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  5. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

3313 Sample Questions Answers

Questions 4

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

Options:

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

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Questions 5

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

Options:

A.

The agent’s web browser is not set for the correct character encoding.

B.

.NET 3.5 Service Pack 1 is not installed on the agent’s computer.

C.

Internet Explorer is not set as the default browser on the agent’s computer.

D.

The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

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Questions 6

Which three statements regarding an Avaya Aura® Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

Options:

A.

All SIP signaling and RTP streams will go to the Active server.

B.

The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

C.

Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

D.

All SIP signalingand RTP streams will go to the active and standby server.

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Questions 7

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.

Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

Options:

A.

nslookup displays the fully-qualified Hostname and IP Address of the Target

B.

Run nslookup from the Windows command line

C.

nslookup displays the server Hostname and IP Address

D.

Run nslookup from Windows > Apps > Services

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Questions 8

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

Options:

A.

80%

B.

85%

C.

90%

D.

95%

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Questions 9

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

Options:

A.

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C.

Contact Center Manager Administration (CCMA) supplies license keys as required.

D.

WebLM is configured on the AAMS to provide the required license keys.

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Questions 10

Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)

Options:

A.

Citrix XEN Server

B.

VMware ESXi 5.x

C.

Microsoft Hyper-V

D.

VMware ESXi 4.x

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Questions 11

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

Options:

A.

Verify that the DNs configured on the telephone are configured as addresses in CCT.

B.

Verify that the domain account has at least one address assigned in CCT.

C.

Verify that the domain account AAD is running under is configured in CCT.

D.

Verify that the CDNs configured on the telephone are configured as addresses in CCT.

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Questions 12

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

Options:

A.

The call is disconnectedand you must refresh the real-time Display Report.

B.

The call is remove from the utility and from the real -time Display report.

C.

The call is removedfrom the utility but will remain on the Real-Time Display Report.

D.

The call is removedfrom the Real-Time Display Report and the call is disconnected.

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Questions 13

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

Options:

A.

SIP Gateway Manager with transport Layer Security (TLS)

B.

Network Routing Service with TCP and UDP

C.

Back to Back User Agent (B2BUA) with TLS

D.

SIP Gateway with Real-Time Protocol (RTP)

E.

SIP Redirect Server with RTP

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Questions 14

In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).

For voice calls to be answered by the contact center, where are route point (CDNs) defined?

Options:

A.

Avaya aura system Manager (SMGR)

B.

Application Enablement services (AES)

C.

Contact Center Administration Manager (CCMA)

D.

Communication Control Toolkit (CCT)

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Questions 15

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Options:

A.

TCP

B.

STP

C.

H.323

D.

AML

E.

TR87/TLS

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Questions 16

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

A.

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B.

D:\Avaya\Logs\CCMS_TFE_5

C.

D:\Avaya\Logs\CCMS\TFE_1

D.

D:\Avaya\Logs\CCMS\CCMS_TFE_5

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Questions 17

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

Options:

A.

CSTA/TR87 Call ID

B.

AACC CDN

C.

C.Avaya Aura Media server (AAMS) addresses

D.

Customer telephone number

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Questions 18

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

Options:

A.

If a call is queued and an announcement is played, the event will be included in the event column.

B.

The Call-by-Call report can include several reporting intervals.

C.

You can enable Call-by-Call statistics for reports on a per application basis.

D.

The Call ID is the identifier that ties alt information together to produce the complete record for each call.

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Exam Code: 3313
Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update: Jul 30, 2025
Questions: 63
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