Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status
values as they are on the path. Agents should be prohibited from preventing the case back to a previous
status.
Which Feature Should an administrator use to fulfill this request?
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error
messages are confusing but could be resolved if the users entered more information on the account
before starting the flow.
How should the administrator address this issues?
Users have noticed that when they click on a report in a dashboard to view the report details, the
values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
Universal Containers (UC) customers have provided feedback that their support cases are not being
responded to quickly enough. UC wants to send all unassigned Cases that have been open for more
than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each
appear on separate tabs when reviewing an account.
Which type of page should the administrator create?
Universal Container wants to prevent its service team from accessing deal records. While
service users are unable to access deal list views; they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or?
When a cloud kicks Opportunity closes, the company would like to automatically create a renewal
opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an
Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
The Administrator at Cloud Kicks need to automatically route support cases, regardless of
how they are created, to a queue based on case priority.
What tool should the administrator use?
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit
findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?
The DreamHouse Realty team has a master-detail relationship set up with open house as the
parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?
The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
When users log in to Salesforce via the user interface, which two settings does the system check
for authentication?
Choose 2 answers
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead
source has been selected.
How should the administrator accomplish this goal?
The business development team at Cloud Kicks thinks the account creation process has too many
fields to fill out and the page feels cluttered. They have requested the administrator to simplify the
process.
Which automation tool should an administrator use?
What are three characteristics of a master-detail relationship?
Choose 3 answers
The sales team at Ursa Major Solar has asked the administrator to automate an outbound
message.
What should the administrator utilize to satisfy the request?
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value
of their Opportunities.
What should an administrator suggest to meet this request?
DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title
of CEO is created, the contact’s account record gets updated with the CEO’s name.
Which feature should an administrator use to implement this request?
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
The administrator for Cloud Kicks needs to give access to a new custom object with custom
fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own
role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
Which two solutions could an administrator find on the AppExchange to enhance their
organization?
Choose 2 answers
The administrator for AW Computing is working with a user who is having trouble logging
in to salesforce.
What should the administrator do to identify why the user is unable to login?
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out
the web-to-Lead form on their website. They want to send different Message based on the Lead
Industry Field Value.
What Should an administrator configure to meet this requirement?
Dreamhouse Realty agents are double-booking open house event nights. The evet manager
wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.
When using the Lead Conversion process, which two records can be Created?
Choose 2 answers
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce
uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many
are available.
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
The administrator has been asked to automate a simple field update on the account. When a
support agent changes the status of the account to ‘Audited’, they would like the system to
automatically update the Audited date field on the account with today’s date.
Which tool should the administrator use to complete this automation?
Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed
lost.
How should an administrator configure this requirement?
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that
generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its
budget for the year.
Which AppExchange item should help the administrator to meet the request?
The administrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on purchase records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
An administrator at Universal Container needs an automated way to delete records based on
field values.
What automated solution should the administrator use?
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an
opportunity over $1,000,000.
Which feature meets this requirement?
Cloud Kicks has a custom object called Shipments. The Company wants to see all the
shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting
one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
Cloud kicks intends to protect with backups by using the data by using the data export
Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.
An administrator at Cloud Kicks is building a flow that needs to search for records that meet
certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that focus on different energy markets. The Services team also wants to use
Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on
pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
The administrator at Cloud kicks deleted a custom field but realized there is a business unit
that still uses the field.
What should an administrator take into consideration when undeleting the field?
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen
flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers
Aw computing wants to prevent user from updating the Account Annual Revenue field to be
a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should
be restricted from deleting any records.
What should the administrator do to meet this requirement?
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays
incorrect values.
How Should the administrator correct this?
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants
to share all cross-sell opportunities with a team of subject matter experts in their organisation. The
company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
An administrator has assigned a permission set group with the two-factor authentication for
User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The
administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have
a streamlined solutions to update the shipping address on selected orders associated with an account
when the shipping address is changed on the account.
How should the administrator deliver this requirement?
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error?
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the
primary contact for the event. When running an event report, They want to reference fields from the
associated contact record.
What should the administrator do to pull contact fields into the Custom report?
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?