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500-442 Sample Questions Answers

Questions 4

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

Options:

A.

TCP/IP disconnect reports

B.

Real-time Report

C.

Historical Report

D.

Administration Audit Report

E.

Call Routing Reports

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Questions 5

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

Options:

A.

Monitor

B.

Edit

C.

Browse

D.

Quick Edit

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Questions 6

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

Options:

A.

Routing Layouts

B.

Workflows

C.

Routing scripts

D.

Skill-groups

E.

Reason Codes

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Questions 7

Which user role must be assigned to the ToExtVXML variable in the ICM script?

Options:

A.

Internet ScriptEditor Role

B.

ICM Script Amin Role

C.

Config Manager Role

D.

Agent Admin Role

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Questions 8

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Options:

A.

Route Settings under Call Settings card

B.

IVR Settings under Call Settings card

C.

Device Configuration under Infrastructure Settings card

D.

Miscellaneous under Call Settings card

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Questions 9

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Options:

A.

ICM script

B.

Skill Targets

C.

Network VRU

D.

Call type

E.

Media routing domain

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Questions 10

How can the Extension Mobility feature be described?

Options:

A.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

C.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

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Questions 11

What is the function of the CVP Subdialog Return element in a VXML application?

Options:

A.

populate variables sent back to CCE

B.

populate variables sent back to Virtualized Voice Browser

C.

populate variables sent back to VXML Gateway

D.

populate variables sent back to VXML Server

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Questions 12

What is the suggested mechanism to offer coaching to agents by supervisors?

Options:

A.

TeamMessage

B.

Desktop chat

C.

Email

D.

Whisper coaching

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Questions 13

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Options:

A.

view Team gadget in Finesse

B.

answer Calls from Skill groups and PQs

C.

CUC login

D.

log in to CCE admin

E.

CUCMAPI

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Questions 14

Which variable remains available to all scripts in the system until reset?

Options:

A.

Caller Entered digits

B.

Call variable

C.

User variable

D.

Peripheral variable

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Questions 15

Where should the RONA setting be positioned the highest?

Options:

A.

on CVP OPS console

B.

on the phone in CUCM

C.

on the desk setting on UCCE

D.

on the script in UCCE

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Questions 16

What value is used for Variable REQUERY_NO ANSWER?

Options:

A.

1

B.

2

C.

3

D.

4

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Questions 17

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

Options:

A.

VRU PG

B.

Unified Communications Manager

C.

Media Server

D.

Voice Browser

E.

Finesse Server

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Questions 18

Which microapp is used to gather information from the caller?

Options:

A.

Play Digit microapp

B.

Play Media microapp

C.

Get Digits microapp

D.

Get Speech microapp

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Exam Code: 500-442
Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Mar 25, 2024
Questions: 60
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