DEP-2025 Sample Questions Answers

Content caching reduces traffic by storing content locally. ThemacOS Deployment Referencestates, "To maximize the effectiveness of content caching, use MDM to enforce a restriction that prevents users from disabling it on managed Macs." Option A ensures caching is active. Option B has a typo (“IoadCache” should be “loadCache”) and isn’t standard, C aids discovery but not reduction, and D increases traffic.

Apple Configurator supervises iPads for advanced management. TheApple Configurator User Guidestates, "Apple Configurator can supervise iPad devices, allowing you to apply restrictions and prepare them for MDM enrollment when connected via USB to a Mac." Options B, C, and D are incorrect as Configurator doesn’t handle biometric backups, remote control, or offline OS updates.

Managed Apple IDs, created via Apple Business Manager (ABM) or Apple School Manager (ASM), enable organizational control by allowing administrators to manage accounts, restrict features (e.g., iCloud backups), and integrate with MDM for policy enforcement. This contrasts with personal Apple IDs, which prioritize user autonomy. Personalization (option A) is limited with Managed Apple IDs. Network performance (option C) is unrelated, and simplified enrollment (option D) pertains to ADE, not IDs. TheApple Platform Deployment Guideemphasizes control as the key benefit.

Configuration profiles allow IT administrators to manage cellular settings on iOS/iPadOS devices, such as configuring APN settings, disabling data roaming, or restricting cellular data for specific apps. These profiles are deployed via MDM or manually. Find My (option B) and iCloud (option C) are unrelated to cellular management. MDM (option D) delivers profiles, but the profiles contain the settings. TheApple Platform Deployment Guidedetails cellular configuration via profiles.

Thebootstrap tokenis a mechanism introduced by Apple to help MDM solutions automatically grant SecureToken to managed accounts. Apple specifies that escrow of a bootstrap token requires the device to besupervised. Without supervision, MDM cannot request or store the bootstrap token. This token becomes critical when enabling FileVault, since new accounts may need SecureToken for disk unlock. By escrowing the bootstrap token, MDM ensures accounts created later (e.g., through identity integration or Jamf Connect) can automatically receive SecureToken. This simplifies administration and prevents situations where FileVault cannot be enabled due to missing tokens.

User Enrollment separates managed Keychain items. TheiOS Deployment Referencestates, "With User Enrollment, Keychain items associated with a Managed Apple ID are stored in a distinct cryptographic container." Options B, C, and D aren’t separated unless tied to managed apps.

Kerberos is the most widely deployed authentication technology used by both Active Directory (AD) and single sign-on (SSO) systems in enterprise environments. It provides secure, ticket-based authentication, allowing users to access multiple services with a single set of credentials. AD relies on Kerberos as its default protocol, and Apple’s SSO integration with AD leverages Kerberos for seamless authentication on macOS and iOS. MSCHAPv2 (option B) is used in VPNs, not broadly in AD or SSO. OAuth (option C) and SAML (option D) are modern web-based standards, less common in traditional AD-SSO integration. TheApple Platform Security Guideconfirms Kerberos’ prevalence.

If iPhones are stuck at the Apple logo, they are likely in a failed update or recovery loop. Apple’s recommended action is to connect the devices toApple Configurator for Macand restore them. Configurator provides the fastest and most reliable way to reinstall iOS or iPadOS when a device cannot boot. MDM commands like “Erase All Content and Settings” or “Return to Service” require the device to be functional and reachable, which is not the case here. Configurator for iPhone supports adding devices to ABM/ASM but does not restore OS images. Thus, Configurator for Mac is the correct choice.

Only managed data is backed up with a Managed Apple ID. TheiOS Deployment Referencestates, "Under User Enrollment, an iCloud backup using a Managed Apple ID includes only data from managed apps, keeping personal data separate."

Configuration profiles enable IT administrators to manage passcode settings on a device, enforcing policies such as minimum length, complexity (e.g., alphanumeric), maximum age, and failed attempt limits. These profiles are deployed via MDM or manually, ensuring security compliance. Find My (option B) and iCloud (option C) are user-focused features unrelated to passcode management. MDM (option D) is the system that delivers profiles, but the profiles themselves define the settings. TheApple Platform Deployment Guidedetails passcode policy enforcement via configuration profiles.

WithUser Enrollment, Apple provides a privacy-focused management model where organizational and personal data are separated using cryptographic containers. According to Apple Learning, when a user enrolls their personal iPhone, apps likeCalendar, Mail, and Notescreate distinct data silos for managed accounts. This ensures, for example, that corporate meeting invites remain in the managed calendar and cannot be copied into the personal calendar. Likewise, personal calendar events remain private and untouched by MDM controls. Safari data, bookmarks, and browsing history remain personal and are not cryptographically separated. Contacts are not universally separated either, unless tied specifically to managed accounts. The cryptographic guarantee applies most clearly to Calendar, ensuring compliance and protecting user privacy simultaneously.

Remote wipe preserves eSIM. TheMobile Device Management Protocol Referencestates, "The EraseDevice command with the preserveDataPlan option allows MDM to keep the eSIM active during a wipe, aiding redeployment."

To ensure Apple devices can access APNs and other Apple services (e.g., App Store, iCloud), network configurations must allow outbound traffic to Apple’s network, specifically the 17.0.0.0/8 IP block on TCP port 5223 (with 443 as a fallback). This requires adjusting firewalls or web proxies to permit this traffic, as many organizational networks restrict outbound connections. VPN access (option A) is unnecessary and impractical for all devices. SSO payloads (option B) manage authentication, not network access to Apple services. Bonjour (option D) is for local device discovery, not APNs connectivity. TheApple Platform Deployment Guideprovides these network requirements.

Apple Business Manager allows organizations to purchase and distributebooks(such as textbooks or reference material) using the Apps and Books section. Apple Learning states that books can only be assigned tousers, not to devices. Specifically, the users must have aManaged Apple Accountin order to receive the content. Unlike apps, which can be assigned either to users or devices, books are linked to the individual account. This ensures that digital rights management (DRM) is preserved while also protecting user access. Books cannot be assigned directly to iPhones, iPads, or Macs as standalone hardware, nor can they be tied to Shared iPad device pools. Therefore, the correct assignment criteria for books in Apple Business Manager isManaged Apple Account users.

Managed apps offer flexibility. TheApple Business Manager User Guidestates, "Managed apps can be revoked or reassigned to other users or devices via MDM." Option B is false as device assignment is possible, C is incorrect for books, and D is wrong as apps can be device-assigned.

Lost Mode, an MDM feature for supervised devices, allows device tracking by locking the device, displaying a custom message, and reporting its location (if Location Services are enabled). It’s a security tool for recovering lost or stolen devices. Additional restrictions (option B) are a supervision feature, not Lost Mode’s benefit. Network performance (option C) and data separation (option D) are unrelated. TheMDM Protocol Referencehighlights tracking as Lost Mode’s primary benefit.

User Enrollment, designed for BYOD, requires a Managed Apple ID to separate personal and managed data cryptographically. Created via Apple Business Manager (ABM) or Apple School Manager (ASM), Managed Apple IDs enable organizational policies while preserving user privacy. Personal Apple IDs (options A and C, the same) are not used for User Enrollment, as they lack organizational control. There’s no “Shared Apple ID” (option D); Shared iPad uses Managed Apple IDs differently. TheApple Platform Deployment Guidemandates Managed Apple IDs for User Enrollment.

Managed Lost Mode locks supervised iPads. TheiOS Deployment Referencestates, "Managed Lost Mode locks a supervised iPad until disabled via MDM, displaying a custom message and restricting access." Option C requires credentials, not MDM, to unlock.

Managed Distributionis Apple’s licensing model for apps and books in Apple Business Manager and Apple School Manager. Apple documentation emphasizes that Managed Distribution gives organizations flexibility — licenses can berevoked from one user or device and reassigned to another. This allows organizations to maximize their investment, especially for paid apps, by reallocating licenses as staff or students change. Unlike legacy redemption codes, which permanently attach to an Apple ID, Managed Distribution licenses remain organizational assets. Apps can be assigned to either devices or users, and books can be assigned to both as well. A Managed Apple Account is not mandatory for device-based assignment. Therefore, the critical and correct principle is that Managed Distribution supports revocation and reassignment, giving IT administrators ongoing control over licensed content.

The provisional period starts post-enrollment. TheApple Configurator User Guidestates, "The 30-day provisional period begins after the device enrolls in the MDM server, allowing users to opt out of supervision."

Apple introducedUser Enrollmentto support BYOD (Bring Your Own Device) scenarios. In bothAccount-driven User EnrollmentandAutomated User Enrollment, data separation is cryptographically enforced between organizational and personal data. Apple Learning emphasizes that apps like Calendar, Contacts, Notes, and Mail can store both personal and work accounts, but the data is kept in separate containers that cannot interact. For example, an organization’s managed calendar events cannot be copied into a user’s personal calendar. This guarantees user privacy while protecting organizational data. Automated Device Enrollment, by contrast, fully manages the device and does not enforce the same cryptographic separation. Profile-driven User Enrollment is deprecated in favor of account-driven. The key principle here is thatUser Enrollment modes create strong boundaries between personal and managed data.

Apple emphasizes that modern MDM solutions must be extensible, and the primary way this is achieved is through arobust Application Programming Interface (API). APIs allow administrators and developers to automate device actions, integrate with existing IT service management systems (like ServiceNow), or build custom workflows. For example, an organization can script automated assignment of devices, license tracking, or compliance reporting. While Automated Device Enrollment and MDM frameworks provide device management capabilities, they are not the integration points for custom automation. GSX integration is used by resellers and service providers, not directly for IT automation. Therefore, APIs are the feature that enable deep integration with internal enterprise systems and advanced automation.

Apple introducedAuto Advancefor macOS as a way to completely automate Setup Assistant. When a Mac is connected to Ethernet and assigned to an MDM server through Automated Device Enrollment, Auto Advance skips every Setup Assistant pane, including language, region, Apple ID, and account creation. Apple Learning explains that this feature is particularly useful for enterprise deployments, labs, or shared environments where IT does not want users making configuration choices. Auto Advance ensures the Mac enrolls into MDM, applies configuration profiles, and lands directly on the desktop with minimal interaction. Options like Quick Setup or Fast Track are not actual Apple deployment features, while Return to Service is related to iOS/iPadOS redeployment workflows, not Mac. Auto Advance is the verified method to bypass all Setup Assistant panes seamlessly.

Configuration profiles enable IT administrators to manage VPN settings on a device, specifying details like server address, protocol (e.g., IKEv2, L2TP), and authentication methods (e.g., certificates, credentials). These profiles are deployed via MDM or manually, ensuring secure network access. Find My (option B) and iCloud (option C) are unrelated to VPN management. MDM (option D) is the system that delivers profiles, but the profiles themselves contain the VPN settings. TheApple Platform Deployment Guidedetails VPN configuration via profiles.

Managed Distribution, available through Apple Business Manager (ABM) or Apple School Manager (ASM), is required to push apps to devices using an MDM solution. It allows administrators to assign app licenses (purchased or free) to devices or users, which the MDM then deploys silently, assuming the device is supervised or the user consents. An APNs certificate (option A) enables MDM communication but isn’t specific to app pushing. User acceptance (option C) may be needed for non-supervised devices but isn’t a requirement for supervised ones. A VPN configuration (option D) is unrelated. TheApple Business Manager User Guidedetails Managed Distribution’s role in app deployment.

A content token links app licenses to MDM for distribution. TheApple Business Manager User Guidestates, "To configure Managed Distribution, download the content token from Apple Business Manager and upload it to your MDM server. This token authorizes the MDM to manage and distribute apps to enrolled devices." Options B, C, and D are unrelated to app distribution.

A Managed Apple ID is needed. TheiOS Deployment Referencestates, "Account-driven Device Enrollment requires a Managed Apple Account to sign in during setup, triggering MDM enrollment."

Declarative Device Management (DDM) reports changes proactively. TheMobile Device Management Protocol Referencestates, "Declarative Device Management enables devices to report state changes to MDM without polling, improving efficiency."

Skipping the pane leaves Location Services off but adjustable. TheiOS Deployment Referencestates, "When the Location Services pane is skipped in Setup Assistant, it remains off by default, but users can enable it in Settings unless restricted by MDM." Option A reflects this flexibility.

The Wi-Fi payload supports Cisco Fastlane QoS. TheMobile Device Management Protocol Referencestates, "The Wi-Fi payload supports Cisco Fastlane QoS settings, allowing administrators to prioritize traffic for critical applications on macOS devices." Options A, B, and D serve different purposes.

To unenroll a device from an MDM solution, an administrator’s approval is typically required, especially for supervised or organization-owned devices. This involves removing the MDM profile from the device via the MDM server, which may also require removing the device from Apple Business Manager or Apple School Manager if enrolled via ADE. The device’s passcode (option B) isn’t required for unenrollment. User acceptance (option C) isn’t needed for administrator-initiated unenrollment, though users might remove profiles manually on unsupervised devices if permitted. A wipe command (option D) isn’t necessary unless unenrollment includes data removal. TheApple Platform Deployment Guideoutlines this process.

Apple Configurator, a macOS application, allows administrators to supervise Apple devices (iOS, iPadOS, tvOS) by connecting them via USB. Supervision enables additional restrictions and management capabilities (e.g., blocking app removal) beyond standard MDM. Apple Business Manager (option A) and Apple School Manager (option C) manage enrollment and content but don’t supervise devices directly. Managed Apple IDs (option D) are accounts, not supervision tools. TheApple Platform Deployment Guidehighlights Apple Configurator’s role in supervision.

Apple allows manually added devices (through Apple Configurator for iPhone) to appear in Apple Business Manager or School Manager. However, these devices enter a30-day provisional periodduring which the user can remove the device from ABM/ASM and MDM enrollment. Apple specifies that this period beginsas soon as the device is visible in ABM, not when it is assigned to a server or location. This safeguard prevents organizations from forcibly enrolling personal devices without user consent. After 30 days, the device becomes permanently associated with the organization unless released by an admin.

Automated Device Enrollment (ADE), used with Apple Business Manager (ABM) or Apple School Manager (ASM), supports Activation Lock management by allowing administrators to enable, disable, or bypass Activation Lock on supervised devices via MDM. This is critical for organization-owned devices to ensure they can be reactivated after a wipe without user Apple IDs. Device Enrollment (option B) can manage Activation Lock if the device is supervised, but it’s not inherent without ADE. User Enrollment (option C) doesn’t support full Activation Lock management, as it’s for BYOD with limited control. The Apple Platform Deployment Guide ties Activation Lock management to ADE.

Apple’smanaged software updatesallow MDM administrators to enforce deadlines for macOS upgrades or patches. Apple Learning specifies that if the user does not manually install the update before the deadline, theupdate installs automatically. This occurs regardless of user activity, ensuring the Mac is brought into compliance. Users may receive reminders before the deadline, but once the deadline passes, the update is forced to install. This guarantees that security patches or new OS versions are not indefinitely delayed by end-user inaction. Notifications are not suppressed, and there is no 30-day deferral once a deadline is in effect. The entire purpose of this mechanism is to ensure organizations can enforce timely compliance with critical security or functional updates.

The one-to-one deployment model, also referred to as personally enabled, involves assigning a single device to an individual user, allowing personalization while maintaining organizational oversight via MDM. This model is a strategic choice for organizations aiming to balance user flexibility with management control, often used in education or enterprise settings. Application Programming Interface (API) (option A) is a technical tool, not a deployment model. Over-the-air (OTA) enrollment (option B) is a method of enrolling devices, not a deployment model defining ownership or usage. TheApple Platform Deployment Guideidentifies one-to-one as a core deployment model alongside shared and BYOD scenarios.

Content is cached on the tethered Mac. TheApple Configurator User Guidestates, "When provisioning tethered iPad devices using Apple Configurator, content is cached on the Mac they are connected to, speeding up the process."

Bonjour enables service discovery on a LAN. ThemacOS Deployment Referencestates, "Bonjour supports discovering services such as printers, file shares, and other resources on a local network." Options A, B, and D are unrelated to Bonjour’s function.

Traditional MDM relies on server-initiated polling, where devices check in to see if new commands are available. Apple introducedDeclarative Device Management (DDM)to make devices more autonomous and efficient. Apple Learning explains that with DDM, devices proactively reportstate changessuch as compliance status, OS version, or configuration updates, without requiring the MDM to constantly poll. This reduces server load, improves responsiveness, and enhances real-time visibility for IT administrators. Activations and declarations define desired states, and the device itself ensures compliance, reporting back as necessary. Automated Device Enrollment and supervision status are part of setup and management, but they do not alter the communication model. Declarative device management fundamentally shifts MDM from reactive to proactive management.

When distributing apps and books purchased through Apple Business Manager, the MDM server requires authorization to access the organization’s content. Apple Learning confirms that administrators mustdownload the server tokenfrom Apple Business Manager and upload it into the MDM solution. This token provides the secure connection between ABM and MDM, allowing purchased licenses to sync and be assigned to devices or users. Content tokens and distribution tokens are not valid terms for this process. Without the server token, new purchases will not appear in the MDM portal, and apps cannot be assigned.

To support network roaming—where devices maintain connectivity while moving throughout a building—evaluating Wi-Fi coverage and capacity is essential. This involves assessing signal strength, bandwidth availability, and the ability of the wireless network to handle multiple devices seamlessly. Proper placement and power of access points ensure uninterrupted service. Number of devices per user (option A) is unrelated to roaming. Adequate access points per device (option C) is a specific detail within coverage and capacity, not the overarching aspect. Sources of interference (option D) is a factor to consider but secondary to overall coverage and capacity. TheApple Platform Deployment Guidestresses Wi-Fi infrastructure evaluation for mobility needs.

Custom apps, developed in-house and signed with an Apple Developer account, can be deployed through all three enrollment types: Automated Device Enrollment (ADE), Device Enrollment, and User Enrollment. ADE (option A) supports custom app distribution to supervised, organization-owned devices via MDM and Managed Distribution. Device Enrollment (option B) allows custom app installation on enrolled devices, supervised or not, through MDM. User Enrollment (option C) supports custom apps for BYOD, though with limited control over personal devices. TheApple Platform Deployment Guideconfirms that custom apps are compatible with all enrollment methods when paired with MDM, making D the correct answer.

Apple Business Manager (ABM) is Apple’s web-based portal designed for IT administrators in businesses to manage device enrollment (via Automated Device Enrollment), purchase and distribute app licenses, and assign content like books. Apple School Manager (option C) serves a similar purpose but is tailored for educational institutions. Apple Configurator (option B) is a macOS app for device configuration, not a portal. There’s no “Managed Apple ID portal” (option D); Managed Apple IDs are managed within ABM or ASM. The question’s broad scope fits ABM for business contexts, as per theApple Platform Deployment Guide.

Account-driven User Enrollment limits MDM scope. TheiOS Deployment Referencestates, "MDM can enforce policies like requiring a passcode with User Enrollment, but it cannot access location, wipe the device, or disable Activation Lock."

An enrollment profile establishes MDM control. TheMobile Device Management Protocol Referencestates, "An enrollment profile must be installed on a device to establish a connection with the MDM solution, enabling management." Options A, B, and D are unrelated to basic MDM enrollment.

Apple School Manager (ASM) enables educational content management by allowing administrators to purchase and distribute apps, books, and other resources to students and staff via Managed Distribution. It’s tailored for schools, integrating with MDM and Shared iPad. Personalization (option A) is user-driven, not an ASM benefit. Data separation (option C) is a User Enrollment feature. Simplified setup (option D) is a byproduct of ADE, not ASM’s primary focus. TheApple Platform Deployment Guidehighlights content management as ASM’s key benefit.

System+User Mode supports pre- and post-login connectivity. TheApple Platform Deployment Guidestates, "System+User Mode for 802.1X allows a Mac to connect to Wi-Fi using system credentials before login and switches to user credentials after login, ensuring network access at all stages." Option B is not a standard term, C requires login first, and D uses only system credentials.

Devices ineligible for Automated Device Enrollment (ADE) in Apple Business Manager (ABM) or Apple School Manager (ASM)—typically because they weren’t purchased directly from Apple or an authorized reseller—can still be enrolled manually via Device Enrollment. This involves installing an enrollment profile locally on the device, often using tools like Apple Configurator. Automated Device Enrollment (option B) and Automatic enrollment (option C) refer to ADE, which isn’t applicable here. “No enrollment possible” (option D) is incorrect, as manual enrollment is an option. TheApple Platform Deployment Guideoutlines Device Enrollment for such cases.

Declarative Device Management (DDM) provides a more proactive approach for software updates. When administrators set an update deadline, supervised iPhones begin to notify users in advance. Specifically, Apple states that24 hours before the deadline, users receive a mandatory notification warning them the update will install automatically. This occurs regardless of Do Not Disturb settings because the system prioritizes compliance. The goal is to ensure that security and OS updates aren’t missed due to user inaction or notification suppression. Apple emphasizes that DDM deadlines enforce automatic enforcement while still providing users clear, advanced notice of impending installation.

Managed Lost Modeallows administrators to remotely lock supervised iPhones and iPads, displaying a custom message and tracking the device’s location. Apple Learning makes clear thatsupervision is requiredfor this capability. Without supervision, MDM cannot invoke Lost Mode, as it involves overriding user control and enabling location reporting without user consent. This requirement ensures that only organization-owned, supervised devices can be placed into Managed Lost Mode. Location Services, while relevant for tracking, do not need to be user-enabled because supervision grants MDM the authority to temporarily override. Managed Apple Accounts and Find My are not prerequisites for this feature.

TheSetRecoveryLockcommand locks the Recovery partition, restricting access to Startup Security Utility. TheMobile Device Management Protocol Referencestates, "The SetRecoveryLock command sets a password for the Recovery partition, restricting access to Startup Security Utility and other recovery options unless the password is provided." Option B sets a firmware password but not specifically for this utility, and C and D are invalid.

Apple School Manager (ASM) is the dedicated portal for educational institutions to manage student devices, staff accounts, and content like apps and books. It supports features like Shared iPad and integration with classroom tools, tailored for education. Apple Business Manager (option A) is for businesses, not schools. Apple Configurator (option B) is a tool for manual device setup, not a management portal. There’s no standalone “Managed Apple ID portal” (option D); Managed Apple IDs are managed within ASM. TheApple Platform Deployment Guidespecifies ASM for educational device management.

Profile Manager, part of macOS Server (now integrated into macOS as a standalone service), is a tool that allows IT administrators to create, edit, and distribute configuration profiles for macOS, iOS, and iPadOS devices. These profiles define settings and restrictions that can be deployed via MDM or manually. Apple Configurator (option A) is primarily for iOS/iPadOS/tvOS device supervision and configuration, not profile creation for macOS. System Preferences (option C) is a user-facing settings app, not a profile creation tool. Terminal (option D) can be used for scripting but isn’t designed for profile creation. TheApple Platform Deployment Guideidentifies Profile Manager as the macOS tool for this purpose.

Upgrading macOS requires volume ownership, tied to an admin account with permissions to modify the system volume. ThemacOS Deployment Referencestates, "To install or upgrade macOS, the user must have volume ownership, which allows the system to authenticate the operation against the secure volume." Option B is for MDM updates, C is insufficient alone in newer macOS versions, and D is for content, not upgrades.

Configuration profiles enable IT administrators to manage Wi-Fi settings on a device, such as preconfiguring network SSIDs, passwords, and security protocols (e.g., WPA2 Enterprise). These profiles are deployed via MDM or manually, ensuring devices connect to approved networks. Find My (option B) and iCloud (option C) are unrelated to Wi-Fi management. MDM (option D) is the delivery mechanism, but the profiles define the settings. TheApple Platform Deployment Guidedetails Wi-Fi configuration via profiles.

Apple provides IT with the ability to control software updates, including beta releases, using MDM restrictions. Apple Learning states that administrators canrestrict beta updatesby applying the appropriate configuration profile. This prevents users from installing developer or public beta software, ensuring devices remain on stable, production-ready OS versions. This control is important because beta releases may not be compatible with enterprise apps or workflows. The Mac Evaluation Utility and Feedback Assistant are tools for Apple’s feedback and testing programs, not for controlling update access. Restricting beta updates is a direct MDM function and aligns with Apple’s emphasis on IT ensuring compliance and stability in managed environments. This protects organizations from instability and reduces IT support issues caused by unauthorized beta installations.

Administrator and People Manager roles can add Locations. TheApple Business Manager User Guidestates, "Users with the Administrator or People Manager roles have permissions to add and manage Locations in Apple Business Manager." Option D’s “Location Manager” isn’t a standard role.

Content caching on a Mac running macOS 10.13 or later can cache multiple types of content: apps (from the App Store), OS updates (for macOS, iOS, iPadOS), and iCloud data (e.g., documents, photos). This reduces bandwidth usage by storing content locally for networked devices. Options A, B, and C are all correct individually, but D encompasses them all, aligning with the capabilities outlined in theApple Platform Deployment Guide.

On FileVault-enabled Macs, disk encryption ties directly to the user password. If the password is lost, recovery relies on keys. Apple supports two key models: thepersonal recovery key (PRK)and the institutional recovery key (IRK). The PRK is unique per device and can be escrowed securely to an MDM solution. In the event of a forgotten password, the IT administrator can retrieve the PRK from MDM and provide it to the user for unlocking the Mac. Apple strongly recommends escrow of PRKs in enterprise deployments to ensure encrypted Macs remain recoverable without requiring device erasure.

To establish a secure trust relationship betweenApple Business Manager (ABM)and anMDM solution, Apple requires the use ofserver tokens. The process begins in the MDM console, where an administrator downloads apublic keygenerated by the MDM. This public key is then uploaded into ABM or ASM. Apple signs the key and provides aserver token, which is then downloaded from ABM and uploaded back into the MDM solution. The server token authorizes the MDM to sync and manage purchased apps, books, and device assignments. Apple Learning stresses that the public key is the only element required from the MDM during this process. Private keys remain within the MDM, and content tokens are unrelated to this operation. This ensures both security and proper license synchronization.

Apple Configurator is a macOS application requiring a Mac computer to run, used for supervising and configuring iOS/iPadOS/tvOS devices via USB. An MDM solution (option A) can complement it but isn’t required. User acceptance (option C) isn’t needed, as it’s an administrative tool. A VPN configuration (option D) is unrelated. The Apple Platform Deployment Guide specifies a Mac as the platform for Apple Configurator.

Apple’s Setup Assistant skip payloads allow organizations to streamline enrollment by hiding certain configuration panes. When theLocation Services pane is skipped, the feature defaults tooffduring enrollment. Apple Learning specifies that the user retains the ability to enable Location Services later in Settings. This provides flexibility while reducing setup complexity. Skipping does not force the feature permanently off, nor does it require administrator intervention to enable it. The pane is simply suppressed from Setup Assistant, and the user decides post-enrollment whether to activate it. This approach ensures privacy while maintaining compliance with organizational deployment goals.

Apple’s MDM framework standardizes tools. TheMobile Device Management Protocol Referencestates, "Apple’s MDM framework provides a consistent set of APIs and management tools that all MDM vendors use to manage Apple devices." Option D supports communication, not tools.

When deploying aGlobal HTTP Proxy payload, the required field to enable automatic proxy configuration is theProxy type. Apple documentation specifies that administrators must set this field to either “Manual” or “Auto.” If “Auto” is selected, the device will automatically fetch and apply the proxy settings from a PAC (Proxy Auto-Configuration) file. While fields like URL or Port may be needed depending on the type, the fundamental requirement that determines how the proxy is applied is theProxy typeitself. Without this configuration, the device cannot distinguish between a manual or automatic proxy setup.

Apple Configurator for Mac allows administrators to create Blueprints, which are templates for configuring devices with settings, apps, and profiles. TheApple Configurator User Guideexplains, "Apple Configurator for Mac allows you to create Blueprints—templates containing settings, apps, and profiles—that can be applied to iPhones, iPads, or Macs during configuration." Option A is an MDM feature, B requires MDM for over-the-air updates, and D is handled via Apple Business Manager, not Configurator.

Apple works with Cisco through theFastlane for iOS and macOSinitiative, enabling Quality of Service (QoS) for enterprise apps. According to Apple Learning, the prioritization of traffic is configured via theWi-Fi payload, where specific applications or domains can be marked for QoS priority. This ensures critical apps, such as video conferencing tools, maintain performance even in congested wireless environments. Network Usage Rules are used to control when apps can use cellular data, not to prioritize QoS. System Extensions manage kernel-level extensions, and Restrictions govern device functionality but not network traffic. By setting policies in the Wi-Fi payload, IT ensures application traffic is correctly tagged for Cisco network prioritization, delivering a seamless, high-quality user experience.

Supervision requires Apple Configurator (via USB connection) or Automated Device Enrollment (ADE) through Apple Business Manager (ABM) or Apple School Manager (ASM). These methods apply a supervision identity to the device, enabling advanced management features. An MDM solution (option A) manages supervised devices but isn’t the tool for applying supervision. User acceptance (option C) isn’t required, as supervision is an administrative action. A VPN configuration (option D) is unrelated. TheApple Platform Deployment Guidespecifies these tools for supervision.

Managed Distribution in Apple Business Manager (ABM) and Apple School Manager (ASM) enables administrators to assign apps (purchased or free) to users or devices via an MDM solution. It replaced the legacy Volume Purchase Program (VPP, option D), integrating app purchasing and distribution into ABM/ASM. Automated Device Enrollment (option A) is for device enrollment, not app assignment. User Enrollment (option C) is a BYOD enrollment type, not an app distribution feature. TheApple Business Manager User Guidedetails Managed Distribution as the mechanism for app assignment.

Find My allows device tracking, enabling users or administrators (via MDM) to locate, lock, or wipe a lost or stolen device using iCloud or GPS. It’s a key security feature for personal and managed devices. Additional restrictions (option B) are a supervision feature. Network performance (option C) is unrelated, and data separation (option D) pertains to User Enrollment. TheApple Platform Security Guideemphasizes tracking as Find My’s primary benefit.

A key feature to consider in an MDM solution is its ability to integrate with an organization’s existing identity provider (IdP) or directory service (e.g., Active Directory, Azure AD, or Google Workspace). This ensures seamless user authentication, leveraging single sign-on (SSO) and existing credentials, which enhances security and user experience. Support for future OS versions (option B) is important for compatibility but not specifically an authentication feature. Support for BYOD (option C) is a deployment consideration, not an authentication feature. TheApple Platform Deployment Guidehighlights IdP integration as critical for authentication in MDM deployments.

Shared iPad is designed for multi-user environments such as schools or shared workstations. Apple Learning specifies that the core requirement is anenrollment profile configured for Shared iPad within the MDM solution. This profile enables the device to support multiple Managed Apple IDs, allowing each user to sign in and access their own apps and data, stored locally and in iCloud. Devices must also be supervised and have sufficient storage. While ABM supports Managed Apple IDs, it is not where Shared iPad is enabled; instead, the function is triggered by the enrollment profile during setup. Apple stresses this distinction to ensure IT admins configure the workflow correctly at the MDM level rather than attempting to activate it solely in ABM or through one-time commands.

To install a configuration profile on an Apple device, user acceptance is required unless the device is enrolled in an MDM solution with specific automation (e.g., Automated Device Enrollment). Configuration profiles, which contain settings or policies, are typically downloaded manually (e.g., via a website or email) and must be approved by the user through the Settings app on iOS/iPadOS or System Settings on macOS. An MDM solution (option A) can push profiles, but it’s not required for manual installation. An APNs certificate (option B) is needed for MDM communication, not profile installation itself. An ADE token (option D) is for Automated Device Enrollment, not general profile installation. TheApple Platform Deployment Guidenotes that user consent is a default step for manual profile installation.

Preserving eSIM speeds redeployment. TheMobile Device Management Protocol Referencestates, "When erasing a supervised iPad, the preserveDataPlan option retains the existing eSIM, avoiding reactivation delays."

Post-deadline, updates install automatically. TheMobile Device Management Protocol Referencestates, "If a user defers a managed software update past the MDM-enforced deadline, macOS will automatically install it to ensure compliance."

Lost Mode is an MDM feature that allows administrators to lock a supervised device remotely, display a custom message, and track its location (if enabled). It requires an MDM solution to issue the command via APNs, and the device must be supervised. Find My (option B) enables user-initiated Lost Mode but isn’t required for MDM’s version. iCloud (option C) isn’t a prerequisite, though it’s often enabled. A passcode (option D) enhances security but isn’t required to activate Lost Mode. TheMDM Protocol Referenceconfirms MDM’s role in Lost Mode for supervised devices.

The nonpersonalized, organization-owned model is designed for shared or single-purpose devices, such as Shared iPads in education or kiosks in businesses. In this model, IT administrators centrally configure and manage the devices, restricting installed apps and personal data to ensure consistency and security across multiple users. BYOD, User Enrollment (option A) and BYOD, personally enabled (option B) involve personal devices with user control, not shared use. Personally enabled, organization-owned (option D) allows personalization, unsuitable for shared scenarios. TheApple Platform Deployment Guidedetails this model for shared device management.

Declarative Device Management (DDM) modernizes MDM by allowing devices to proactively report state changes and apply configurations autonomously. Apple Learning materials specify that DDM revolves arounddeclarations— structured sets of data that describe desired management states. Among the types of declarations,Activationsare critical. Activations define which configurations or policies are applied under certain conditions, such as enforcing a passcode policy or requiring OS updates. Devices then self-manage against these declarations and report compliance back to the MDM. Other terms like “Devices” or “Enrollments” describe concepts within MDM but are not types of declarations. “Security” is a policy outcome, not a declaration type. Therefore, the correct declaration type as described in Apple’s DDM model isActivations.