate

F.

All of the above

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Questions 35

Which of the following are NOT tabs available on the License Workbench? (Choose three.)

Options:

A.

Publisher License Metrics

B.

All Publishers

C.

Publishers Out of Compliance

D.

Publisher Software Models

E.

Publisher Compliance

F.

Pinned Publishers

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Questions 36

Which catalog provides a listing of goods offered or available by a third party?

Options:

A.

Service Catalog

B.

Model Catalog

C.

Item Catalog

D.

Vendor Catalog

E.

Product Catalog

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Questions 37

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

Options:

A.

Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

B.

Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

C.

Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

D.

Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

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Questions 38

Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)

Options:

A.

Software Retirement

B.

Software License Contracts

C.

Software Sourcing

D.

License Change Projection

E.

Software Entitlements

F.

Software Allocations

G.

Software Model Lifecycle

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Questions 39

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

Options:

A.

Fix script

B.

Scheduled job

C.

Business rule

D.

Integration

E.

Workflow

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Questions 40

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Options:

A.

Service Mapping

B.

HP UCMDB

C.

Microsoft SCCM

D.

ServiceNow Discovery

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Questions 41

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Options:

A.

Reject

B.

Create

C.

Delete

D.

Ignore

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Questions 42

A Software Product can only have a single license metric type associated to it.

Options:

A.

True

B.

False

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Exam Code: CIS-SAM
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: May 14, 2024
Questions: 141
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