5V0-62.22 Sample Questions Answers

The two log files that would be used to troubleshoot issues related to this Directory synchronizations are DirectorySyncServiceLogFile.log and CloudConnector.log. DirectorySyncServiceLogFile.log is a log file that records the directory synchronization process between Workspace ONE UEM and Active Directory or LDAP. CloudConnector.log is a log file that records the communication and synchronization between Workspace ONE UEM and ACC (AirWatch Cloud Connector), which is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. These log files can help identify and troubleshoot any errors or issues related to directory synchronization.

The VMware Workspace ONE UEM service or component logs that should be gathered by the administrator to determine a root cause are Device Services logs. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If iOS devices are unable to enroll using basic users, it could indicate that there is a problem with Device Services configuration, connectivity, or synchronization. The administrator should gather and analyze the Device Services logs to identify and troubleshoot the issue.

The feature that is included in VMware Workspace ONE Assist in Attended Mode is view and export detailed device information, access activity logs, run commands, and manage files. This feature allows the administrator to remotely access the device screen and perform various actions to troubleshoot issues or assist the user. The administrator can also view the device details, such as battery level, network status, memory usage, and so on. The administrator can also access the device logs, run commands such as ping or traceroute, and manage the device files1.

The other option to remediate this error message is to redeploy the UAG to ensure that all of the guest property configurations have been configured correctly. The error message indicates that there is a problem with the guest property settings of the UAG appliance, such as network configuration, edge service settings, or certificate settings5. Redeploying the UAG can help fix any errors or inconsistencies in the guest property settings.

The communication path that should be reviewed is AWCM outbound to UAG. AWCM (AirWatch Cloud Messaging) is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. AWCM also communicates with UAG (Unified Access Gateway) to send server traffic rules for tunnel to proxy certain URLs. If AWCM cannot communicate with UAG, the server traffic rules will not be updated on UAG and the sites/apps will be proxied incorrectly. The administrator should check and resolve any issues with AWCM outbound to UAG communication.

The console page that should be used to meet these goals is Devices > Lifecycle > Enrollment Status. This page allows the administrator to view and manage the enrollment status of devices, such as blocked, unenrolled, or pending1. The administrator can also remove the block on a device that was enterprise wiped with the prevent re-enrollment option, and allow the user to re-enroll the device.

The possible root cause of this issue is that the Secure Email Gateway server is unable to connect to the Exchange server. This could be due to network issues, firewall settings, or authentication problems. If the Secure Email Gateway server cannot communicate with the Exchange server, it will not be able to deliver email to the newly enrolled devices. The previously enrolled devices may still be able to receive email because they have cached credentials or sessions with the Exchange server. The users who reported this issue are able to access their email through OWA on their computers because OWA does not rely on the Secure Email Gateway server.

Flushing the cache via the Workspace ONE UEM console. Memcached is a service that caches data in memory for faster access and performance. If a configuration value is updated in Workspace ONE UEM, it may take some time for Memcached to refresh the cached data and reflect the new value. Flushing the cache via the Workspace ONE UEM console can force Memcached to clear the cached data and update it with the latest value.

 The logging level that the administrator should use is verbose. Verbose logging provides the most detailed information about the ACC (AirWatch Cloud Connector) service, such as configuration, connectivity, synchronization, and errors2. Verbose logging can help identify and troubleshoot the root cause of the issue with the CloudConnector.log.

The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.

The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.

 The most likely cause of this issue is that the VPN payload in a device profile is configured incorrectly in UEM. The VPN payload defines how devices connect to the VMware Tunnel edge service and access internal resources. If the VPN payload is incorrect, the devices will not be able to establish a VPN connection with the VMware Tunnel edge service and “Test Connection” with VMware Tunnel will fail. The organization should review and correct the VPN payload settings in UEM. The other options are not likely causes of this issue because:

• The Device Traffic Rules are configured in UEM, not in Unified Access Gateway. They define which applications or domains are allowed or blocked by the VMware Tunnel edge service.
• If the Device Traffic Rules are incorrect in UEM, they would affect all devices that connect to the VMware Tunnel edge service, not just “Test Connection” with VMware Tunnel.
• If the Unified Access Gateway is unable to communicate with UEM, it would affect all edge services that require UEM integration, such as Content Gateway and Horizon, not just VMware Tunnel.

The root cause of this problem is that this organization group is not a Customer type OG. The Hub Services settings page is only available for Customer type OGs, which are the top-level OGs in the hierarchy1. The Hub Services settings page allows the administrator to configure various features and services for the Intelligent Hub app, such as notifications, people, home, and catalog1. The administrator should navigate to the Customer type OG to access the Hub Services settings page.

The administrator configured the Office 365 service account incorrectly. The Office 365 service account is an account that Workspace ONE UEM uses to connect to the Exchange Online server via PowerShell and perform email management tasks, such as quarantine, wipe, or block. If the Office 365 service account is configured incorrectly, such as using an invalid username, password, or domain, Workspace ONE UEM will not be able to connect to the Exchange Online server, and the PowerShell integration test connection will fail. The administrator should check and correct the Office 365 service account settings in Workspace ONE UEM.

The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.