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SVC-16A Sample Questions Answers

Questions 4

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

Options:

A.

Interposer

B.

Daughterboard

C.

Graphics Board A

D.

Graphics Board B

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Questions 5

According to the Apple Troubleshooting theory, at which stage should you run a diagnostic?

Options:

A.

After determining the issue is not hardware

B.

After determining the issue is Education Opportunity

C.

After determining the issue is caused by the Environment

D.

After determining the issue is with the device's Software or Hardware

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Questions 6

Which Mac mini listed below can use a USB 3devices at full speed?

Options:

A.

Mac mini Server (Mid 2010)

B.

Mac mini (Mid 2010)

C.

Mac mini (Mid 2011)

D.

Mac mini (Late 2012)

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Questions 7

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? (Select two.)

Options:

A.

System Information

B.

Apple Service Toolkit (AST)

C.

Apple Service Diagnostics (ASD)

D.

Thermal Sensor Diagnostics (TD)

E.

Thermal Service Diagnostics (TSD)

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Questions 8

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Options:

A.

TPT

B.

IPT

C.

CSD

D.

VST

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Questions 9

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

A.

Starting upfrom OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

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Questions 10

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Options:

A.

64 GB

B.

32GB

C.

16 GB

D.

8 GB

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Questions 11

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Options:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory modules

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Questions 12

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

Options:

A.

5

B.

6

C.

7

D.

8

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Questions 13

Examine the image. You have a cable with a connector of this shape. What type of cable might this be? (Select two.)

Options:

A.

Thunderbolt

B.

Mini DisplayPort

C.

USB 2.0

D.

FireWire800

E.

MiniDVI

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Questions 14

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Options:

A.

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

B.

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

C.

Complete the set of three modification tests as specified in GSX prior to opening the computer

D.

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

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Questions 15

How often should the ESD mat be cleaned?

Options:

A.

Once a year

B.

Once a week

C.

Once amonth

D.

Every few years

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Questions 16

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

Options:

A.

254

B.

100

C.

50

D.

10

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Questions 17

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

Options:

A.

Install screws on logic board.

B.

Immediately place logic board into ESD bag to protect ports.

C.

Install port covers over the ports

D.

Use Kapton tape cover the ports and the C-shapedEMI ground tabs

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Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Last Update: May 15, 2024
Questions: 57
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