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Which of the following is the process of defining and analyzing the dangers to individuals, businesses, and government agencies posed by potential natural and human-caused adverse events?
Which of the following is described in the statement below?
"It shows the history and pattern of variation. It is a line graph that shows data points plotted in the order in which they occur. They show trends in a process over time, variation over time, or declines or improvements in a process over time. Trend analysis is performed using them."
Which of the following is not a hygiene agent according to Frederick Herzberg theory?
Which of the following represents the duration of activities against a calendar?
An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.
Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.
A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:
•Total annual premium the customer has with the company (Financial worth)
•Time with the insurance company (Loyalty)
Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:
The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:
Which technique would the BA use to validate the desired outcomes?
A business analyst (BA) has just completed a number of elicitation activities and is preparing to review the stated requirements. As part of this, the BA is checking the compliance of the stated requirements with organizational standards for business analysis.
What state is the BA attempting to move the requirements into?
The solutes presented by a business analyst (BA) to the stakeholders eliminated the need to maintain different variations of ship-to-country and location-to-rout* for various freight carriers. Instead, the routing would use a standard carrier code, giving the business me flexibility to just ship to new countries without raising a change request to IT. which was the current road-block to business. What opportunity did the BA present to the stakeholders?
A multi-domain project has stakeholders with different technical backgrounds. The presentation prepared by the business analyst (BA) for domain 1 was also used for domain 2 but the presentation was not clear and caused concerns for stakeholders in domain 2.
What can the BA do to alleviate the concerns of the stakeholders in domain 2?
A business analyst (BA) has recently completed a comprehensive stakeholder analysis. Next the BA would like to consider ways in which to ensure that the stakeholders remain engaged throughout the change strategy. Some of the considerations include timing and frequency, location, available tools, delivery methods and the stakeholders' preferences. In which of the following plans would the BA document these considerations?
A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs). What requirements viewpoints should be used by the BA?
The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?
A business analyst (BA) is assessing tie different solution proposals. What type of financial calculation would the BA use to determine which solution is worth investing in based on its breakeven point?
A business analyst (BA) is preparing a governance approach. The BA is trying to define the approval process. Which factors should the BA consider?
A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:
I. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application In real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.
II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.
III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business requirements:
1. The company's mobile application platform must support real time integrate with the following third party systems:
A GPS System
B. Postal Code Validation
What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of requirements 3 through 11?
During a retrospective, the project team agrees the way they organized the user stories during the first sprint could be improved. The business analyst (BA) plans to make the stones more accessible going forward. Which of the following will the BA update?
A company is about to embark upon a large organizational change initiative that involves restructuring its service offerings. A senior business analyst (BA) is assigned the work of establishing performance measures for the business analysis work to be performed by the 6A ream. Which of the following performance measures is appropriate to assess the value delivered by the work products against the cost time, and resource investments expended to create them?
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.
System a process 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.
Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while system A is offline?
After determining mat the enterprise culture was the driving force behind recent solution change decisions a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the 8A expect to learn from the results?
A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.
In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief
Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering requirements. What activity should the BA do to determine which stores will be the first to start the renovations?
A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst
(BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.
Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.
By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?
The business analyst (BA) is not having great success scheduling stakeholder meetings. Stakeholders say they are too busy or there are higher priority meetings on their calendars. The BA is concerned, knowing that stakeholder availability, attitude, and willingness to engage will impact the timeliness of project delivery as well as the.
An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.
Which of the following techniques will the BA use to review the tasks?
Several risks were identified for an upcoming change initiative. One risk is related to a slippage concern because of loose gravel at the local site of the change initiative. The business analyst (BA) has recommended that all on-site stakeholders must wear durable, slip-resistant boots while the change initiative is being executed.
This is an example of which type of risk treatment?
A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non- compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost
$30.000 for years two and three.
What is the projected return on investment over the first 3 years?
A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?
A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides that all communication Mil be handled through e-mail so that information can be disseminated quickly and easily while maintaining a record. What has the BA missed in the stakeholder analysts?
A business analyst (BA) wants to create a high-level Overview of a business process as a part of an exploratory analysis. The sponsor has asked for a model that demonstrates the movement and transformation of data between entities and processes. What technique should the BA use?
A business analyst (BA) has just finished verifying requirements for a new application that impacts various business processes for product setup, sales, and support. Which of the following methods should be used to validate the requirements with key stakeholders?
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What type of recommendation has the BA made to the business sponsor?
Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:
While verifying the requirements, the BA notices that Requirement ID NFO0003 does not meet the "unambiguous" or the "testable" characteristics of requirements quality. The BA plans to re-write the requirement.
Which of the following requirements is both unambiguous and testable?
Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:
The BA is working on identifying additional improvement opportunities based on these requirements. Which of the following improvement opportunities is reflected in Requirement ID NFP0002?
A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.
The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.
A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3)
loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).
What is the company's primary business objective in this scenario?
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.
During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What was the business sponsor looking to validate about the use of promotions?
A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."
This is an example of what type of action?
A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.
Which technique should the BA use?
A business analyst (BA) was developing an outline of the timing of business analysis activities with the project manager. What factors may impact the Timing of the activities the BA is performing?
When determining the success criteria for an initiative a business analyst (BA) engages end users in order to understand what they would define is an effective solution. What two types of data will the end men need to perform the evaluation?
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system is managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.
System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.
Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
During elicitation the BA must understand the non-functional requirements. What nonfunctional requirement does System B support over System A?
In a requirements management effort, the business analyst (BA) has reviewed all the requirements and has completed assessing the various impacts of changes to some of the requirements. The BA is planning to share the impact of the changes to the stakeholders and obtain a consensus in resolution of some of the changes. Which technique will help the Ba obtain a resolution on the impact of the requirement changes?
An online stock trading system is under implementation.
Which of the following events can be considered as a trigger for re-prioritization?
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system is managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.
System a process 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.
Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within budget?
A business analyst (BA) is working on an initiative to decommission a legacy system and has discovered the requirement ‘’Ability to view policies created m the legacy system for a period of 6 months. ’’How should the BA classify the requirement based on the requirements classification schema?
A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use. Which of the following factors would drive the decision towards an adaptive approach?
An organization Is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements
2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases, but does not adequately identify changes between versions and needs to be improved.
3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.
Which stakeholders would the BA interview to determine the changes needed to the comparison tool?
While reviewing the data feeds on a project the business analyst (BA) realizes there is a feed that contains complex relationships. In order to help understand the data and accurately reflect a set of requirements the BA decides to prioritize the requirements. What modeling format could the BA use?
A company wants to develop a product roadmap to guide future development efforts. The product owner asks a business analyst IBA) to lead the analysis effort. Feature suggestions have been compiled from customer support calls. Which of the following should the BA do first?
The business analyst (BA) works in a global company and the majority of stakeholders are located in different countries The BA already explained the core requirements during the initial meetings. However due to the time zone differences it has been cumbersome to organize further meetings. What method should the BA use so the stakeholders can review the document before final approval?
A business analyst (BA) conducts a Business rules analysts exercise to identity the organizational rules constraining the project in addition to existing regulations and contracts. what else does the BA check?
A bank moves currency from the mam office to the tranches daily for operational use. To avoid paying overnight interest, the branch** return the currency at the end of the business day. The Bank requires a new inventory management system to account for the whereabouts of the cash at all times A software provider has proposed a heavily customized version of their standard inventory management software. As the project progresses, the business analyst (BA) identifies a number of subtleties that would suggest a fully made to order solution may be a better option for the bank. What inputs does the BA need to perform the analysis?
A business analyst (BA) finds that the proposed solution has features used by a small group of stakeholders for business scenarios which may occur up to three times a year Out require a high effort to implement. What should the BA recommend in this cast?
A business analyst (BA) is preparing a requirement package for access management system. A state diagram foe entity 'User* has been prepared. The BA wants to check the completeness of requirements by comparing different models. Which diagram should be used with a state diagram to verity that all functions are defined to work with entity "User" for the different roles?
A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.
What does the BA need to do to assess the change?
After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer, " which is causing customer dissatisfaction.
What could the business analyst (BA) have assessed to prevent this situation?
A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
•All the business processes are at their maximum capacity in terms of the current number of transactions.
•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.
If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?
You are completing the prepare for elicitation process for an identified problem in your organization. The prepare for elicitation process requires three inputs for this process.
Which one of the following is not an input that will help you prepare for the elicitation activities?
Your organization needs to adapt to the change economy, new technologies, and an increase in competition in order to survive. They've asked you to complete a business analysis approach that will help them change their organizational policies in order to achieve their goals and objectives.
What business analysis technique has this organization asked you to complete?
You are the business analyst for your organization and are currently with several key stakeholders as part of the determination of which business analysis approach is most appropriate for the current project.
Which one of the following is not a stakeholder that is considered when completing the business analysis planning and monitoring task to determine a business analysis approach?
Jenni is the business analyst for the UHQ Organization. She is preparing to complete the conduct elicitation activity for her organization.
Jenni can use all of the following techniques as part of this activity except for which one?
Herb is the business analyst for the HYY Organization. As Herb is completing the organize requirements process, he recognizes that requirements typically need to answer one QUESTION NO: for identification.
What is the one interrogative that requirements should answer?
You are the business analyst for a large project in your organization. You are working with Ben to create requirements packages to present to the stakeholders, the business analyst team, and to the project manager. Ben wants to know why you're creating requirements packages.
What's the primary goal of developing a requirements package?
What requirements elicitation involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution?
Martha is observing Sarah complete several complex steps as part of her business analysis requirements elicitation process. In this instance Martha working alongside Sarah is actually helping Sarah complete the work so that Martha can understand all of the steps Sarah must complete.
What type of requirements elicitation technique is Martha using?
What element of the conduct elicitation activity is tracked to provide a basis for future planning?
You are the business analyst for your organization and are preparing for the conduct elicitation activity. You'll need several stakeholders' roles as you prepare for this activity in your organization.
Which one of the following stakeholders may be responsible to dictate that a specific process or technique be
followed during your requirements elicitation activities?
You are working with Tom, a key stakeholder, in your business analysis duties. Tom is asking you about the desired outcome for current business opportunity.
Which one of the following is NOT an example of a desired outcome?
Zoe is the business analyst for her organization. She is currently prioritizing the requirements based on the implementation difficulty of the requirements to help with the solution planning.
Which of the following best describes the approach Zoe is taking with requirements prioritization?
You have completed the requirements documentation and the stakeholders have signed off on the requirements. Now the requirements are advancing into a project as your organization has chartered a project based on the identified requirements.
What stakeholder is now responsible for assessing the solution scope to determine the project scope?
It's often impossible or difficult to prove that the implementation of a solution will change the current state of an organization to the desired future state. The business analyst must document the characteristics and risk of
the implementation of a solution in case the belief that the solution will achieve the desired results will prove invalid.
What is the belief that the solution will create the desired effect for the organization called?
Which of the following is a process of adding labor to a project to reduce the project duration?
Which of the following processes can start with the source of problems or with the problem itself?
Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.
All of the following are acceptable elements for requirements documentation except for which one?
You are the business analyst for your organization. You are currently working with Susan on creating a model as part of the specify and model requirements process. Susan doesn't understand why you need a model. You explain to Susan that a model is just a simplified representation of a complex reality that is useful for understanding that reality and making decisions regarding it. In fact, you tell Susan, model can do all of the following except one option.
Choose the option that model cannot do?
You are the business analyst for your organization and are preparing for the conduct elicitation activities. You'll have six inputs as you prepare for this activity.
Which one of the following is not a valid input for the requirements elicitation activity?
You are the business analyst for your organization. You want to use a requirements elicitation technique to produce a broad set of options for an identified problem. You want the stakeholders to help you identify options, factors that affect the solution, any possible delays in the solution implementation, and ideas for creating a solution.
Which of the following requirements elicitation activities would best satisfy these requirements?
What is the degree to which a set of inherent characteristics fulfills requirements.
What requirements elicitation technique examines the available information, documentation, records, and history of a solution, organization, or cause to identify relevant information to the current business analysis duties?
You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved.
What is management asking you to create?
You are the business analyst for your organization. You are identifying new opportunities to improve upon your existing web services. Management is open to new opportunities as long as the changes do not take more than 60 days to implement.
What type of a factor does the 60-day implementation represent?
You are the business analyst for your organization. For the past several months you have been completing the business analysis duties for the solution stakeholders. You now have, you believe, the solution requirements
identified and documented.
What must you now do with the requirements before proceeding?
You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations.
How can you still effectively serve as a business analyst when the stakeholders are not collocated?
You are the business analyst for your organization and are to conduct stakeholder analysis. Which of the following statements best describes the conduct stakeholder analysis task?
Donna is leading a brainstorming session for her organization. She has asked the participants in this group to come up with at least ten ideas for possible solutions to an identified problem.
What is the problem with setting the goal as ten ideas for possible solutions in this session?
You are working with several business analysts to determine the solution approach for an identified problem.
All of the following techniques are acceptable for identifying the solution approach except for which one?
You are the business analyst for the TGH Organization and are determining if you should buy or build a solution for your company. You have determined that you can create the in-house solution for $78,000 with a monthly support cost of $8,765. A vendor can create the solution for $61,000 with a monthly support cost of $7,990.
How long will it take your company to break even if you choose the internal solution versus the vendor's solution?
Which of the following is a conversation between one or more speakers centering on one specific topic?
Which of the following is concerned with determining whether the information used for risk analysis is probable, of high class, or accurate?
You are the business analyst for your organization and are beginning the requirements analysis processes.
Which one of the following statements best describes the requirements analysis processes?
Your organization is using a plan-driven approach to business analysis.
What characteristic must be true of changes in the approach that your organization is using?
Holly's organization uses a plan-driven approach to business analysis.
When it comes to communication in Holly's organization what type of communication will likely be required?
Your organization completes software development for other companies as its core business. Management would like to streamline the requirements gathering processes as many of the projects your company do are similar in nature.
What approach could you as a business analyst do to help streamline the requirements gathering process for your organization?
You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.
In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?
You are the business analyst for your organization. You are preparing the business needs documentation for a new solution to an identified problem. Parts of your input for this process are the business goals and
objectives set by your organization.
What approach can you use to assess the business goal and their validity and longevity?
All of the following stakeholders participate in the prioritization of requirements except for which one?
You are the business analyst for your organization and are coaching Roberta on how business analysis works.
Roberta is confused about what a business analysis methodology is during the business analysis planning and monitoring phase of the business analysis duties.
What is a methodology?
You are the business analyst for the NGQ Company. Management is concerned that their company is not able to meet an identified business need with their current existing structure, people, processes and technology. They've asked you to complete an analysis of their organization's ability to meet the identified business need.
What business analysis process are you completing for your organization?
Enterprise analysis creates just five outputs.
Which one of the following is an output of the enterprise analysis tasks?
You are the business analyst for your organization. Management realizes that a proposed solution has risks that may cause the entire project to fail. They would like you to prioritize the requirements with maximum risks first so that if the project fails, there is little loss of capital in the project implementation.
What requirements prioritization approach is management asking you to create in this instance?
You are the business analyst for your organization and are in the process of creating the solution approach for a technology problem.
Which one of the following definitions best describes the solution approach?
Henry is the business analyst for the UUH Organization. Currently Henry is working on several work products as part of the requirements development process. He may need to share these work products with the stakeholders.
Which of the following is not an example of a work product?
Which one of the following business analysis planning and monitoring techniques can be used to define and document the business analysis approach?
You are the business analyst for your organization. You are currently working with Steve on the organize requirements process. You and Steve have elected to use the user stories approach for this process.
What is the user stories approach for requirements organization?
You are preparing a business case for your organization to determine the justification of the costs of the solution in relation to benefits the solutions will bring the organization. You need four inputs to complete this process.
Which one of the following is not an input that will help you write the business case?
Nancy has asked you to trace a particular requirement for her.
What does 'to trace a requirement' mean?
Which of the following is the process of developing a document that formally authorizes a project or a phase?
You are the business analyst for your organization and you are completing the manage requirements traceability process. You are tracking the requirements to determine how the requirements are interrelated with one another and with the actual delivery of the project scope.
There are actually three reasons why the business analyst should trace requirements.
Which one of the following is not one of the three reasons why trace requirements is useful?
Which one of the following terms is not a business analysis planning and monitoring approach?
When can changes to requirements occur in a business analysis planning and monitoring assignment?
A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products. The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.
What should the team do first?
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.
How should the BA organize the customization requirements?
The BA is working on the design options for the future state at the martial arts organization. There are several design elements that need to be considered for the future state. Which of the following design elements does the Activity Diagram address?
Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:
The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.
Which of the following assumptions would make this requirement's risk high?
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements.
2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.
3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.
What approach would help the BA to understand the functionality definition issues?
A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:
I.Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.
II.Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.
III.Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business requirements:
1.The company's mobile application platform must support real time integration with the following third-party systems:
A ) GPS System
B ) Postal Code Validation
2.The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.
3.The map display shall highlight the boundary of the search area with a dotted yellow line.
4.The extent and shape of the search area shall be determined based on one of the following user choices:
A ) Postal code – Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.
B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.
5.Subscriber shall be able to select one of the options above and supply corresponding input.
6.System shall validate the user input and display appropriate error messages if invalid.
7.Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.
8.System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.
9.The list of service providers shall include the Name, Phone Number and Street Address.
10.If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.
11.The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.
Which primary subscriber business need is addressed with the enhancements?
A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.
The team's business analyst (BA) has analyzed the current state in partnership with the product owner and has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.
After the BA completed the initial analysis, the information is reviewed with leadership. At this point in the project, what will the BA be presenting?
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc. for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique was the BA using to understand why the promotions were not being viewed?
Which of the following stages of a project defines the number of risks and opportunities, including intense planning and anticipation of risk events?
Which of the following techniques is used to divide a project into controllable parts?
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique led the BA to the source of the increase in claims?
You are creating a model that shows how data moves through a system. Each function that modifies the data in any manner is identified, decomposed to smaller levels, and the system is completely described from start to storage.
What type of a modeling technique are you using in this scenario?
Which of the following is a flowchart that shows all the processes and the interfaces that interact with the project processes?
You are the business analyst for your organization. As part of the requirements prioritization you have given each key stakeholder $10,000 in play money to distribute among the identified requirements. Each stakeholder can assign their play money to any of the requirements, but the requirements will be prioritized based on the value of the play money assigned to each requirement.
What type of requirements prioritization is happening in this scenario?
You are preparing the business case for a proposed solution in your organization. You need to identify several components for the business case including an assessment of the risks the solution may contain.
Which one of the following is the best definition of a risk as it pertains to the business case?
You are the business analyst for the NHQ Organization. Management has asked that you examine the workflow and internal processes for order fulfillment. Specifically, they'd like you to complete an in-depth analysis and documentation of the business problems and opportunities that may be exist for the organization.
What business analysis knowledge area does this activity map to?
Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent.
What ensures that the process models relate to each other?
A software company has won a contract to implement its product for a client. As part of the implementation work, a business analyst (BA) is asked to elicit information about the other client applications that will interface with the new system and provide the information graphically. The technical staff needs to understand the message interaction within the systems for key business transactions.
Which type of diagram should the BA use?
Which of the following charts is important to ensure that the roles and responsibilities of those involved in a task are tracked?
All of the following are examples of transference risk response except for which one?
Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?
Which of the following component of the communication model is responsible for transferring the message between two or more entities?
Which of the following techniques involves coordinating and collaborating with other credible sources in risk?
A local manufacturer that serves about 1000 retail stores is experiencing a slow yet steady decrease of its customer base over the last couple of years. Attributing the situation to increased competition, management has hired a team of sales representatives to attract new clients and promote the manufacturer's products. However, after four months there is still no progress. Management has engaged a business analyst (BA) to investigate this issue.
What should the BA do first?
A business analyst (BA) at a regional bank has recently been assigned to assist on a project to expand into new markets. The chief executive officer (CEO) envisions the bank as a national brand and has asked the chief financial officer (CFO) to monitor project progress closely. The project manager (PM) has asked the BAs on the team to recommend an appropriate business analysis approach.
Based on the nature of the project and the industry, which approach should they recommend?
Which of the following roles helps assess the data requirements of a project, identifies data assets, and helps the project team complete data modeling requirements?
The stakeholders are interested in ensuring that expected value is assessed prior to acceptance. To determine if the solution is providing expected value and ensure the accuracy of the measurements, the stakeholders and the business analyst (BA) determine that they need to measure.
Which of the following captures all of the activities within a business, the inputs and outputs of each activity, and the required resources to complete each activity?
Which one of the following diagrams visualize the result of the root cause analysis study?
Which of the following types of elicitation allows each stakeholder to freely discuss their role in a particular process?
Which of the following roles works with the project team to understand the deliverables and then teaches the users of the deliverables how to utilize the project's product?
TESTED 02 May 2025