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Certified-Business-Analyst FAQs
The exam usually consists of multiple-choice questions that test both theoretical knowledge and practical skills in Salesforce business analysis, which is a different focus compared to the technical and network-centric Cisco exam formats.
With this certification, professionals can showcase their expertise in leveraging Salesforce to meet business needs, enhancing their value in organizations that utilize Salesforce, as opposed to the more technical and network-oriented benefits of Cisco certifications.
The exam covers six key domains:
Customer Discovery (17%)
Collaboration with Stakeholders (24%)
Business Process Mapping (16%)
Requirements (17%)
User Stories (18%)
User Acceptance (8%)?
Certified Business Analysts can pursue various roles such as Business Analyst, Consultant, Business Systems Analyst, Product Owner, CRM Manager, Business Process Specialist, and more.
Certification provides recognition of your skills and knowledge, enhances career opportunities, and potentially increases earning potential. It also demonstrates your ability to drive business improvements and successfully manage Salesforce projects?.
The exam validates skills in gathering requirements, analyzing business processes, and designing Salesforce solutions to meet stakeholder needs. It emphasizes creating user stories, process flows, and facilitating stakeholder collaboration for effective CRM implementations.
Practice eliciting and documenting requirements using techniques like interviews and workshops in a Salesforce Developer org. Study Trailhead’s Business Analyst trail and use Dumpspedia practice test to tackle scenarios involving user story creation.
The certification enhances credibility for roles like Salesforce Business Analyst or CRM Consultant, particularly in industries like retail and healthcare. It demonstrates expertise in bridging business needs and technical solutions, boosting job prospects in Salesforce ecosystems.
The BA-201 exam assesses your ability to be the critical link between business requirements and Salesforce capabilities. The heaviest weighted topics focus on Stakeholder Collaboration, defining User Stories (including acceptance criteria), and overall Customer Discovery. While there are no official prerequisites, candidates need a solid understanding of Business Analysis methodologies and practical knowledge of Salesforce's declarative features to propose viable solutions.
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Certified-Business-Analyst PDF vs Testing Engine
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Salesforce Certified Business Analyst (BA-201) Questions and Answers
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?
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